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November 2023 by Jaylyn Posey
If you're looking for a bank with fantastic customer service and staff who truly care about their customers, look no further than Washington Federal in Colville. Thanks to their new manager, this bank has undergone a transformation that has made it one of the best in the area.From the moment you walk through the doors, you're greeted by friendly and knowledgeable staff who are always ready to assist you with any banking needs you may have. Whether you're opening a new account, applying for a loan, or simply making a deposit, the staff at Washington Federal are always happy to help.The new manager has clearly made customer service a top priority, and it shows in every aspect of the bank's operations. The staff are all well-trained and go out of their way to make sure that every customer is satisfied with their experience.Overall, I would highly recommend Washington Federal in Colville to anyone looking for a top-notch banking experience. With their friendly staff and commitment to customer service, it's no wonder they've earned a well-deserved five-star rating.
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November 2023 by willow hubert
The Colville WaFd has gone under some major positive changes since the new manager was brought in! With new staff, this bank has turned into a place that I bring all my banking needs and concerns. I highly recommend them to anyone looking for an easy going, warm welcoming, and amazing staff to work with for all your bank needs.
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November 2023 by Melanie Bryant
I can't express enough how impressed I am with the positive changes at WAFD Bank in Colville! The transformation they've undergone is truly remarkable. The staff here is not only professional but also incredibly friendly and accommodating. Every visit feels like a warm welcome, and their commitment to providing exceptional service is evident. The bank has clearly made significant improvements, creating a more streamlined and efficient experience for their customers. I appreciate the dedication of the staff and the genuine care they show for their customers. It's rare to find such a perfect blend of professionalism and friendliness. Keep up the fantastic work, WAFD Bank in Colville!
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September 2023 by Ireland Mapes-Fuller
Every time I go in they are always friendly and always helpful Thank you soo much for providing such good service
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March 2023 by Joslynn Meusy
They helped me so fast and really showed they cared and was super professional about everything and sweet thank you guys sm!!
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August 2022 by Jeremy Goff
Customer service has gone to hell . Half the time there is no tellers working the counter . The lobby is closed and drive thru is the only option and they only have 1 lane open
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July 2022 by Karen Sanchez
This bank is every bit as bad as BofA... Their Customer Service is virtually non existent. Would never recommend this bank, horrible.
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January 2022 by Email Email
The drive through shouldn't take over 15 mins when you're the second person in line. I get things get busy but perhaps you need to hire more staff or some additional training.
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February 2021 by Caly Drake
Love this bank! Spokane branch knows me by name! I’m yet to know these employees well, so far they have been very polite. They have fixed many things from stolen card info, to an unknown transfer! Best bank yet!
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September 2020 by Mike TimothyX
Went in to talk about banking there, and the lady was rude to me. Basically wanted me to leave and read a pamphlet. I was kinda disappointed because I was looking forward to banking there.
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July 2020 by Scumpkeese Jack
This is where I bank. You should too.. great people here who care..
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November 2019 by David Lewis
I have been banking here for about 5 years. The one thing g you can always count on at this bank, is friendly, courteous and always smiling employees. Like any corporate bank now days, their rates for savings, DC's, loans and other business is about the same as far as I can tell. But the personal service can't be beaten.
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September 2019 by Gary Ebel
Yes I like the bank
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March 2019 by A Hugg
I would give this place zero if I could. Double check your accounts, they are "upgrading" accounts without their customers authorization. They changed my account to one that charges $6.00 a month. They told me a letter was sent out in August 2018 and that if customers didn't respond that their account would be automatically "upgraded" which included features I never wanted and never used. When I notified them of their error they agreed to refund part of the fees and change my account back. I decided to close the account, but they never refunded the fees and they continued to charge me the $6.00! This is not a place I will ever do business with again and I highly encourage all their customers to review their statements very closely! Updated : I called this number, they couldn't do anything, couldn't get me a manager, absolutely no help!!
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April 2018 by Sean Montgomery
The bank is great. There people are great. The phone app stinks. It constantly needs to be called into to have passwords and security questions reset. They don't seem to think it's a problem. Is a huge one to me...
