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December 2024 by Monti Realme
Absolutely the worst delivery experience I have ever had! Ordered a package on Amazon through a 3rd party. I paid double the price for it so it would be delivered in a couple of days. First notice I received was it was a day late. It was important that it made it by a certain day that is why I paid almost twice the price! Then it just snowballed! I contacted the company and explained the situation and they told me to put up a note to refuse the package and issued me a refund. I had a note up for FedEx by my doorbell, refusing the package and told them to return it to the sender for 5 days!!!! Finally today FedEx showed up today with the package, first and only attempt, and my husband told him we didn't want it and that we have been issued a refund by the seller. The driver just shrugged his shoulders and didn't know what to do!!! The driver left the package and refused to take it and ship it back to the seller. I wouldn't have purchased this item on Amazon but you can't find it in our area, so I had no other option. Now I have to contact the seller and have them recharge us for the item. Photos are attached to prove that this was the notices I was receiving everyday!
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August 2024 by T
This Wenatchee FedEx really is the worst.
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August 2024 by Malissa George
I have never had any issues in the past. I had a very disappointing customer service interaction with my recent package delivery! We weren't home for the first attempt. First call I was told I could pick up or change delivery time, but I forgot to get the address for pick up. I called the second time and was told, because it needed a signature we could not pick up or change delivery time. I was also told for "security purposes" they could not share the pick up address with me, because the package was addressed to a male(My Husband) and was hung up on! My Husband called and was refused help as well by Teo badge # 6337539.
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May 2024 by John David Mulholland
I shipped my dogs anxiety medicine to my sister while on vacation. They delivered multiple packages to the same address but for some reason with this package they said “incorrect address” so now my dog has to go with out her meds for 2 days! This is outrageous. Most likely due to an incompetent delivery driver. The address is correct. This is why fed ex is the worst.
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February 2024 by Norman
They say my order was delivered this afternoon but I think they delivered it to some place elseGuess
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May 2023 by Shane Flemens
Love this place. I have a package that gets delivered time to time, I have the front deck guy open it and we talk about how much the check is..Fed X in East Wenatchee thanks much.
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September 2022 by Neil McIlmoil
Super helpful and professional. Way better than fedex stores.
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September 2022 by classic rock Bray
Very helpful and easy to ship.
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March 2022 by Flower 1.
I hate fedex. Always loosing packages today I got a package marked as delivered but it's not here and says it was delivered somewhere 20 minutes ago away from me so disappointed
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March 2022 by Sasha Vafaei
Love 12 hour delivery windows and drivers that “knock” and run away with your package? Then Wenatchee FedEx is for you! Somehow with a dog that barks at the door, a delivery attempt was made without alerting his sensitive dog ears. Must have whispered “knock knock” at the door. A fun weekend trying to get my work laptop for the first of my new job before it starts!
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September 2021 by Nic
The team at this location is superior in its customer support! I literally go out of my way to patronize this location over any other.
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June 2021 by Daniel Barbara
Your driver lied about showing up this evening to deliver my package. Six of us were sitting here inside and outside. The doorbell never rang, no knock, and no notice. Then I tried to call your telephone never, but you're too busy to take calls from peon package recipients. If the package is delivered tomorrow, I will continue to use every available account to repost this same rating and will call and complain every way I can. Where has the customer service gone?
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March 2021 by Nicholas abel
The team at this location is superior in its customer support! I literally go out of my way to patronize this location over any other.
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March 2021 by Javier Garcia
Did one attempt to deliver at my house they placed a hold on my package Im in California and they have it Washington and they said I have to go pick it up. Like what the heck and customer service says is they can’t do anything about it.
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February 2021 by J.R. D.
My package, which I paid an extra $15 for 3 day service, still hasn't arrived a week later. I'm going out of town for a week, and there's no local number for me to call. I don't want my package sitting on my doorstep for someone to steal ...
