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January 2024 by Jarad R.
I went in to Town Toyota on 10/03/2023 to look at possible options for a truck purchase. I was met by a salesman named Blaze and discussed different options. I had found a certain color and model that I wanted so we began discussing what that would take to get the vehicle as soon as possible, we discussed doing a dealer trade among other options to get said vehicle sooner, but that I would have to put down a deposit of $1,000 on the vehicle so that if I walked away, they weren't left high and dry for their efforts which I later found out was a blatant lie from a finance manager that I spoke to. So I put a deposit down on a 2023 Tacoma Sport in Lunar Rock with attachments that include a blackout package, bed lighting kit, all weather mats with a model number specific to that vehicle which was 7566E. I began waiting for delivery of the vehicle which I was quoted a month, around two weeks I received a call with a date for delivery on either 11/06 or 11/07/2023 so I wait and call on the 7th to which I am told that there is no vehicle and suddenly no delivery date. I end up waiting 3 times the initial time I was quoted and lied to about why the vehicle delivery was delayed stating that they had to fix the bumper, a quick purchase of a Carfax determined that the statement was yet another lie. I look over messages from Blaze with screenshots of supposed delivery dates and notice that the model number had changed to 7566G and any screen shots sent after that were shifted so you couldn't read most of the information. I didn't think much of it until I received my vehicle and after a couple days noticed that the blackout package was missing from my vehicle. When I went back to speak with a manager, they confirmed that they did in fact sell my vehicle that I had put a deposit down on and told me they weren't giving me the blackout package that I had put a deposit down on. Along with all this when I took delivery of the vehicle it already swirl marks from being washed improperly and I had to walk the detailer around to remove multiple pieces of protective plastic still left on. I was in a hard place and not able to get transport to other dealerships and was taken advantage of at every turn and never once apologized to by management or the like. Please, if you have no other options, reach out to me and I will personally transport you to any dealership in the state to ensure you aren't ripped off and taken advantage of like I was. P.S. I will say that my interaction with Dewey was the only semi positive experience, if he worked for another dealership, I would consider working with him again.
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December 2023 by Izzy A.
I went in for a routine oil change and decided it was time for me to talk about financing my car so I went to the first available employee who ended up listening to me and helping me get the best deal I could ever think of! Thank you Marco Rios, for having my best interest in mind and being extremely kind and patient with me through the paperwork!
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December 2023 by Sky J.
We worked with OWEN he worked us in for a couple test drives the same day within half an hour of calling. He was very kind, knowledgeable, easy to get along with and communicated great. Any questions we had he was very helpful and could answer any questions given with lots of information and made sure to get the correct answer for us if he didn't know off hand. He went above and beyond from start to finish which was over two hours, Owen is a Great worker he will go very far in sales. I hope he gets recognition from the people in charge (everyday) he's got great personality, very smiley and positive overall just a great person to work with. If I need help again I would be honored if it were him. You guys should be happy to have him :) Thank you again Owen!!!!
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December 2023 by andy v.
Salesman was pushy and aghast I would consider a different brand than Toyota. They were trying to get me to put down a deductible on a vehicle that wasn't on the lot, even after I told them it was my first day out looking at vehicles and I wasnt ready to commit. I also told then I could pay all cash and they still wanted $2000 dealer markup. Nope!!
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July 2023 by Carrie V.
Just got home with my new 2023 Corolla Cross bought with the help of Marco Garibay. I'm very happy with the customer service, he really went above and beyond, was very responsive during the wait time (which wasn't bad) and very patient and helpful. Marco and Town Toyota, highly recommended.
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July 2023 by Sarah M.
Marco was kind, patient and not overly sale-sy. He took the time to explain all the bells and whistles and answered all of our questions thoroughly. We left with exactly what we wanted and feel good about the price!
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May 2023 by S T.
Beware. They are adding an additional charge to MSRP. $1000 markup on the car I was looking at today.
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May 2023 by Kristi R.
Everyone was great. Jason was fantastic. Went through all the bells and whistles in my new Tacoma pickup.
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May 2023 by Ricky T.
This dealer marks up vehicles over MSRP, which is not posted, which is one general peeve I have. That said, when you ask different sales staff about price you get widely different answers as to the markup on the same model. Just don't trust them after discovering this practice.
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May 2023 by Aleksandr M.
Purchased my Toyota rav4 from town Toyota, Jason Bell was the salesman. The process was excellent, Jason was very helpful and kind, explaining everything and very transparent. Would not hesitate to do business here again. The 3 hour drive was well worth the time!
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March 2023 by Steve G.
Helpful service and parts departments..
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June 2022 by ALTHEA JACOBSEN
Took a little longer than I expected but everyone was very nice and they did a great job ?
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May 2022 by Charles Mcguffey
This winter amid the snow storm (Snow-mageddon), my new-to-me truck didn't sound right and the 4x4 display lights on the dash were not indicating properly. The service manager I spoke with on the phone was very understanding of my frustration of possibly having to pay for what I feared would be a huge repair on my new truck, no preasure but friendly and encouraging. I really felt listened to.When I brought my truck in, the same service manager helped me out. Micah Smith was professional and knowledgeable, making me feel comfortable, I was being taught about my vehicle rather than spoken down to and made to feel inept. No games, just clear communication. Micah spoke with my extended warranty providers for me and walked me through what might need to happen. It did take a few days but in the end I only paid $100 for my transmission repair and Micah put in extra time so I could get back on the road. He even let me know about a recall issue on the truck I was unaware of. A+ service!Services: General repairs & maintenance
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May 2022 by Sara S
I really appreciated Assistant Service Manager Lori Lapoma's professional and friendly service in coordinating the extensive repair work I needed to have done on my FJ. She answered all of my questions and kept me posted on the repair progress. A great person to work with! I'm very happy with Town Toyota and it's friendly service staff!
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May 2022 by Moto_JW
I will only take my vehicles to Town Toyota in Wenatchee for any service or warranty work. Micah Smith has been our service writer and has always been professional, up front about any needed or future services and has gone above and beyond to ensure that we were satisfied with our experience. I don’t typically write reviews but I felt compelled to this time. Thank you Micah and Town Toyota! I will continue to recommend Town Toyota to my fiends and family.Services: Oil change