-
December 2025 by Mariah Atherton
Raven was incredible at dropping off and picking up my POD. Flawless execution and made the whole process a lot less stressful. Thank you Raven!
-
December 2025 by Brandyn Honeycutt
Raven dropped off our POD and gave us some great advice. It was very helpful moving forward. Thank you Raven!
-
December 2025 by Amanda Thomas
Raven was stellar. She made this stressful move slightly less painful. She had incredible customer service, operated the city service lift intuitively and navigated a challenging parking Sutton with patience and grace. I am so grateful to have been helped by Raven. 12/10!
-
November 2025 by Chris Perkins
We have used PODs for cross country move and have been impressed with the communication and timely delivery.
-
November 2025 by Lindsey Kent
I had a great experience from start to finish! Every step was made easier for me! Many thanks!
-
October 2025 by George Williams
The driver & Podzilla operator, Dionisio, in Seattle area is great to work with! He was fast, efficient, and why we really need to distribute padding (like beds) as we pack Pods.
-
October 2025 by shawncronin
Driver did an excellent job picking up my pod in a bad area.
-
October 2025 by Naoki Lucas
I had pod delivery go very smoothly and really appreciate driver Raven for making it easy 😁. I was able to get the Pod delivered to the driveway and it makes things easy for me.
-
October 2025 by Klakson IKB
Whatever. Just communicate normally. I really don't care about your problems, just be professional.
-
October 2025 by Ryan Weiss
PODs is one of the most disrespectful and rude contractor in the industry.
-
October 2025 by JoAnna Jose
We had a great experience with our driver, Dionigio. (See attached) He was very helpful and friendly…in his own way. I was very impressed with his customer service attitude…he was going to get the job done and done right.
Everything else about PODS was less than par. Customer service is a joke and takes forever. The online system never worked for us so that was inconvenient and required a call to customer service. You get the loop here.
In-person service with our driver was all that kept me hopeful about PODS. I only interacted with in 3 times in 2 years but he outshined the rest of the business every time!
-
October 2025 by Samuel Fisher
Raven is a hoot and a half man. Professionalism and customer service with a charismatic smile and a good attitude.
-
September 2025 by Christine Gahn
My driver Aubrey was awesome! She made the delivery experience so easy and had great recommendations on how to pack the pod up! Would definitely recommend
-
September 2025 by Zoé Lanman
Our experience with PODS has been consistently disappointing, marked by repeated failures and poor customer service.
From the beginning, scheduled deliveries were repeatedly cancelled without explanation. Two days before our move, we were told the entire service would be cancelled, forcing us to rent a U-Haul at the last minute and pack overnight—completely undermining the convenience that PODS advertises.
When arranging delivery to our new home, we requested only a few hours to unload before the container was removed, but were told this would incur an additional $300 fee. This policy was never disclosed upfront or in our contract.
The storage policy was equally problematic. PODS advertises that if a container is emptied within three days of a new billing cycle, that month’s storage fee will be waived. However, because our third day fell on a Sunday (when PODS is closed), they unilaterally shortened the deadline to Saturday, effectively penalizing us for their own closure. Even when we offered to return the container on Sunday, they refused.
As a result, we lost workdays waiting for deliveries that never came, endured the stress of last-minute packing into the early morning hours, and dealt with representatives unwilling to apply fair and reasonable judgment.
Based on this experience, I cannot recommend PODS. Their lack of transparency, inflexible policies, and terrible service created unnecessary costs, stress, and wasted time. I strongly encourage others to consider alternative moving and storage providers.
-
August 2025 by Jenny T
George and Christopher are prompt at responding and helped resolve any issues I had with scheduling. Process was smooth.
