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July 2024 by Wes Giehm
As I pulled into the parking lot, I noticed how clean the lot was. When I entered the store the first impression was well maintained. Waiting area was clean with many chairs for customers to sit in.
I was greeted by the manager, as he confirmed my needs for the day, he also offered to do complete check of my GMC. took my information and said they will get me done as quickly as they can. As I went to waiting area, I asked for password for Wi-Fi, he said no password needed. This is very nice to have as a working person.
As I tried to get the TV to get a local news channel for a guest waiting, it was rather difficult as they were on Dish Network, this was only complaint I would have.
Once my vehicle was done, I was given information on possible upcoming needs on my GMC. Service was very good.
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July 2024 by Mark B
The 4 of 5 is because it was 2 hours for an oil change. The wait was a bit long but the price (with coupon) was GREAT. The store is 5 Stars - keep up the coupons I will keep coming.
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July 2024 by Theresa Hawes
The young woman at Covington is very knowledgeable,she is the right spot there!
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June 2024 by Covington resident
Zero stars. Sincere warning: Do not use Covington Firestone - very poor service.
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June 2024 by Kayla Burrow
Always a great experience here! Manager Mike always friendly and attentive!
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June 2024 by Cliff Yanzick
Very courteous and professional customer service....top shelf!! And required service was finished in half the time quoted!
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June 2024 by David Kincaid
Kevin was fantastic to work with. Exceeded expectations!
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May 2024 by Hailey Miller
Amazing service
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May 2024 by David Fuller
Mike and his team at Firestone always do great work and give great advice on the attention needed for any vehicle
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May 2024 by Timothy Mullner, D. Min.
I have used this location for 15 yrs.Mike is excellent...knowledgeable and efficient. The lifetime alignment offer is a tremendous value.
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May 2024 by Jason L
Service was outstanding with zero pressure to add unnecessary work. Work was completed quickly and general demeanor of all employees I had dealings with was professional and friendly.
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May 2024 by Jessy Rodriguez
Kevin is amazing. Thank you for all your help.
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April 2024 by Angelina
Today we needed our valve stem replaced in one of our vehicles, blue Subaru on our way to Burlington, they were immediate, attentive and responsive to strangers. They were fast and had amazing customer service thank you so much!!! - Jose + Angie
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April 2024 by Cindi Samsel
Great customer service. Kind and helpful employees. Made an appointment and they got me in and out quickly.
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April 2024 by Mark Chandler
I have 4 appointment times in a 6 day period. 1st appointment Sunday 25th, when I got there, they did not record of my appointment time and turned me away until Tuesday. On Tuesday, store called off my appointment because they were short staffed. Moved my appointment to Friday at 3pm. I had to leave work to make appointment time. 2.5 hours into appointment I am informed they do no have to tools to remove my front wheels abs rescheduled me to the following morning (Saturday). Saturday morning they did not have record of my appointment time that I was told was set for Saturday at 8am, but took my truck in anyhow. Work was done almost 4 hours later. Was giving a verbal quote of about $80 to mount and balance 2 tires, but the total was almost double that. I wanted to give firestone a try, but after the 6 days I spent to try to get 2 tires mounted and the miscommunication, lack of customer service and being unprepared shows me that from management to tech this store is unorganized
