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August 2022 by Carrie L.
If I could leave a negative review I would. First of all, Dr Amy was AMAZing! Knowledgeable, kind, friendly and welcoming! Highly recommend her to take care of any animal needs! However, the front office staff, specifically Evonne, need a class in customer service or get a job doing something other than dealing with people. As som who has worked customer service for 30 years and managed some of those years, I can tell you if I heard she had treated a customer/client/pati of mine in the manner in which I was talked to today, she would be on toilet duty for 3 months. She was one of the most abrasive, rude, nasty and unprofessional people I have met. She even at one time rolled her eyes at me. She is the face of that business. And the first impression people get when walking in. I intend on being a long time member of this group but will NEVER again allow her to address me or my animals again. She needs to be aware that her attitude needs to be addressed immediately and corrected or she needs to be removed. I sincerely hope that someone in charge sees this review and attends to this matter. She is not fit at all to be dealing with people. Her attitude ruined a really great experience with the doctors and support staff.
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July 2022 by Tasha McCrite Hood
Very nice people and a wonderful atmosphere! Would strongly recommend!
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July 2022 by Lorrie Brown
Professional, caring, kind. Called at 1am as our dogs face was filled with porcupine quills. Received calm, sound advice that helped ease our fears. This clinic is so busy but worth any wait as we are so grateful for the amazing Vets!!
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May 2022 by Jennifer C.
We had a cat with cancer and have been taking her in for the past 3 months for care. They did everything that they could to make her comfortable at the office and long-term and I honestly think that because of their care, we had more time with her. When it was time for the last visit, they were honest while remaining extremely compassionate and we felt cared for. In addition, their prices are very reasonable in comparison to other vets we have used in the past. I really cannot say enough about how much they treated us in a respectful and compassionate manner.
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May 2022 by Michelle Hembach
Best Clinic around! Dr John Harris absolutely phenomenal ! He takes amazing care of my horses ! And the staff there the best !?
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May 2022 by Jas T.
They take care of your pets and you with great compassion. Thank you. From the beginning to end the care is outstanding.
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February 2022 by Lisa B.
I waited over 40 minutes for an appointment that was scheduled for a month. The girls in the front didn't seem to understand my time is equally valuable but they were still polite. The vet tech in the back was not polite at all. When I attempted to explain my concern she just snapped off "Maybe you just need to find another vet!" Unbelievably rude and then just walks out. The vet that came in was polite and listened when I talked. I offered a suggestion of maybe warning people when they arrive that there could be 30-60 minute wait time due to whatever reasons, rather than just letting people sit and telling them they are second in a line that doesn't seem to be moving. She agreed they could do that. It is very important to acknowledge people and try to work together rather than just go straight to attack mode and tell them to go somewhere else. Hopefully things there improve because I really do like the vets there.
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February 2022 by P C.
I've been taking my dogs here for several years and have always been more than satisfied with the care and compassion we've received. Drs Amy and Justin helped me deal with my beloved Shelties who passed from cancer last year in the most practical and caring manner in accordance with my wishes. Although it was terribly difficult these two and Ivy at the counter made every visit bearable and I knew I was making informed and humane choices. I've always been able to be proactive here and never felt gouged or rushed, even with emergency visits at midnight! (Sorry DR!) Nothing is perfect, but you won't find anything closer to that in vet care than this establishment in my opinion and from my experience. Thanks, guys.
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July 2021 by Jim U.
Great service, they see my cows, horses, dogs, and cats, fabulous hardworking folks!!! Been using them for 15 years, 5 stars!!!!!!!!!
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June 2021 by May K.
I don't usually write negative reviews, but I had really unpleasant experience with them. The people in the front were nice so I was excited. However, a lady who I saw in the room was very mean and dismissive. She, a vet tech, wanted me to sign the paper for the procedure as quickly as possible. She was annoyed when I asked her questions about the procedure. She answered questions with a rude attitude and rolled eyes. She looked frustrated and talked down to me. While I was asking her a question, she cut me off. She got up and said "I'll be back because you are indecisive." Yes, she actually said that to me! I understand they were so busy, and wanted to get the paperwork done, but I needed to get questions answered before sign any paperwork. Also, the price of the procedure was much higher than I was told when I made an appointment, so I needed to see what's going on. I waited 45 minutes in the waiting area (I had an appointment), then I was with her less than 7 minutes. She called me indecisive? I wasn't allowed to ask questions? How rude is that. She never really looked my cat either and I was wondering if she cared about animal at all. I don't think she did. She was a Caucasian lady and I had never felt so discriminated. As soon as I signed the paperwork, she just grabbed my cat and left. And they gave my cat unnecessary vaccines without my permission and charged me. I told her that I would call to let her know if my cat needed those shots, but the lady said because I didn't call her she gave my cat those shots? She kept saying "Well, your cat is now protected and extra vaccines don't hurt your cat." I obviously don't want to give extra vaccines that my cat already had. There were just a lot of miscommunication because she didn't care to listen to me well. The lady in front (she was nice) told me that the vet tech made a mistake and financial person will call me to refund money for the unnecessary treatment they did. Well, it has been more than a week and no one has contacted me yet. I didn't meet a doctor at all. One good thing is that my cat looks fine and she is recovering okay.
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May 2021 by Nicole Prunier
Very friendly staff and vets. And decent pricing too
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March 2021 by Eby Wollohay
Friendly staff, great Vets, great care.
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March 2021 by Eby Holloway
Friendly staff, great Vets, great care. I would highly recommend them.
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February 2021 by Fresia Francisca Fabrega Brevis
Excellent care. Great staff
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October 2020 by Rhonda F.
From the girls that come to greet you to Dr. John 10* service. Thank you for taking such good care of my Blake!!!
