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February 2024 by Christopher Johnson
Didn't have what I needed couldn't even try to help just said nope ain't got it
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February 2024 by Brittany Newton
Had such a good experience at this specific location. I went in with doubts that I would get any help becauseof past experiencesat some of the other locations. Received immediate help from both workers and they didn't hesitate to assist me throughout my time there. I was so impressed with the knowledge and patience they had when it came to showing me how to do an oil check and change and other stuff that my car was going through. I didn't catch the other gentleman's name but Dale was the one who completed our transaction and helped with the oil check! If you guys are looking for a respectful and kind place, then this is definitely the location.
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February 2024 by Cynthia Vickrey
The manager, Joshua, was amazing at helping me get my headlights installed correctly. Thank you so much for your help.
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January 2024 by János Szablya
This is my go to store. Great service. They will even install wipers and batteries for free!
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December 2023 by Paul Ayla
Nice ethical employees , always feel welcomed and grateful to be informed by phone if they have it or not car parts before I get there. They can put it on the go off the shelf before I even get there to speed up my time with my name if needed.
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December 2023 by Marnie Diston
I have been having a hard time getting the help I needed, but the man (Steve? he has only one eye) was super helpful, even came out to help me at my car. I really appreciate that man.
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November 2023 by J W
You would think the first person in line gets helped here, but apparently it’s totally backwards. Then when you’re finally acknowledged they sent you to the self check out which doesn’t work and they have to do it anyways Instead of just helping you first at the counter… This is why I retail is dying.
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November 2023 by Haeda
Bought a battery here and lo and behold, battery died literally a block away while stopping by the grocery store. I called and asked for help and they came over to help me put my car battery in as my car tools could be better. They were quick to help and offered no charge as well and were quick to demonstrate how to do the install safely and quickly. I needed new windshield wipers and they helped me install them after recycling my old battery there. These guys are kind, quick, and helpful and generous to teach. Thank you very much!
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November 2023 by Anna Perdido
Very friendly staff. They are super helpful and they take extra mile to help you out. I bought signal lights from them and they offered to change my lights at no extra charge. I saved extra time for that. Thank you so much AutoZone- Covington! I appreciate your kindness!
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November 2023 by Nictoshia Sanchez
Great customer service. They were helpful and knowledgeable.
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November 2023 by Esmeralda L.
I would not recommend this place stuff are super rude. It is pretty dirty. And we came in at 7:58 and they said it was too late that they close at nine and yes 758 if I could, I would give this place zero stars Set a the store a rat was inside the store. Did you clean more often?
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October 2023 by Diane Shiv
When I went in to replace the battery in my car key, they went above and beyond to help me. They installed the battery in the key free of charge. One employee stayed beyond his shift to ensure that I was taken care of. Great service!
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September 2023 by luis arteaga
Great honest help. They help me diagnose my battery and don't sell me any ineccesary products.
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July 2023 by Moby P
Bad service that one day, dude rather handle a phone call which came in after I was asked what I needed. Today, I was suppose to have an online order ready. They scrambling to find the oil filters. This is one of the worst AutoZone to visit. Wait time is horrible here.
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May 2023 by Jenna Beck
We needed some help my friend and I. I know NOTHING about cars and she has a broken arm, we were actually on our way to the hospital for her arm to be amputated (from bone cancer) and the young boys, there were 4 of them in there couldn't be bothered to help us even though I've seen them assisting others install parts. And we bought the part we needed which was gear oil and they all said they "can't help" my friend with the broken arm was laying under the truck as the 4 boys came out, locked up the store, discussed who was following who to the party, and then they got in their cars and left. As a result we had to eventually leave the store parking lot after 2 hours, which led to my friend now needing a whole new rear end in her truck. I sure hope the store knows about the gear oil they sold us even though they had already shut their cash registers down for the night at 10 minutes before closing. We paid with cash and they said they would leave the money with a note. Needless to say AutoZone isn't on my list of places I will be returning to. Nor will any of our friends or family members.