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February 2024 by Mario Reyes
Great customer service. I worked with Nelson Delgado, East Wenatchee Branch Manager in a loan application. He was very helpful and straightforward during the process. He was very responsive, answered all my questions and everything he offered was delivered. I have been with this credit union for almost a year, and this was my first loan operation. Very happy and satisfied. I will continue banking with for years to come. I would highly recommend Self-Help Credit Union to anyone for your financial needs.
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November 2023 by Anai Palacios
I honestly had such a wonderful experience here. Nelson was such a huge help, super friendly and answered all my questions thoroughly. He made the process as easy as possible. Highly recommend it here.
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April 2023 by Elisa Vasquez
Karina helped me open my accounts, she was very helpful . The whole team is very attentive and great customer service!
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February 2023 by Gaby Arroyo
Karina Barajas was very helpful throughout my process of refinancing my vehicle. Made it fast and easy to complete. Very satisfied
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January 2023 by Fabiola Enriquez
Karina Barajas was so helpful helping me with a personal loan , the process was quick easy and had my money deposited in days. Will definitely apply for future loans again. The entire staff is amazing I switch over my business and personal accounts with this credit union.
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December 2022 by Kelsie Best
Don’t usually do reviews but I was finally able to close all of my accounts here and wanted to give my 2 cents. Would give 0 stars if that was an option. Wvfcu was great these other two companies have been terrible. This place is just continuing to go downhill as you can see by many other reviews. Go to Numerica if you’re looking for a credit union.
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December 2022 by Dewain Lund
My experience has been great here . I like the bank and it's services
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October 2022 by Eric Vasquez
Great customer service! Very professional, quick process to open an account. Will recommend this credit union to friends and family.
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January 2022 by Adam
Signed up, simple, quick and to the point.I don't understand all these negative reviews, y'all must not pay very close attention to your stash. It's up to you to know what's going on with your money. These people who work there are just hired in, it's not like it's their life goal to do all your bank management for you PERSONALLY.However with that said, it's is their job to not rob people of credit a score.I've never heard of this credit union before last week, so all the negative seems to be KARENS with nothing better to do.Don't be a Karen and professional establishments may be more friendly Karen.
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January 2022 by Ron Tafoya
Absolutely the worst CU I have ever dealt with. Our debit card doesn't work now an online banking is a joke. Customer service in non existent. We have stayed through all the mergers from WVFCU. This place just doesn't care. Will be closing our account ASAP.
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November 2021 by Warren Baker
I have been a member since 1998, Went from the great WVFCU to the not so great Lower Valley Credit union. We stayed with them for an RV loan and it has been ok. But now it's Self Help Federal Credit Union and it's time to move on. One customer service call is all it took for us to look for something new!
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August 2021 by Luke Sutton
Very unhappy. Sloppy. Poor Customer service. Hours.policys...... . I'll be changing banks asap..
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July 2021 by Miguel Cuevas
The worst customer service.
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June 2021 by Kurt Fowler
I never been treated so bad at any bank I've ever been in, the young lady must have been having a bad day, but it's now cost them a customer, we will be moving our account....
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May 2021 by Bryon Fischer
Wish I could give less than 1 star! Charged me dormant account fees that put me into a negative account balance. Then charged me insufficient funds fees on those dormant account fees. Really glad I looked into it more, because the the woman who helped me said " most banks would just close the account, but were a credit union, so we dont do that" i had to pay them in order to close my account. When would it have ended?
