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February 2024 by Four0Five Native
Worst BOA Branch in the Pacific Northwest. Bunch of super unprofessional know nothing employees. This place should be permanently closed.
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January 2024 by Виктория Фищук
Perfect service.Fast, high quality, friendly .Special thanks for your help Sona Takyar
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January 2024 by Helen Tewolde
I can't believe they run hard credit inquiry for adding savings account. Breach of trust. Stay away from a business that does unacceptable business practice.
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January 2024 by Tes A
I stopped by this location to open a savings account to my existing platinum honored account which I can open up to 4 savings free of charge. My experience turned out to be a nightmare after I left the facility. I got 6 security alerts from all credit monitoring agencies notifying Bank of America did a hard inquiry for no reason. There was no any reason to do hard credit run for existing savings account. This is Shady and illegal act by the bank that violates consumer privacy with out any consent. If anyone experienced this please report it to FTC, CFPB, BBB and Attorney General office. I been with this bank since 2009 this is the worst experience. They have my 100's of thousands on my account and here they are running my credit without any notice. Shame on this location.I can't wait to shut down all my accounts with this bank and move to BECU.
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October 2023 by Skyler Robinson
Tai Nguyen was wonderful. Helped me open a new account and was very nice. His example of customer service and kindness made me want to be a part of Bank of America, he assisted in finding a location that was hiring and recommending me for the position.
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January 2023 by Russell Dempsey
Hours suck but the tellers are great. Drive thru has been closed for forever.
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November 2022 by Cary J.
I stood in line for over 24min people sitting in their offices doing nothing one teller for 16 people crazy this bank is going to ruin bank of america name I have been here for at least 27 years i no 788000.00 isnt that much to have in a bank but they are very snotty when they talk are anytime i will remove my accounts from this bank right now am 2 old to deal with rudeness their are only open 6 little hours a day people u deserved a full bank that will at least be nice to you.
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October 2022 by ChiggaWeed
This bank is slow AF. Book an appointment at 1pm but have to wait for almost an hour.
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September 2022 by H. B.E.
Really hate this bank's hours here. Not only are they closed on Saturdays now, but the 10am-4pm weekday hours are completely impractical and inconvenient, especially when you're someone that has to make frequent bank dealings several times a month that can only be done in person. On top of that, we had several times someone from the branch was going to call about personal accounts and next steps (literally had appointments and everything) and they've failed to call on numerous occasions. Open back on Saturdays again or extend your weekday hours. And make sure your personal bankers call the clients when they have a specific appointment to do so. Otherwise you're running things wrong.
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January 2022 by Darius McG
Very bad customer service. The teller at the window raised his voice at me then was unwilling to tell me my balance. The are under staffed one teller with a long line.
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December 2021 by Adam E
They refused to help me and told me to go to Key Bank even though I'm a customer of theirs and not Key
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October 2021 by A Google User
nice bank
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January 2021 by Engineere Abshir
This morning, I experienced very bias and poor customer service with one of your female employee at the lobby. Not being helped.
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November 2020 by Nick
My usual branch was closed so I had to drive to the Des Moines location. Beckie was walking around helping people in line that had simpler tasks that might not have needed a teller. It really sped things up. I appreciate her helping to speed things along to reduce wait time. Amazing service!
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June 2020 by Muhammad Farid
Terrible service .