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November 2023 by Susan Miller
Had the most stressful experience at Bank today just trying to transfer funds around and a few other things they the person im sure was very new thats fine but the inexperience was concerning took forever I will not go to this branch ill drove back to maple valley
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October 2023 by Puni Matautia
ATM machine not working. Went in to the bank and waited for 20 minutes and no one helped me withdrawal cash! Horrible service
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May 2023 by Ángela Ordóñez
The lady didn't put the code correctly and I didn't get the promo of 250 dollars. I told them I wanted to CANCEL MY ACCOUNT AND they told me they will have to charge me a fee for that!!!!!MAKES 0 SENSE! THIS BANK IS REALLY BAD.
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May 2023 by Joe Cosby
Anyone putting a bad review is special and needs to get their money right because the staff is extremely nice, curtious and professional.
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December 2022 by SwingDeez
This is hands down the worst bank I have ever worked with in my entire life. Literally the most disrespectful, lazy non responsive staff. I have been lied to, dismissed and mistreated on multiple occasions. I will be closing all accounts with this bank. Their "No-Hassle" accounts have been nothing but headaches, hours long phone calls and hidden fees. This is not a bank, these people are thieves.
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December 2022 by ilovethemapdust
This is hands down the worst bank I have ever worked with in my entire life. Literally the most disrespectful, lazy non responsive staff. I have been lied to, dismissed and mistreated on multiple occasions. I will be closing all accounts with this bank. Their "No-Hassle" accounts have been nothing but headaches, hours long phone calls and hidden fees. This is not a bank, these people are thieves.
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November 2022 by Charitha Munagala
They kept us waiting for half an hour and asked us to come next day though i made sure by calling them before i walk in! Such a poor service! I would like to escalate on this issue
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October 2021 by Tyler Don
This is by far the worst bank. The manager is very rude and passive aggressive. Will not be banking here anymore
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April 2020 by Bryan Sears
Stop locking cards, start answering phones, give tax payers our money back from the probably millions you received in a govt. contract
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August 2019 by Tara Frizzi
Stopped in today a few hours ago to inquire about interest rates on various account types for a future investment. I waited in the lounge area and watched many people receive assistance, someone walked over to the "relationship executive" and received help, (basically cut in line in front of me). The so-called relationship executive made eye contact with me several times prior and did not once acknowledge me or offer assistance. Taking my business elsewhere!
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April 2019 by Jim Sayce
Very nice people working there, too bad Key Bank is going under.
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April 2019 by Destiny W.
I overdraft my account 3 or 4 dollars without knowing it I checked my account and it's says I'm overdraft $217 on top of all the unknown fess I paid it with no problem then I wanted to overdraft 200 in cash they said they couldn't do it because there losing money please shut this bank down
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August 2017 by Katie D.
I called in requesting the curancy exchange rates for Canadian dollars. I spoke with Jennifer, she told me the rate changes all the time. I told he I understand that I just want a general idea what the rate will be. She said "I don't know" I said can you please find an answer for me. She asked if I had my account number handy, I said no, I can provide my social security number. She the said "I just don't want to do it over the phone becuase it changes." She did let me know I get a better rate as a member. I just wanted an overall idea of what it's going to be, I made sure she knew that I understood it can shift. Kinda frustrating, it felt like she just didn't want to take the extra step to help me. I just opened my accout with key bank and this is one of the first interactions I have had with them. Hopefully I recived better service today when I visit the branch.
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February 2017 by Matt Krachunis
Pretty slow lobby. Window people very nice and conversational. Easy parking. Fast service.
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January 2017 by Cole Harwood
Helped me to get coins converted when no one else in town would help me because I'm out of town. Very wonderful customer service here.
