-
March 2024 by Tommy Gunnah
Do not work with Karen. Hints the nane "Karen". She is very rude. She knows what she's doing but does not need to work hand and hand with customers. She talks like she hates what she does and gets angry when you ask questions. Maybe it's because of race, maybe not, but I do know that her customer service skills suck.
-
March 2024 by Rachel Rivera
I did my taxes here in Covington all because of my previous tax professional, Ms. Karen. She is absolutely wonderful and willing to answer all your questions. She previously helped me when she worked at the Tacoma location and I will gladly drive anywhere to have her do my taxes again! Also, the front desk ladies were extremely polite and kind. I will be coming back here again.
-
March 2024 by Marina Bartels
The lady I worked with was not able to help me, I was constantly spelling out basic words to her, asking why things were and receiving blank stares, all to be told after my hour long appointment that I need to go online and submit everything again.
-
February 2024 by Dorothea Welk
Very satisfied. Procedure was quick & easy to follow.
-
February 2024 by Ronni Churchill
$400 filing fee. I'll file online through TurboTax next year.
-
January 2024 by R Castelar
Easy and fast
-
April 2023 by Darryl Doak
We had a good time with this location doing our taxes. They were knowledgeable, and friendly. They offered additional services but weren't too pushy when we didn't have the money to upgrade. Overall they left a good taste in our mouths and we'd definitely recommend them to a friend.
-
March 2023 by Kimberly O'Neal
My preparer was Fast, Efficient, Friendly, and Fun! I wouldn't go anywhere else, this Covington H & R Block Rocks!
-
March 2023 by Mark Nelson
The blonde woman...can't remember her name, but she had years of experience, was awesome and fast!
-
June 2022 by Kim Brown
I had H&R Block assist me for my first time this last February. It will be my last. They messed up and not only charged me for making mistakes on my taxes, when I brought it back and they admitted to their mistake I asked them if they guaranteed it was correct this time. The young lady would only give me a 90% accuracy promise. This is not what I hired them to do. The promise should have been 100% accurate. If my taxes were this broad to understand, they should never accepted me as a client.
-
May 2022 by Colin Adams
They have always done their job well and friendly.
-
May 2022 by Crystal Nguyen
This is the first time that I use H&R block for my income tax. The tax prepare lady name MARIAM AL KINANI is not experience enough to help me through with my questions: I have to pay back IRS for my 2021, I ask her can I make payment agreement and she say "Yes, you can call to this phone number and ask for Short-term agreement because I can not help you process your first payment now. You have to call the IRS". I spend the whole morning the day after my tax prepare to try to get in-touch with the IRS but not success. I call back to H&R Block and asking her to help me since her instruction for me to do is not working. All she answer me that she did not know how IRS working either, just come to the office and she can help with online but it is work or not she can not tell me and that I supported to making a payment to the IRS on 4/18/22 not the next day. She did not even know the IRS time frame for customer to call: IRS open for phone call from 0600-1200 for weekdays only, my tax prepare with her ended @ 1430. This is the worst experience that I ever have at this H&R Block Office. The tax prepare person at this location just throw off answer to make it look smooth, and there is no problems dealing with IRS to arrange the payment so they can closing the income tax and get pay. It is not worth to pay $190 for the service.
-
May 2022 by Hama Mawindi
Maria was great to work with. I felt very confident in her abilities to manage my tax returns.
-
April 2022 by Ray Krause
Our tax preparer was fast, efficient, and friendly. She made this experience so easy. I usually do my own taxes, but chose to have them done because we bought and sold a house and it would be complicated. This experience will likely have me coming back even when my taxes are not so complicated.
-
April 2022 by David Gray
Absolutely unprofessional. We signed paperwork March 6th. On March 26 we checked with IRS. IRS had no information. We called H & R Block and where told we didn't file on the 6th. So we will file now. Even though we signed and people there said everything correct they did not inform us our return never filed. We paid our money that day with understanding our return would be filed. They did nothing for us to make it better. We paid the money but H & R Block failed to file. A breach of the contract and good faith. Poor manager who talked down to my wife. Horrible experience