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February 2024 by Charlotte Scott
My car suddenly wouldn't start and Les Schwab had a technician come out to my house within an hour of me calling them. Ben looked over my battery, cleaned the terminals in my garage, and then met me at the store to do a full battery test and replacement quote.
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February 2024 by Thomas Edgar
Excellent service
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January 2024 by Kloe Mendoza
Went there last year to get my snow tires off and my normal ones put back on. They said my normal ones didn’t have much tread left but they’d switch them if I wanted. I said yes and I’d buy new ones later and left the car with them for over an hour. When I came back I drove home and realized they didn’t even switch the tires and I had to go back and they made me buy completely new tires. When I asked if I could set up a payment plan the lady asked if I had an account and I said no can I set one up and she said no I already had to have one prior so I had to pay for the tires in full. Today I went for a battery change, new tires and an alignment. I brought my car around 11 and was called about two hours after I left it there saying it was finished only for them to say they forgot the alignment and that it would be ready in 30 minutes. Two hour later I showed up and they hadn’t even taken my car back again. They said my car was next and it would be going back in a few minutes. 3 hours later it’s 5:30 they’re about to close and I call asking about my car. At first the man couldn’t find the paperwork and “when he did” it wasn’t even for my car. 10 minutes on hold passes and a lady answers and says it won’t be done until around closing and to come back then. I literally spent my entire day putting things off believing my car would be finished sooner than literal closing time. Super annoyed and won’t be going back.
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October 2023 by Dave Moynihan
I showed up at this shop on a Saturday morning right when they opened. We were from out of town and got a flat tire the day prior on our way into the area. I was very satisfied with the work they did and the value of product and service. Thank you for saving our weekend visit to Walla Walla!
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October 2023 by Steve Petrie
We had a nail in the tire, and it was going flat. Quick trip to Les Schwab, and the crew took care of us in a quick and timely manner. The service was top-notch, friendly, and free of cost fix. Thank you so much.
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October 2023 by Mr Flowers
I took my car for a "basic oil change" next door to Walmart Lube Center, where after waiting over 1 hour, they broke the news to me that the drain plug bolt was "rounded out" by someone and they couldnt get the plug out. Walmart said that it must have been Les Schwab that messed up the drain plug and to take it back to them since I did my oil change with them the last time. I was left hanging by walmart and went next door to Les Schwab where they said "if it took 1 hour it sounds like the guys at walmart may have "rounded out" your drain plug and are just passing the buck, but no worries we have you covered, and we have everything in stock."Thankfully Les Schwab took care of the whole issue for the best price. I will never return my car to walmart ever again. Thats my fault for trying to go "cheaper." You really get what you pay for and the best service Ive found in the Walla Walla Valley is Les Schwab. Thank you guys and gals at LS!
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September 2023 by Cathy Fout
Editing my previous 2 star review to 4. I returned because I needed my car fixed ASAP and they were the only ones that could get it in quickly. They hit the mark perfectly this time, and even came in a little under other quotes I had received.Good to see things have changed for the better!
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September 2023 by Debbi Watson
Had a great experience with this Les Schwab as always. Had a bubble in my tire and taken care of with fast, friendly great service.
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August 2023 by Jamee Bonnie
So thankful to these guys! We were traveling through with our travel trailer and stopped to get gas. We saw our tire was almost blown and called them. They said, “absolutely come on over and we will take care of you”. Pulled in and they had us fixed in no time even though they were busy AND it was almost closing time. Thank you so so much for helping us. You guys are amazing!!
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August 2023 by Patti Frison
College Place Washington Les Schwab is amazing!!! They are helpful, respectful, professional and nice! We had tires that didn’t last till warranty was up and they were very helpful at getting our tires replaced with a prorated warranty! We even came in late in the afternoon and they had to go to another store for the tires but were still willing to get them mounted same day!!! Thanks guys…especially Vaughn!
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July 2023 by Yaier Ron-Rubinstein (BaBa)
Clean, friendly, and professional.We had our john deer ride-on mower back wheel flat tire. They had the inner tube on stock and within a couple of hrs we could back and complete mow our 2 acer field.
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July 2023 by Don Worley
one of the best experiences I have had with a flat tire lol.
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July 2023 by Havilah Craig
I love this place!! Matt, the manager is one of the best guys around. Service is always outstanding!! Update; Vaughn takes great care of his customers and Julie is my all time favorite!
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June 2023 by Kimi livingston
You can feel the integrity when you walk through the door. Customer service is on point, and I appreciate that Vauhgn greeted me by opening the door for me. Super efficient and I always feel confident about the work I am receiving. Cooper gave me a thorough explanation if myinspection Thank you for continuing to do the right thing and uphold athe highest level of customer service. I am a loyal customer.
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May 2023 by Str8sixfan
Second time on a vacation and needing service done on a rental vehicle. First time was a flat tire in Lake Tahoe 2017. Otherwise, I'm from KS and this franchise doesn't exist there. But name was still in the system, and needed to get the rental camper van's oil changes in Walla Walla. Though I wasn't excited to hear the 3hr time window it would take for Rob to get me worked in, in between other Saturday appointments, I could tell he was giving me a worst case scenario estimate, which I appreciate it. 1hr 15 min later he told me they were pulling the vehicle in. Super clean inside and spacious waiting room. My wife and I ponied up to a table and got the laptop out to fine tune the remainder of our itenerary.
