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August 2022 by Von Summers
Best construction firm on the island! Innovative, thoughtful and creative new home, renovation and remodeling firm. They built our home in Coupeville which we love and the embarked on a long and expensive journey with us restoring the 1886 Coupeville Cashstore in the historic waterfront district. Larry Mason, their supervisor on our project was amazing!
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May 2021 by Morgan & Associates LLC
Look good
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June 2020 by Matt Paxton
Showed up eager and excited. It was like pulling teeth to get them to take my money, I called and called, and then finally drove down there to their office where they couldn’t ignore my calls. Paid them a third of the design fee right there to show them how serious we were. Set a budget, I communicated everything and it took them 4 months to produce a design with our immediate feedback on loose and rough designs. Had to follow up routinely to get any communication back in regards to the status of the design multiple emails sent with sometime weeks without a response. Deadlines, contractual or verbal, to provide a product back to me and my wife were consistently well past due with more than generous timeframe to begin with. We even went to the bank they recommended for financing because they have been doing business with that bank for years the same week we began working with them.... When they finally provided a bid and solid blueprint the bid came in at more than twice the budget, close to $600k, this was 4 and half months from initial payment. Once we took a second hard credit hit to extend our financing approval, at the 6-month mark, from the bank while waiting on a design and bid from Cascade Custom Homes, they finally decided to make our project a “priority”. The second attempt at a design was full of little things that were previously discussed about either not including or including, and was opposite of the majority those clearly communicated desires, and the design provided was a blatant rushed product that completely missed the mark after 6 months of trying to get them to treat us like a customer. My wife and I worked really hard to design our own floor plans and blueprints to make sure our vision was more than clearly communicated, we spent days, weeks, and hours doing work that they probably should have been doing. We were doing it only to try and make things move at a faster pace, and when the bid came back more than double our budget we made every effort to remove things from the design and lower the budget closer to something more realistic in price, he even suggested that we do our own demolition which we almost entertained but were advised by them to be careful that the bank doesn’t find out or they will want an estimate for the work we would be doing for ourselves, seems a bit shady. The last rough design that had completely missed the mark was maybe a day away from having a bid completed and delivered to us, I quickly sent an email to make sure that they wouldn’t take any more steps towards completing a bid to that design because of how far off we were from something that my wife and I could justify spending $250-300K on. That was our last communication, he has not reached out since to try to make things right or work with us in anyway. He did however, send a bill for close to $3,000. It's a good thing that the contract that we signed in February of 2019 that gave them a deadline of 60 days to have an accepted bid and design to us was not met. Breach of contract. Broken promises, terrible communication, late products, rushed products, zero reliability, and just plain poor customer service over and over again, and we hung in there believing that they probably were just spread too thin and had a lot going on and at some point our end goal would be met with the quality craftsmanship and organization they are known to provide even though it would be well past the timeline we were hoping for. We were more than willing to work with them and we bent and adapted and adjusted our vision and patience for over 6 months, but getting them to work, communicate, or respond to emails or phone calls was next to impossible. **See picture for the rest of the Review.**
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March 2020 by Robert Davis
fantastic quality, true professionalism and an amazing crew.
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September 2019 by Matt Paxton
Showed up eager and excited. It was like pulling teeth to get them to take my money, I called and called, and then finally drove down there to their office where they couldn’t ignore my calls. Paid them a third of the design fee right there to show them how serious we were. Set a budget, I communicated everything and it took them 4 months to produce a design with our immediate feedback on loose and rough designs. Had to follow up routinely to get any communication back in re...
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September 2019 by Ashley S.
Showed up eager and excited. It was like pulling teeth to get them to take my money, I called and called, and then finally drove down there to their office where they couldn't ignore my calls. Paid them a third of the design fee right there to show them how serious we were. Set a budget, I communicated everything and it took them 4 months to produce a design with our immediate feedback on loose and rough designs. Had to follow up routinely to get any communication back in regards to the status of the design multiple emails sent with sometime weeks without a response. Deadlines, contractual or verbal, to provide a product back to me and my wife were consistently well past due with more than generous timeframe to begin with. We even went to the bank they recommended for financing because they have been doing business with that bank for years the same week we began working with them.... When they finally provided a bid and solid blueprint the bid came in at more than twice the budget, close to $600k, this was 4 and half months from initial payment. Once we took a second hard credit hit to extend our financing approval, at the 6-month mark, from the bank while waiting on a design and bid from Cascade Custom Homes, they finally decided to make our project a "priority". The second attempt at a design was full of little things that were previously discussed about either not including or including, and was opposite of the majority those clearly communicated desires, and the design provided was a blatant rushed product that completely missed the mark after 6 months of trying to get them to treat us like a customer. My husband and I worked really hard to design our own floor plans and blueprints to make sure our vision was more than clearly communicated, we spent days, weeks, and hours doing work that they probably should have been doing. We were doing it only to try and make things move at a faster pace, and when the bid came back more than double our budget we made every effort to remove things from the design and lower the budget closer to something more realistic in price, he even suggested that we do our own demolition which we almost entertained but were advised by them to be careful that the bank doesn't find out or they will want an estimate for the work we would be doing for ourselves, seems a bit shady. The last rough design that had completely missed the mark was maybe a day away from having a bid completed and delivered to us, I quickly sent an email to make sure that they wouldn't take any more steps towards completing a bid to that design because of how far off we were from something that my husband and I could justify spending $250-300K on. That was our last communication, he has not reached out since to try to make things right or work with us in anyway. He did however, send a bill for close to $3,000. It's a good thing that the contract that we signed in February of 2019 that gave them a deadline of 60 days to have an accepted bid and design to us was not met. Breach of contract. Broken promises, terrible communication, late products, rushed products, zero reliability, and just plain poor customer service over and over again, and we hung in there believing that they probably were just spread too thin and had a lot going on and at some point our end goal would be met with the quality craftsmanship and organization they are known to provide even though it would be well past the timeline we were hoping for. We were more than willing to work with them and we bent and adapted and adjusted our vision and patience for over 6 months, but getting them to work, communicate, or respond to emails or phone calls was next to impossible. My husband left for deployment at the beginning of April and moved my tenants out of the house so it could be worked on while he was gone. We gutted the house in preparation for the construction which was promised to be started at the end of May 2019, with the house being finished 11 months from the end of February 2019. What we are left with is $3000 missing from o
