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November 2023 by Kimberly Walsh
I want to preface this review by stating I do not typically post negative reviews for a business. I am aware not all have negative experiences or even the same expectations of service so I take it as a lesson learned and simply do not give that place my business in future.With that being said - In March of this year my adult daughter and I went to Parkway looking at a specific 2013 Dodge Ram 1500 Truck. My daughter test drove the truck with my husband as a passenger. Things looked okay though we were advised it likely needed a battery. We provided money down, and we purchased the truck. As they shared so we expected the engine light triggered for the battery. They replaced the battery and advised if we had any other issues within 30 days we should return. Within days the engine light was back on signifying an evap issue. When contacted the dealership either ignored calls, said it was not their problem, or reminded us we purchased as is despite being within the 30 day window. We did add a warranty and GAP coverage as well. We changed out multiple parts to try to correct this evap issue to no avail. We recently took it to Lithia for the evap issue and several recalls that had not been corrected as our warranty stated the evap system should be covered. Once Lithia's mechanic took a look he discovered over $12,000 of issues. Evap system needing a repair to a connector, the recalls, struts, CV Axel to the PU, transmission cooler line leak, and flushing fluids. The CV Axel issue means it is not safe to drive. This truck is worth about $8000.Parkway sold us a lemon. In less than 9 months this truck has been one expense after the next with absolutely 0 assistance from Parkway beyond the battery. I am disgusted. We moved to this area from a large city looking forward to being a part of a community that takes care of each other and I will admit Parkway has made me rethink things. I will never give them business again and honestly you shouldn't either.
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October 2023 by Heather Huff
David was amazing in making my dream car of 26 years happen! This was the lowest stress buying experience, never felt hunted or pressured into looking at anything. David was honest and up front about the vehicles, providing me all of the information I needed and allowing me time to explore each and make the decision for myself. Thank you!
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September 2023 by Katelyn Prater
My boyfriend and I were looking for a car for me and we came here as he bought his car from parkway auto as well. Marcus, the same guy who sold him his first car, helped us find the perfect car in our budget and even washed it up for us and checked all of our fluids. Marcus was extremely helpful in explaining the pros and cons of each car we looked at to help us find exactly what we were looking for. If you are in the market for a car definitely come to parkway for an easy and friendly interaction. Marcus was very helpful in both of our purchases.
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August 2023 by Ryan A.
By far the best car buying experience I've ever had-and I've had a lot! I've had a couple negative experiences in Spokane, so I wanted to get out of town a bit. Deer Park is away from the business, but still very convenient. Parkway has a lot of quality vehicles at prices that best Spokane. While I was there I overheard a couple that said they had just driven from Colorado. Marcus was informative, low pressure, respectful, and efficient. They do t drag out the process. They are always on top of each step, trying to avoid lag time. They have relationships with the local credit unions, which came in handy. The owner was also a good guy. When you decide on a car and price, you aren't carted away for some high stress, abusive push to purchase an extended warranted. I was offered it, declined, and that was that. Do yourself a favor and give Deer Park, Marcus, and Parkway your business. Or at least check out their Website before going somewhere in town.
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August 2023 by Jazzlyn Russ
I wanted to thank David for his help during the car buying process. He was extremely helpful in me making sure I made the right choice on my first car, I appreciated that he wasn’t a pressuring salesman. It is very clear that David and all of the finance team care about their clients.
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August 2023 by Tomi Simpson
Before comming here we had quite the nightmare of an experience at another dealership. So comming in we came prepared with like an emergency bag "just incase" but it wasn't even needed. Like someone previously noted, Marcus was a great help in looking at our car! He had it already pulled up to look at. He tagged along on our drive and explained how to use all the buttons (the cars 10 years newer than our previous car) so it was sure a big help! When we got back he answered any questions we had & helped us strike a pretty good deal ??. Of all the people we encountered in the office throughout the process he was definitely the most warm and welcoming and made it all very much worth it. If the opportunity arises for an upgraded van down the road he would definitely be our go to guy to help again! If you find yourself in and wondering who should help you ask for Marcus by name because he was definitely great! Thanks again we love our new family suv ♡
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August 2023 by Jonathan Bonetti
We just purchased a vehicle from Parkway and I have to say that the process was better than any previous car buying experience.Nate really went to bat for us, was straightforward, and went above and beyond in finding a vehicle and helping us through the process. At no point did we feel pressured or manipulated. We walked in and out of the business feeling well cared for. Thank you all for a great experience and special thanks to Nate for walking us through each step.
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August 2023 by Ryan Volmar
I was looking for a car since my old one was breaking down on me, and Nate not only helped me find the car but also made sure that was the car for me. If you are looking for a vehicle and you want a reliable sale to help find it, look for Nate, and he will help you.
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July 2023 by vanessa schreck
Marcus was so helpful! We came in looking to get a new car and we got one thanks to him! He was super patient with us, very relatable and easy to get along with! We ended up leaving with our dream car thanks to him!
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July 2023 by Ainsley Helm
I’ve had terrible luck with cars and buying them. After three visits to different auto dealerships, we landed in Deer Park. Marcus was super quick to help us and was one of the kindest and most helpful salespeople I’ve met. He single-handedly turned my car buying experiences around and was very honest. We left in under two hours with a vehicle after looking for it, looking at it, doing a test drive, and signing papers. Thank you!
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July 2023 by grace holt
My dad and I had the pleasure working with Shayne to help me find the perfect first car for me to purchase! He was so kind, helpful, knowledgeable and never was pushy. He was great to work with and would recommend him to anyone. Parkway has a great inventory list and is worth the travel to check out!
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June 2023 by Wayne Hunt
We went to Parkway Auto because it was close to home - but found out it was the best place to go in all the Inland NorthWest! No pressure sales team. Marcus is top notch, laid back, knowledgeable and extremely helpful. There is plenty of used inventory of all makes and models. No where else can you drive so many different cars to find just the right one. And closing the deal? Easy and fast!
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June 2023 by Mandy Haynes
I called around a few places and parkway Auto was the most hassle free phone call. They also have a easy to use website and the best part for me was I didn’t have to enter my email and phone number before looking at inventory. Our salesman was Marcus he was friendly with no pressure buying which we appreciated. Thank you Parkway Auto!
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May 2023 by Kevin T.
DW was my salesman and he is the worst salesman I have dealt with in the 14 different cars I have owned. DW lied to me about the car being checked by a mechanic. When I checked with the sales manager Jim, I was told that a mechanic never looked at the car. I asked for an apology for being insulted and lied to and Jim basically told me to f off.
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May 2023 by Bill Edwards
Had an excellent experience with Parkway, and specifically with Marcus. Came in to see several vehicles, Marcus was quick to locate them, arrange test drives, and work with us on pricing/financing. Unfortunately did not end up making a purchase, but I highly recommend Parkway and Marcus specifically for your business. Much better than the typical dealer experience.
