-
November 2023 by Marcie Oliver
My husband and I recently purchased a used vehicle from Campbell Volkswagen. The sales experience was pleasant and professional with no pressure. We reached an agreement on price and wrote a check for the vehicle.The real story begins once we left the lot with the vehicle. When we got on the freeway and got up to speed, the transmission started making such a racket we almost turned around on the spot to bring it back. We decided to take it to our mechanic to determine the problem.It turns out we test drove it in 2WD and never checked out the 4WD. The transfer case was failing and needed to be replaced.We contacted our salesperson right away and brought the vehicle back the next morning. Their sevice manager drove it himself and agreed that it had a problem and should never had been sold in that condition. They offered to take the vehicle back and tear up the check or reduce the price and have us take care of the repair ourselves.The vehicle was otherwise in superior condition so we opted to take it at the lower price and have it repaired ourselves.The entire episode was professionally handled with concern and fairness. They were exceptional! Thank you team!
-
November 2023 by Alicia Sullivan
Excellent service at Campbell Nelson VW in Shoreline, WA. Sonny in the service department is very personable and helpful. I also had a windshield replacement and they referred me to a great installer that they use. I'm a happy customer!
-
October 2023 by Devon Wagoner
I purchased a new GTI from Clint. Hands down one of the best experiences I’ve ever had buying a car. Thank you again!I’d 100% make the drive back to Alaska again to have the same level of customer service I got here.
-
October 2023 by Deborah Good
We haven't purchased a new car in a long time and were dreading the experience. However, we were very pleasantly surprised at how it turned out. Clint, our sales person was awesome from start to beyond the sale. I would send my friends to see him!
-
September 2023 by Francia Doyle
I recently purchased a car from Campbell and the transaction was extremely straightforward - Salesperson Clint was exceptional. Kind and fair dealing. He came in on his day off to close the deal. I was offered a very good price straightaway no haggling. The offer on my trade-in was reasonable. I researched prices on both the new car and the trade-in extensively and Campbell gave me a very fair deal on both with an easy smooth transaction.
-
September 2023 by Christina O.
Christina and Sonny at the service desk are amazing--helpful, professional, knowledgeable. We drive from Kirkland for service as it's worth the short drive.
-
August 2023 by A S.
Had high hopes for this VW dealership after the first interaction but am greatly disappointed. I purchased a part from their service department, their service person installed and broke it during the installation, and it does not work properly.I do not recommend this dealership based on how they handled the service person's unintentional error with zero reply after they have ignored my multiple inquiries and a complete lack of integrity for not standing behind their work.
-
July 2023 by Mirela Radaca
If you are looking for Volkswagen ID.4 2023, then it is the best time for you to go and buy it. They have great deal going on now. Ask for Matthew. He will work with his team to give you what you are looking for! The whole team is great! Excellent customer services. Easy to work with. Satisfied customer!
-
July 2023 by Colleen Hall
I bought an ID.4 here in May. Matt is a great person to work with. Everything from test driving to delivery was easy and straightforward. I'm having loads of fun driving my new vehicle.
-
July 2023 by David K.
The service department is an absolute nightmare to deal with and, unfortunately, VW's need to be serviced because they are VW's. We had an issue with a door not opening and were given the runaround for months by their service manager. When they finally obtained the new handle and scheduled the repair, I drove up to the shop and was turned away by the service manager because of some nonsensical reason; they made no attempt that morning to let us know that they wouldn't be able to work on the car and didn't apologize for wasting my time. We didn't reschedule immediately and got a nasty voicemail stating that if we didn't schedule the repair ASAP, they would return the part and we would have to go through the process again. We are contacting another dealer to see if we can have them take over servicing this vehicle.
-
June 2023 by Greg Herwig
We saw the perfect truck (for us) on the website and Brad Peterson helped us though the purchase with no pressure. He was very friendly and quick in his responses. Very easy purchase and we couldn’t be happier!
-
June 2023 by Christina Khmao
I’ve been looking out on a car that was listed (for a month) & finally got the opportunity to go check it out & meet with Clint.Mind you, I’ve had a crazy experience before purchasing this car couple days prior with another dealership. Long story short, mother and father purchased a car and was unsatisfied— I had to reverse and fix it.Clint welcomed us with time, patience & information. We enjoyed our time waiting through the whole process. We weren’t leaving until we got the car.Clint related to our situation & even our personal. Took care of our family as if we were his own. Amazing guy! Good at what he does!I’m currently 19 weeks pregnant & he made sure during the test drive, SAFETY FIRST. Will always appreciate that.Overall the experience, customer service & initiation was outstanding. FIRST most professional dealership I’ve worked with and we couldn’t have received such an amazing service without Clint.We purchased 2018 Subaru BRZ ?Apologies for the dark photo.
-
June 2023 by Sean Kebely
I worked with Matt getting my new Id4 and he was very helpful. Everyone at the dealership treated me with respect and made me feel very important. This was my first time buying a brand new car and I’m glad I got it from Volkswagen of Edmonds.
-
June 2023 by Shane Mc Hugh
I purchased an ID4 (great car) here last month and it's definitely the most pleasant car-buying experience I've had anywhere. I worked with Matt and was able to sort out nearly all the details over the phone. Matt and team were super-transparent on pricing and timelines. There was no messing around on the price, and the car arrived ahead of schedule.I did shop around for this car, and Matt and Campbell came out ahead on pricing, responsiveness and pain-free customer experience. I highly recommend Campbell Volkswagen.
-
June 2023 by Matt Dock
We had a fantastic time with Clint while checking out and purchasing a used Golf Alltrack here!I've had poor dealership experiences in the past, particularly when shopping for used car, but this was far away a completely different kind of experience. Clint was knowledgeable, fun, and made us feel very welcome at the dealership.He was great at answering out questions and had a ton of first-hand experience to share with the car, having owned one himself. His tips and tricks even went all the way to point where we drove it off the lot, where he sat in the car with us to run us through the infotainment, set our home address, pair phones, and get the settings where we wanted them before heading home.
