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February 2024 by Kailin Reidy
Terry is so easy to work with. He rescued my broken down van and brought it home safe in a very timely mannor, after my insurance couldn't get anyone to go get it for 24 hours. This guy knows Washington like the back of his hand, knew exactly where my van was after a short explanation. Also very knowledgeable about what info insurance will need to get properly refunded. Cascades Towing is the only company I'll use. Thanks Terry, youre the man.
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January 2024 by Janette Ballard
Terry came out on a cold Sunday to change my flat tire. He was fast and very knowledgeable. Based on my experience, I would definitely recommend this company.
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December 2023 by Stephanie Henning
Locked myself out of my truck and thought for sure I’d be waiting all day for a locksmith to come upriver! Nope! Cascade towing was here in less then a 40min! Very nice man it was simple and done in seconds! 4 stars!
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December 2023 by Brandon Heimann
Driver was rude and completely unprofessional. Cursing and saying profanity because he was upset. Lied about arrival time, was way later then what he said he would be. Driver was older guy, bearded and completely unprofessional looking. Would give a zero star if I could. Everyone should look elsewhere for tows.
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November 2023 by Kyndra Knight
I was needing a tow truck and went through my insurance, after waiting 6+ hours I made my insurance cancel the request and pick a different company. They then provided me a truck from Cascades Towing. Jason called right away letting me know he got the request and how far out he was! Jason kept me up to date when he was 10 minutes out, picked up my truck and met me at the shop within 45 minutes. He was a rockstar! He was extremely kind and patient considering I had my two kids with me. I’d love to say I will use them again but hopefully I don’t have to! I’ll recommend to anyone I know who needs a fast, kind, and efficient tow!
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November 2023 by Cynthia Flores
THIS MAN (Terry L HOBBS) the owner IS UNPROFESSIONAL! He was witholding my car from the autobody that he was told to deliver to. He was disrespectful and cussed and called me names, and the insurance, and autobody . He said I had no right to call him about my car! HORRIBLE HORRIBLE HORRIBLE MAN!Would NEVER use this towing company again.Service: Car towing
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November 2023 by a64f1
Jason gave us GREAT service towing our vehicle to the dealer for repair. He went above and beyond!!!! Very friendly and prompt. Thanks Cascades!!!Service: Car towing
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October 2023 by Janet Vitalich
After waiting three hours for another towing company to show up, which they never did come. Cascade Towing was called and Jason arrived shortly after the call. He was professional and very helpful putting in my new battery. I was on my way within a very short period of time. I will recommend him and Cascade Towing and Roadside Service from Concrete, Wa.Service: Battery service
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October 2023 by Diane Naupoto
Thank you to Terry and the cascade towing company for being there for me and my family. They towed my vehicle for me from a huge long distance and they made everything easy for me so I could handle my accident. They got on the job for me and was so efficient in there services. Thank you so much we will always be so grateful. DianeServices: Car lockouts
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September 2023 by Meister
Whoever picked up the phone was wildly rude, condescending, and almost seemed angry we tried to give him business. The employees who came to pick up the car were much kinder but I cannot recommend based on this experience.
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August 2023 by Cora Mahon
Terry made a miserable situation a little brighter. Though a little rough around the edges to start, he quickly proved to be a big ole softy. He offered very important and useful suggestions for my subsequent interactions with the auto shop and my insurance carrier. He is no nonsense and to the point, but his subtle compassion goes a long way. If you're stuck on a North Cascades forest road, Terry will be there. Because there's literally no one else!
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July 2023 by Song Bai
Solid. A+. Customer service could be better but the tow ppl r great.
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June 2023 by joe roemer
This company thrives off folks who don't understand how the business works. I will never recommend anyone to use there services.
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May 2023 by John Garnett (Cj7 the super snail)
Great towing company Casey has allot of experience. You get stuck in the off road, deep in the bush, and you get stuck, in a hole, in the mud… Casey can save your day..
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March 2023 by Jesse F.
I was very displeased by the lack of awareness and safe driving portrayed by the operator. I was in route behind the driver headed to my trucks shop where he was dropping it. When getting off the interstate the stop sign at the end of the off ramp was completely run, with very little slow down. This was with no sugnal I should add. He continued like this for three more turns with out signals. I understand he's working and has phone calls to answer etc, however as a professional driver this was completely unacceptable. I would not want my company name on the side of this mans truck.
