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November 2023 by Charlene Beck
I never write reviews, but the more I think about it, I think this deserves one. The driver happened along an accident I was involved in. He stuck around, was friendly, talked to police. I heard and saw a police officer tell him "This is insurance" - twice! He eventually hooked onto my front bumper to pull it away from my tire so that I could maybe drive my vehicle. I was so appreciative I handed him $40 cash just as a thank you (because there was no charge). He said to feel free to call him back if I had any trouble. So when I tried to drive away pulling my attached horse trailer my tie rod broke. I had to call for help again. I called police to come back and direct traffic and asked them to call the same guy that had just been there because he said to call him back if I had any trouble and I wanted to give him the job. When he came back he had an entirely different attitude and was actually pretty rude to me. I heard him tell an officer that he had just gotten home and ordered a pizza and was going to "watch the game" when he got the call. If he didn't want to take the call, I wish he would have just said so. When we get to my property to drop the horse trailer he dropped it so fast that I couldn't get over there to put a block under the jack and post. I'd just had dirt work done on the property and the ground was obviously very soft. So then I had to hire someone to come out and jack up the trailer so I could move it. When we got to the mechanic's shop to drop my truck he told me the cost. I said, "Can you bill the insurance?" "Nope, we don't do that." Considering I heard an officer tell him twice this was insurance, it seems pretty disingenuous to me to wait until the job is finished to break it to me that he wanted cash right then and wouldn't bill insurance. My insurance company, State Farm, later confirmed that this is the only company in the area that refuses to bill insurance. This is the last tow company I will ever call again.
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October 2023 by Ashley Baber
I just wanted to take a moment to say how wonderful this company is. Damian jumped my husbands truck this evening after it randomly died at the gas station on his way home from a very long week of hunting. When I first called he was extremely professional and patient. We are not locals but if anyone is in that area,We both will be sure so recommend this company out! We are grateful to you Damian! Five Star!!Service: Battery service
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October 2023 by Beverly Parker
We recently had a breakdown in Waterville while towing our trailer and needed to get our truck back to Spokane. The dispatcher at Mountain Highway was very efficient and professional and got a rig to us in less than an hour. The tow operator Owen was outstanding - very courteous, friendly and capable and made a very stressful afternoon for us considerably easier. I recommend them without reservationService: Long distance hauling
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August 2023 by Leandra M
Called AAA for a tow after breaking down outside of leavenworth. Had an unpleasant experience with AAA trying to get a tow truck but once our driver showed up with Mountain Highway Towing I was extremely grateful. Damien was helpful, kind, and drove my mom and I into Leavenworth where a family member was able to pick us up. 10/10 would recommend.Service: Car towing
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August 2023 by Jason Morley
Unexpectedly lost the alternator in my Nissan Rogue. Wasn’t able to fix it on site. Called for tow and Justin showed up to help. He was outstanding to deal with, great customer service and friendly. Genuine guy doing hard work in the hot sun. He towed my rig home and made it look easy. Appreciate the extra effort having to put it on the dolly. Would definitely be my first call in the future.Service: Car towing
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July 2023 by Owen Vanderpool
Had a truck get a major electrical issue while being fully loaded that shut it off and wouldnt let it start again. These guys helped us get the truck unhooked and towed it for use and we still were able to finish the load. Thanks Charlie, Justin, and most of all Brandon for all the help today. Really appreciate how fast you guys came to help us. Will definitely use them again for personal and commercial towing needs.
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May 2023 by Britt Bassett
I had to have my car towed in Wenatchee today and I went through my AAA. Mountain Highway was who they chose and I was super impressed! The driver was at my car in less than 45 minutes after my initial call to AAA and he was really nice!? Thank you for getting my car to the shop safely and for the awesome customer service. I'll definitely be recommending your services!Service: Car towing
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May 2023 by Lisa Kinzel
1 of MY cars got towed and I was never able to afford the tow bill and so MY car was auctioned off and I lost MY car. I went to retrieve MY personal property inside MY car at the tow yard and Charlie the owner of this business was awful and treated ME like I was a nobody and totally talked to ME extremely rude I do not recommend doing any business w this company ( if U even get a choice??? ) .
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April 2023 by Weston Hamilton
Charlie and his crew are all really good guys to deal with if your car has been towed after it breaking down. Charlie went the extra mile for me and not only bought the belt I needed but even installed it for me so I could get it out of impound and able to drive it home safely, had it not been for him and his crew, I would have had to forfeit my car rightfully because I couldn't afford to do both repair it and bail it out of impound so I can't say enough good things about Mountain Highway Towing or express how very grateful I am for Charlie and the boys who work there thank you thank you thank you from the bottom of my heart Suzanne HamiltonService: Car towing
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February 2023 by Brian Mulligan
Hands down the best tow company I have ever worked with. When you are in a tough spot and need help, these are the guys you want coming to help you out, they are more concerned with community and customer service, then they are at turning a profit, what I mean by this is, while other tow companies, will try to stick every last little charge on your bill. These guys do whatever they can to make sure that they are fair and reasonable. They always go the extra mile. They are very professional, very safe and truly have their customers best interest at heart I have used them multiple times, and will be a customer for life thank you all so much for your hard work and dedication to your customers and their safety and happinessService: Car towing
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January 2023 by James Wickenhagen
these guys took my brothers van from his legal Parking spot across the street from his house in Wenatchee towed it to Dryden where they all auction cars off. They will not work with him on the price. they are straight up thieves l!!! we called to try and get him to work with us and they're unwilling he says. Oh I've been Burt one too many times he says, my question is what did it cost you a cost to the gas money to steal my brother's van? you straight up stole his vehicle.karma is real!! very shady people. watch your legally parked vehicles if they are plowed in with snow cause they will likely disappear if these guys see it.
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January 2023 by Monique Lahti
Got stuck on an icy hill hundreds of miles from base with a 45' coach bus and my passengers after I lost a chain due to my spider breaking. Sometimes torque isn't your friend. Our camp host said these guys were fantastic, so my bosses back home made a late night call and arranged for me to make an early morning appointment the following day. These men were knowledgeable, professional and after looking at my situation, were impressed and amazed that I'd made the hill and subsequent turn successfully previously. They had great equipment and were super safe.When we got back out to Steven's Pass, I let the parking folx know about this company, as they already had a couple customers in a jam. 100% would use this company again professionally and privately should I need it when in the Chelan County area.
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January 2023 by iv b
Had a front tire blowout on winter roads far from Wenatchee. . These guys not only towed my vehicle but helped family get to a hotel when no cabs would travel that far from wenatchee…even helped us get our gear from the car! I believe the driver’s name was Cody. Very professional, safe and courteous. Highly recommend their service.Service: Car towing
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January 2023 by Kenzie Dyment
I’m moving back to Wenatchee from Yakima & needed my Tahoe taken to Wenatchee. I contacted Mountain Highway & Owen was able to come pick up the Tahoe at 6pm and tow it back to Wenatchee. I HIGHLY recommend using them! I have had some bad experiences with other towing companies, but I will definitely be using them again for any towing needs! Owen communicated with me exactly what was going on & was very friendly! Thank You Owen, and Mountain Highway for helping me out immensely in a time of need!Service: Long distance hauling
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December 2022 by ralph k.
Got great timely service on Christmas Day! Owner himself was driving the truck (didn't get his name). He was giving his employees the day off. Pulled my vehicle out of a snow bank; his fourth tow of the day. Horrible road conditions. Nobody should be on the road today.
