-
November 2023 by Gerry Haverland
Hard to find what I was looking for, emailed for help....Crickets.
-
June 2020 by David W
I have been a Biblesoft user for a couple of decades, but today I wouldn't recommend anyone purchase this software. The reason is a complete lack of Customer and Technical Support. Last year I purchased Biblesoft's OneTouch Professional program at a cost of nearly $600 plus upgrades. I have had nothing but problems trying to load the program on new laptops. First, I was told it's because I have Windows S Mode. But that wasn't true. I checked. I do not have Windows S Mode, and if I did, I would immediately get stop S Mode. But I double-checked to make sure. No S Mode on my computer. Now when I try to install the program I'm told the installation failed because Joshua.ini or int couldn't be found - whichever it's supposed to be. So, I naturally called Biblesoft only to discover they aren't answering their phones because of the COVID-19 virus (apparently everyone in customer service and technical support are working from home). So I left my number and sent an email to their tech support. It takes days to get a response and when I did get help it was completely useless.
-
March 2020 by Dr. Bob F
I purchased their Mac software and it did not work. I was told they were working on making it compatible with the current OS. I waited patiently for about a year and they never made it compatible. Eventually I requested my money back and was given a canned email reply. I have reached out several times since and get the identical canned email reply. I used this product for many years on my laptop and loved it; would definitely recommend it. This last experience has left me with utter contempt for a company that would collect money, not deliver the product, and then not care enough to listen to a reasonable request.
-
January 2020 by Randy L.
I have been using Biblesoft for over 20 years and upgraded to Version 3 and then Version 5 and now ********. I absolutely love this new ******** program but it does take a while to learn the new blessings of this program because it is so thorough. There are little tricks that you will learn as you continue to use the program. I have had the ******** upgrade only a couple of months now and at first I was frustrated but as I ran across new things this software would do, I have been blown away with the extras it has to offer. I can't say enough about Biblesoft and their wonderful team of experts who are expanding the knowledge of the Word of God around the world! I had a question about how to pull up a specific program on ******** that I had on the previous Version and they are great to respond to email and answered my question quickly. I appreciate the personal touch their team gives in email form and I don't even know how they do it with so many who are using this program. I am also amazed at all of the books and references that you get for so little money. I have no idea how they keep their cost down so low to offer so much for so little. There are thousands of dollars of books and reference works that are in this program for only a few hundred dollars. Thank You Biblesoft. May God continue to bless your work. You are in my prayers! Randy L***
-
July 2019 by Shonda S
Biblesoft is a longstanding favorite and easy to use software. The OneTouch version works great for me! The MAC version can be sluggish, I know because I have both, but it is due the MAC operating system changes. Biblesoft is working on a fix for that. In my opinion, if you are searching millions of records in their databases, it can return an enormous result. If you are able to narrow down your search to something definitive it is extremely responsive. More results simply takes more time. in a world of instant gratification, I guess people expect lightening speed. Like fine wine, it takes time.
-
March 2019 by Chet G.
As a long time customer of Biblesoft, I was very disturbed when they announced that my version of Biblesoft (5.2) would be incompatible with Windows 10 and that I would have to come up with a lot of cash to upgrade to their "One Touch" system. Their customer service was fairly slow responding and offered no options other than to buy the newer version. So I figured I would try my 5.2 disks and files in my Dell Windows 10 PC, and lo and behold, it works just the same as it did when I was using Vista. I think Biblesoft has lost its direction and has gone all out to cash in on its previous reputation. Reading the many comments of purchasers of One Touch, I am glad I decided NOT to upgrade.
-
July 2018 by Herschel C.
Stay far away from this company! Disappointed, and sad to witness their atrocious treatment of dissatisfied paying consumers.
-
April 2018 by Tim M.
I have been a customer of Biblesoft for well over 20 years. I just resonantly I ordered a subscription to their app that said it was an intimidate download. When I ordered it I was not able to find where to download the app and I'm pretty tech savvy. I checked out the confirmation email and the link that said "Need help downloading your product? Download Instructions." Well, the link did not work. I emailed them asking for help and called three times, but no answer. Each time I called it went to voice mail. I canceled the order and sent them an email explaining why I canceled the order. I got an standard email two days later thanking me for contacting them and that the email was forwarded to customer service. I then got an email from customer service saying "I do not know why the store cancelled your app order." Well, if you would have taken a moment to actually read my emails you would have see that I cancelled the order. There customer service is horrible. Plus I'm seeing bad reviews on their new products everywhere. So sad, but I'm done with Biblesoft.
-
March 2018 by Raleigh C.
I was a Biblesoft customer for over 15 years, having spent hundreds of dollars on their add-ons -- until I upgraded to their One Touch software in December, 2017. Their email promoting it promised (and I'm copying and pasting): "When you place your order, one person is assigned to making a custom build of the software which includes all of the reference works you have accumulated in your program library and all add-ons you have purchased thru the years." When I received my thumb drive it did not include all my add-ons. When I contacted them, they rudely told me I had to purchase again what I had already purchased. Numerous calls and emails to customer service, sales and tech have failed to resolve the matter. In fact, they will no longer reply to my inquiries, and - curiously - I no longer receive their promotional e-mails. (Before, it was not unusual to receive 2-3 daily.) Not only that, the Mac version is filled with gaping holes and bugs, as David P. has mentioned, and routinely crashes. I have contacted both the BBB and FTC to report their false advertising and am waiting to hear from them.
-
July 2017 by David P.
I have been a Biblesoft customer for over 20 years. Until recently I have sung it's praises to all who would listen. The latest version has created an entirely new view for me. To make this very long story short, it took me several months to actually receive the upgrade software I paid hundreds of dollars for. This was AFTER I was told I MUST upgrade. The agreement calls for me to receive a book club, which allows for the downloading of a book on the list every two weeks. In over 8 months, I have only gotten the 'code' for 2. The program works sketchy at best. There is absolutely NO customer support, after close to 100 unanswered emails and phone calls, I get people who simply cannot help me, or worse, extremely rude and condescending to the point of character assassination. I have spoken to 5 different people over the months, and the latest is 'Susan', who is remarkably ignorant in dealing with paying customers. She gave me only lies, criticism and threats. There are NO tutorials available in the tutorial link. (most of the links don't work ) The app is close to useless. The program ONLY works with Microsoft edge. Their book club is non existent, despite the promises. DO NOT! I repeat, DO NOT buy anything from Biblesoft, You will be gravely disappointed.
-
April 2014 by Leonard Meagher
A lot of helpful, caring people, that work hard to do the best they can.
