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July 2023 by Haochen Lian
very bad, not respect to people, Looking for reasons to evade their own responsibility.
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May 2023 by Girma Chemeda
Nam was excellent help me out I appreciate him for taking his time for me he was a very good guy
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April 2023 by Heidi N
Very frustrated with front customer service. I came in to inquire about having my name put on my son's account as legal guardian. He said I needed to have the legal guardianship paperwork and to come back then. So, I went to the courthouse to retrieve them and went back with the papers a week later. Then, the SAME front service person told me we needed to have an appointment. HE NEVER TOLD US THAT THE FIRST TIME. They should train the front assistants better. He even went to ask both the main and assistant banker which told him they would not see us without an appointment. As a company co-founder, I take time off work and drive quite a distance. I would close both our accounts, but my son's is not that much balance. It's too much hassle to change his bank and he has a documented history which I need to report annually as legal guardian with the courts. However, I will be closing my CHASE account and going where I've had a joint account with my husband at a different bank since getting married 5 years ago. I had kept my small personal CHASE account, but will no longer. Train your employees to give accurate information.
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April 2023 by Kai Wang
2 hours for 3 people equals 6 hours - the time it took to open a joint account for non-residents with an associated existing account.With the evolution of ChatGPT and more Fintech services with AI popping up each week, it is difficult to imagine that this type of process and time frame – even with a strenuous KYC involved, is sustainable in a digitalized world. It was especially frustrating given the fact that there are multiple associated existing accounts (i.e. credit cards, bank accounts) that the system should be able to draw from. Efficiency was disappointingly lost in the name of policy, lack of knowledge of process, and poor IT infrastructure.We could have done so much with the time.
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April 2023 by Rob Gudmestad
This branch rarely answers it's phone and is under staffed. Disappointing.
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February 2023 by Christopher Avina (SimplyAvina)
I came to this location to sign up for a credit card and I had the pleasure to work with Nam Nguyen. Not only was he extremely nice and professional, very knowledgeable and gave me all the information I needed to get set up. Overall I had a great experience! I visited a different location that same day and was not impressed.. but this chase location has great staff and will definitely recommend! Ask for Nam he is great.
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August 2022 by Roxy Moon
No ATM found here. Just a Nissan dealership.