Verizon in College Place offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online for convenient pickup, free 2-day shipping, express lockers, or same-day delivery where available. The store staff are generally helpful and friendly, providing good customer service and assistance with phone purchases and transfers. One customer appreciated the helpfulness of staff member Andrew during a transfer, while another praised the helpfulness and understanding staff, especially when waiting with children. A visitor noted a positive experience with a young lady who helped with a new phone purchase, though some reviews mention past frustrations with billing and customer service, such as a complicated bill payment process at the call center. Overall, the store’s customer service is highly regarded, making it a reliable place for phone needs in the Walla Walla valley.
It was the Verizon call center to pay a bill for a friend. It was a big run around. It was not a simple task to just pay the amount needed. Needs some revamping.
February 2024
Stopped in here for a new phone and it was a good experience. Very nice young lady who helped me did an excellent job with customer service. I bought a Galaxy s23 with cash because I only do prepaid with Verizon because I've had some terrible issues with them with a contract many years ago..
December 2023
We recently transferred to version and was very happy, other then mine and my mom’s confusion. But Andrew helped us and talked us through it, he was very very helpful thank you!
