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November 2023 by Bobby Ross
Very kind and productive place. They got my serpentine belt fixed in about 30 minutes I highly recommend this shop.
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November 2023 by Timm Miller
We had the brakes replaced by Mike on both our Audis. The workmanship was excellent as was the customer service. I would highly recommend Mike and the teamService: Brakes
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September 2023 by Paul Murphy
I guess each customer has their own opinion but my experience with these guys was great. They took care of my needs and then some. Oil change and I needed my car aligned and the suspension adjusted. Mike had a job on his hands with my car. Mike was very knowledgeable and did a great job. And the front pit crew did great too! I’ll go back. Vroom VroomServices: Steering & suspension repair
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September 2023 by Justin Sundstrom
This place is terrible. I have a 2019 Ford Ranger. I called and scheduled an appointment for a transmission flush with a filter change almost a week ahead of time. I went in on the day of (a Friday, I had to take time off of work) and sat there for about 20 minutes until the receptionist came up to me and said “yeah sorry, we don’t have the filter that you need for this truck.” Okay? I gave you guys almost a week to get it! She asked if I would like to bring my own in and I told her I’ll see if I can get one. I called around and luckily the ford dealership had one nearby that could be at the shop the next day. So she ordered it, and we decided I would come in first thing the next morning and I would be their first appointment.So, the next day, I take more time off work to come in for my appointment. I show up at 8am, and they tell me they have the filter and to drop the keys off. I decided to wait in the lobby. They didn’t even bring my truck in to work on it until 8:45. I sat there for almost 1 and a half hours. Then, at around 9:15, the same receptionist comes out and says “yeah, your ranger takes a special fluid that we don’t have. It’s different than other Rangers. Sorry, we can’t do your service at all.” What?!? How could you not know what fluid a vehicle takes before you agree to flush it out? Of course a 2019 Ranger isn’t going to take the same fluid as a 2004! I took two days off of work to get this done! She recommended the dealer do it, which is around $800! The whole experience was very unprofessional and left me with a truck that still needed a transmission flush and ended up actually costing me money from the time off of work. I don’t recommend this place AT ALL!
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September 2023 by Kiara Sundstrom
My husband scheduled an appointment for yesterday over a week ago and when he showed up for the appointment yesterday, they informed him they never ordered in his filter for his truck. He was super frustrated but then they let him know if he came in right at 8 this morning they would have the filter and could perform the job. Well, after making him sit for over an hour at the shop and even pulling his truck back to start the job, they let him know they didn’t have the correct transmission fluid and yet again wouldn’t be able to perform the job. The receptionist had no empathy for the issue and the whole team for 2 days (over a week really) lacked any competence or ability to do a job they regularly perform for others. We could not have worse things to say about this place and will urge everyone we know to never come here lest they waste time like we have.Service: Transmission
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August 2023 by Cosme Hernandez
I've had a great experience servicing my vehicles here!I've had Alignments, Break Service, Struts Service, Oil Change, AC Compressor replacement. Every single service was a great experience!Good prices, genuine solutions.
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August 2023 by CHRISTOPHER PETERSON
I had a great experience with them! They saved me so much money. They are honest and hard working people that will get you in and out and back on the road again with a smile! Thank you!!
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August 2023 by Shawn Mullaney
I missed my appointment but they were still able to get me in! They did a great job and were very friendly and informative. Highly recommend!
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June 2023 by John Costello
This may have been the best experience I ever had getting my car repaired in all of my 58 years. Multiple warning lights erupted on my dash 100+ miles from home and the local auto parts store referred me to Alignment Pros since they have the best code/computer reader in Wenatchee area. Without delay, they scanned the computer and provided the diagnostic information for free. Since my steering wheel had been misaligned after a recent curb impact, I decided to get four wheel alignment done on car for only $109 and completed the work immediately, showing me detailed three axis before and after data. Very impressed thus far, I saw the sign for air conditioning recharge at only $229, and decided to get mine serviced since it quit blowing cold late last year. They did the full professional recharge, completely running a vacuum to clean the lines, running dye through the systems to check for leaks, recharging the system by monitoring both high and low pressure lines, replacing my high and low pressure valves for only an additional $20 to ensure leak-free over the long run. Once complete, my AC compressor still failed to turn on. I assumed it had failed. But Alignment Pros quickly diagnosed the cause for free as a failed electrical relay, temporarily installing a substitute and showed me how to easily replace the part with a new one on my own from the parts store next door! When all was said and done, I got 10% off for purchasing multiple services! I am an engineer usually reluctant to let others wok on my vehicles. This place does high quality work with outstanding customer service, at incredible price/value. Most important you can trust them! I come to Wenatchee regularly and decided I will return here for future maintenance on my 5 vehicles instead of doing it myself or continuing to deal with business I cannot trust on the West side of the mountains.Services: Steering & suspension repair
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June 2023 by Jay Lukan
This is an excellent place for an oil change, good knowledgeable service people and great Owner. I upgraded the filter and got the synthetic oil.Service: Oil change
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June 2023 by Louis Tousley
Great place. Speedy, Great customer service, and good prices! Will go again.
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April 2023 by Jodi Holmes
I've always gone to Jiffy Lube, but after my experience today at Express Lube, I won't be going back. The service and thoroughness at Express Lube was exceptional. They are super nice and price fair. Thank you!Service: Oil change
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April 2023 by Noah G.
Took my lowered civic there to get aligned since they align lowered cars. when I took it to them, they aligned it, but my car was still pulling to the left quiet a bit, & my steering wheel wasn't straight, so then I called them back (as I had to go back to work) & they made me an appointment for the next day at noon. I got there at noon, & they said it would be done by 1. I came back at 1:15 & they hadn't even touched it, & said "oh sorry we've been really busy with walk in's & the technician went to lunch at 1 & won't be back until 2" don't understand why they made my APPOINTMENT & then prioritized walk ins over the appointment. & also wouldn't of happened if they did the alignment right the first time. Not very "pro" of alignment pros; & will not be going back. Got a full refund at least. Huge waste of my time & wouldn't recommend themEDIT: I did not ask him to max out my camber, I asked for -2 / -4 degrees of camber. He gave me -5.5... he also didn't spend 2 hours fixing my suspension because he told my friend derrick ( who referred me) he was done & didn't say any of that to me. There's literally 3 bolts for my coilovers, & practically impossible to mess it up. So if he touched my suspension that's another story, that I will follow up on because I did not ask him to do that. I simply asked for an alignment, which is 129.99-149.99 by the way, not 250. At least that's what it says in your office. My steering wasn't straight, and it still pulled to the left. I took it to another professional & they said that it looked like it hadn't even been touched & was all sorts of out of line. So no, I will not be deleting my review as it was accurate. & the second day I came here, no one said anything to me about him not being able to do it, they said they prioritize walk ins over appointments. & even if they did say that, they should have called me & let me know, which they didn't & made me waste 2 hours of my time & made me late back to work. So no. Sh*tty service all around.
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March 2023 by Linda McConnell
These young men are excellent in every sense of service and affordability. I have gone to their business several times in the past and it’s always a positive experience. I highly recommend them. They are awesome!!
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February 2023 by linda davies
i cant say enough about this wonderfull shop, they treated my classic 67 muscle car just like i do. they babied her and did a great job on my repairs!! let me hover around to watch!! thank you guysService: Steering & suspension repair