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March 2024 by Brandi B.
Just experienced the worst customer service at this store. The girl was extremely rude. We ordered a new phone over the phone with ATT but they shipped the wrong phone. We were told we could go into any ATT store to swap it out. We were in this location for all of a minute, explained our issue and she rudely responded you have to go to a different store, I don't do that here. It just escalated from there. She refused to give her name and told us to get out of her store. I've never been treated this way before. We've been long time ATT customers and looking elsewhere after this.
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February 2024 by Anthony Leisner
Front desk gal was awesome. Super fast and helpful! Thank you!!
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February 2024 by Eric S
I needed help moving a line off Verizon last night and came in a little late but Emma was awesome and super helpful staying with the process until it was done. It was like the exact opposite of my experiences with their competitors, so assuming the line service is also 10/10, I'll be staying with them. Thanks again.
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November 2023 by jeff vista
BEWARE!!! the Poorest customer service by Jakob E. We came back to this AT & T store in Edmonds to return a brand new, undamaged iphone within 72 hours of our purchase. Jakob E. had the most insincere, unprofessional, and condescending responses.He refused to offer some help and refused to explain in detail on why he had sold us an opened iphone box (with a marker writing on the box) and kept insisting that he neede to charge us a restocking fee of $45 when we know for a fact that the iphone he sold was brand new, undamaged, untouched! We literally just looked at it. He is severely incompetent! his attitude was very dismissive, he made patronizing statements, stated, “we just don’t take back the phones because you changed your mind”—when AT & T company policy is clearly states that an individual may return an undamaged iPhone with its included accessories within 14 days of purchase for a full refund. BIG DISAPPOINTMENT!!!!!!We instead went to Alderwood Mall AT& T and got an excellent customer service! Alderwood Mall AT& T helped us with our return iphone and refunded our money back!!!!!
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November 2023 by jeff v.
BEWARE!!! the Poorest customer service by Jakob E. We came back to this AT & T store in Edmonds to return a brand new, undamaged iphone within 72 hours of our purchase. Jakob E. had the most insincere, unprofessional, and condescending responses.He refused to offer some help and refused to explain in detail on why he had sold us an opened iphone box (with a marker writing on the box) and kept insisting that he neede to charge us a restocking fee of $45 when we know for a fact that the iphone he sold was brand new, undamaged, untouched! We literally just looked at it. He is severely incompetent! his attitude was very dismissive, he made patronizing statements, stated, "we just don't take back the phones because you changed your mind"--when AT & T company policy is clearly states that an individual may return an undamaged iPhone with its included accessories within 14 days of purchase for a full refund. BIG DISAPPOINTMENT!!!!!!We instead went to Alderwood Mall AT& T and got an excellent customer service! Alderwood Mall AT& T helped us with our return iphone and refunded our money back!!!!! Jakob E obviously does not know what is he doing.
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August 2023 by Hannah Lichti
Both staff who helped me were so helpful, knowledgeable, and pleasant! Emma was particularly helpful with helping me to get a new phone and transfer from my old phone plan.
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April 2023 by Jonathan Woods
Great customer service. They found the best phone and deal for me. Strong work team.
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February 2023 by Ted Patrick Baird
Amanda L assisted me for over two hours to help open a prepaid account. We experienced many road blocks, but Amanda kept calm and was able to open my account. Thank you so much Amanda for one of the best customer experiences I have had in my life.
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January 2023 by Wyatt Nelson
Scarlett was so helpful and friendly! After a poor experience with AT&T over the phone with the customer service line, Scarlett helped me and my gf get setup on a new line! She is awesome!!
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December 2022 by Emily Priest
I just went to this store Sept 7, and probably went at the worst time of day--rush hour traffic trying to get into and out of this parking lot is a nightmare.Total worth it. The guy working was the friendliest and kindest customer service I have had in recent memory. He was informed, easy to talk to, and didn't try to upsell me anything. Quick, knowledgeable and takes clear pride in his work and store, I was impressed. Definitely makes me glad I use AT&T.
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November 2022 by Elliotte Beauchene
Amazing store with some of the kindest staff I've had. They helped my grandmother set up an account and fix the problems she was having on her phone in just under 20 minutes! Amazing service. Tyler, the manager deserves a raise!
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November 2022 by Teri Bauer
This is the best customer service I have ever had at AT&T. Tyler, who helped me and my MIL, was extremely helpful. He was very professional, polite, gracious and knowledgeable. The way he was able to multitask was mind-blowing, too. I’d highly recommend this location.
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October 2022 by Andrew Dyer
I went to this AT&T store and had some of the best service. Tyler did a great job at getting me exactly what I needed (and in a timely fashion)! The atmosphere in here was a pleasure to be around! Thank you Tyler for making my experience so easy!
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October 2022 by Heidi Bauer
Great experience working with Tyler. Very knowledgeable and professional. Answered all of my questions and provided other options that I hadn’t yet considered. I appreciated the individual help and look forward to the ongoing support I’m sure I’ll receive from the Edmonds store on my plan and devices.
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October 2022 by Kara Ihrig
Had a super pleasant experience at this location. I didn’t feel the typical (and dreaded) “sales approach” when shopping for a new phone; it was much more organic and helpful. Huge thanks to the manager on-site, Tyler, who made my upgrade seamless!
