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April 2024 by Evonne A.
WHAT IS WORST IS THEIR LIES & their online sales staff do not respond to questions when asked for information regarding an item.. 3 attempts to contact them and not even one single response. After contacting this Goodwill online store directly by phone an employee in their shipping department stated that we had agreed to waive all damages if the item arrived damaged. Amazingly she decided to put this comment in writing & lied stating that we had agreed to waive all damage for an item that they have not packaged, the carrier has not pickup up to ship out and we have not received. THE SERVICES IS EXTREMELY POOR WITH AN UNPROFESSIONAL STAFF THAT LIES. THIS GOODWILL STAFF MAY DAMAGE THE ITEM & THEN SHIP OUT. It was this exact staff that suggested in writing that we waive all item damage before we receive the item.
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January 2024 by CSL
Wow, the smell of mold, urine, body odor, you name it...hits hard right when you walk in the door, couldn't take it had to walk right back out.
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August 2023 by Tori Leigh
If I could give 0 stars I would,simply because the manager has the absolute worst sense of customer service, she has an extremely high-pitched voice that she enjoys shrieking across the store… And she’s overall just an embarrass to the town of Colville. I wish that I could say that I enjoyed shopping here but I do not shop here anymore, because the manager is a jealous over the top human, again, with no sense of grace, or anything else to her really other than a massive amount of body space that she consumes with her self
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August 2023 by Nathan Carlen
Nice place…it’s small but there’s some good stuff you can find.
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July 2023 by Tori Gleave
If I could give 0 stars I would,simply because the manager has the absolute worst sense of customer service, she has an extremely high-pitched voice that she enjoys shrieking across the store… And she’s overall just an embarrass to the town of Colville. I wish that I could say that I enjoyed shopping here but I do not shop here anymore, because the manager is a jealous over the top human, again, with no sense of grace, or anything else to her really other than a massive amount of body space that she consumes with her self
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January 2023 by Elizabeth ratliff
Very clean with a really nice selection.
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December 2022 by Diana Smith
Overpriced for sure, esp because everything they get is donated. It is well organized and customer service is good
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September 2022 by Natasha Force
The employees are friendly and ready to assist customers.
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October 2021 by Taylor Johnson
Got kicked out for not having a mask, yet they wouldn’t provide one. Nor did they ask why I wasn’t wearing one. Definitely more pleasant ways to approach people. I would have explained why I was not wearing one, if the lady was more professional. Will never be taking my business back to this location.
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September 2021 by Maria Buehler
Poor customer service and bad pricing - they charged me for an online purchase to ship at 33 pounds. It was 8 pounds per FEDEX. When I reached out to them about this discrepancy - they emailed back CASE CLOSED. Cannot recommend at all.
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July 2021 by Ashley McMurray
The clothes here are AMAZING! They could have better size variety but overall, I’m incredibly pleased with their selection. I went on a red tag sale day and found 3/4 things with the red tag!
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July 2021 by Jonathan Ford
Way too overpriced and no public bathroom. Do go. Complete waste of time
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April 2021 by Pat Branson
Things have been difficult during covid, I'm impressed how the managers efficiently rescued my previous visit! I got my money back, and the system is being improved. I highly recommend this place not only for a good shopping experience, but if complications occur the head of business has your back. That's something I can't say for many.
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March 2021 by Ryan Cummings
Manager was rude. The items are not good compared to few years back.
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February 2021 by shiloh reynolds
I frequent this location as I buy a lot of clothes and boots for homeless or at risk clients however after a couple incidents with the red headed staff member I will never give another penny to this location. She went above and beyond to make me feel unwelcome and antagonized me way beyond what’s acceptable and when I asked for her supervisor she would not give me the number. Sad as the store is not too bad but not willing to be abused