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February 2024 by Big John
Why is it this is the only Costco tire center that isn't allowed to use air tools (wire wheel brush)? I have been told twice at this location that they can't solve the leak problem because the "Costco corporation officials" have outlawed wire wheels due to safety concerns. In the past year, I have had leaks in five different tires on two of my vehicles. I have had to return multiple times to try and resolve slow leak tire.Hear is the kicker. I bought brand new tires for a road trip across the country. I didn't really need to replace the tire i had, but i didn't want to have tire problems on my 8000-mile journey. The day before i left, i started having low pressure warnings. We had to delay our trip departure so the tire center could repair a leaking bead. I had nothing but tire problems on this trip. Slow leaks plague my journey. I would in the middle of nowhere, Utah. Two hours from the nearest town, and my tps would come on. I lost multiple days sitting at Costco Tire Centers across the country.One day in Idaho, two days in Utah, a day on San Antonio, Texas.Two days in dayton, ohio. At this point, every tire on my 2018 GMC yukon has been off multiple times for repair. Here's the deal. The tire installer in Covington assured me the problem had been fixed. He mentioned Corp Costco had outlawed wire wheel brushes due to safety concerns. This ban on tools made his task that much harder.Fast forward on my road trip. The tire technicians in Idaho Utah Texas and Ohio didn't get that Corp safety memo. They identified damage on the chrome wheel bead. (De-lamination) as the culprit. They cleaned up the bead best they could and ran a coat of bead sealant. Problem solved until I disturb that bead with new tire mounting.Now, onto my new tires that were just installed on my truck. Totally different vehicle. The only common denominator was Costco tire center technicians. I get a flat tire while up at my cabin in the mountains. I was able to fill the tire and get it home. A day goes by, and the tire is down to 10psi again.I take it into the Covington Costco tire center. They work on it for two hours. I go the pick it up and guess what? The technician tells me I have a slow leak at the tire steam due to corrosion. He can't fix it because Costco Corp has outlawed high-speed wire brush airtools. Why is the Covington Costco tire center the only tire center in the country getting this safety memo?Maybe I need to find another tire supplier for my fleet.Maybe the technicians in Covington need to grow a pair.I'm not impressed with the clowns working in Covington, that's for sure.If Costco is going to sell tires in Covington, they need to supply the technicians with the proper tools and training. I'm here to tell you that the other Costco tire centers I have visited seem to have the tools and training.Maybe Costco should move the tire technicians into handing out samples. The boys in the Covington tire center have been soaking their hands in Palmolive far too long.Ok. I'm stepping off my soapbox now. I guess I'm just another cranky old man. ? ? ?
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December 2023 by Michael Lee
They did everything that they could but did not have the tire I needed sooo have to go Firestone
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November 2023 by Maurice Singer
They did it again!Five star rating is not enough...They said they would have my tire fixed on Thanksgiving eve and they sure did.I am very thankfulThank You !!!
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September 2023 by Ion Diaconu (John)
Great crew, always gets my appointments done quickly and efficiently. Never had an issue before!
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May 2023 by Justin Baker (rpgking111)
Good prices on new tires/batteries.Terrible customer service though. I've been there a few times and have worked with four different employees - all of them are rude, impatient, and lack basic tire/battery knowledge.Also - don't bother getting a flat repaired here as you'll end up waiting hours or be told to make an appointment. Go down the road to Les Schwab (or any other dedicated tire shop) and they'll typically get you on your way within 15-30 minutes at no charge.
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May 2023 by Alexis Pratt
Great : Knowledgeable staff, fair prices, fast quality work with a great warranty.Less great: the wrong tires were replaced and I had to go back again to fix my flat tire, online site is very very difficult to navigate.
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March 2023 by Alex Hatheway
Quick easy and professional. Have now swapped my tires, rotated several times, patched multiple punctures I've gotten in the tires I bought from them. Will go back for my next set of tires. No new dents or dings on any visits.
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March 2023 by Speedster O.
Costco Tire Shop customer service is poor compared to the retail side. I purchased a set new set of Michelin Pilot Sport AS4 in 2021. Great tires, but the customer is poorer than poor. Little did I know Costco charges for every little service unlike all other reputable tire shops. They charge $10 per tire for a winter exchange, $5 per tire for rebalancing, etc. They never tell you the fees until you arrive. They run their business like the Bank of America with fees for EVERY service you can imagine. If I would've known this ahead of time, I would bought my tires elsewhere. Never again!Buy your tires elsewhere. Costco Tire Shop is a pain to work with!
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January 2023 by Tony Shultz
I cannot believe it took almost 2 hours to replace one sensor. I even had a scheduled appointment and it still took so long.
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December 2022 by Jack S.
The tires are a good deal and good quality. They are always busy but few male workers are a bit rude and short with customers. This is not representative of Costcos since all employees are always polite. They must assign the assholes to the tire center.
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September 2022 by Ky Nhan
POOR customer service from Delton.There were a few customers in front of me. My appointment was at 1pm on 9/3/2022. I have been standing for 35min waiting in-line (I got there at 1:03pm due to finding parking and walking) when it was my turn, Delton, he accused me I have only been there for the last 15 min.… saying I’m late…. I told them to check the SECURITY CAMERA. Then he gave me altitude and questioned me blah blah instructed to me answer YES or NO only. WTF….He poorly served the first Asian couple on tires purchases. They thought they would get the new tired installed today, instead they need to wait for a few days. Probably, Delton didn’t inform customers in the first place! They ended up cancelled the order. Second customer in the line was turn away due to waiting too long, I was up next, but I let an old gentle man who was dealing with battery return to go first because he told me he was there for 1hr already. He needed to run back and forward about getting the wrong battery, plus Delton forgot to refund his batteries core charge…Horrible horrible customer service from Delton. Tire Center Covington, WA.
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August 2022 by Phong Nguyen
Costco management rules need to be change for warranty flat tires services, not have to wait until they finished appointment services.
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August 2022 by Sharon Ramos
Appears to be way understaffed up front. Difficult to get assistance up front. Get it together Costco.
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April 2022 by Michael Rosendale
Just purchased 2013 Toyota Prius drove from Florida to Seattle. Noticed a small nick on outer wall of tire. Made appointment to have professionals at Costco tire Covington WA safety check.Expected to be up sold needing 4 new tires.Surprise!!!All tires lots of tread and nothing of concern as nick on outer wall just cosmetic.Zero charge 20 minutes start to finish.All tires air pressure checked.Costco membership always a smart investment.We were treated like royalty with highest concern for our safety not the up sell.I always buy tires and batteries there and this treatment is why.
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March 2022 by Yanco Sepulveda
The worst service and biggest waste of my time was this place I love Costco but the tire guys have no idea what there doing. made a appointment two weeks out just to have them up the price and then refuse the service and instead of admitting they made a mistake they tried to blame it on a person that doesn’t work there , the workers name and pictures are on the wall ps an Apology goes along way I didn’t even get that!!!
