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September 2023 by Jessica McCrocklin
Wei-ing is a FANTASTIC consultant. We came in short of time and he made sure to inform us of all the information we would need to gather to switch providers.When we returned, he took the time to inform us about all our options and the benefits and drawbacks of each. Switching providers was proving to be a challenge. He was patient and kind through the entire process and we all celebrated the successful transfers as they finally went through.We had such a great experience!Thank you, Wei-ing!
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August 2023 by Jean
Wonderful experience in upgrading my 4-year old phone (which probably would have kept going if I hadn't dropped it and cracked the glass into many fragments!). Oscar, the Cricket associate, was so helpful and kind. I was dreading the decision on which phone to upgrade to. Oscar made the whole process easy and enjoyable. He made me feel valued as a Cricket customer, and I greatly appreciate this. Note: this Cricket location is located inside the Ranch 99 Market. I drove past it the first time, looking for a free-standing building. :-)
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June 2023 by Ari N
I called this store to try to get management information for another Cricket Wireless Store that I was having trouble with. When I initially called no one answered; however, I quickly received a callback, I explained what I called for and the guy was so patient, empathetic, pleasant, and helpful. He went above and beyond to assist me, he even gave me words of wisdom.Unfortunately, there are some people whose customer service Is horrendous, and makes It difficult to receive proper quality service; however, he reminded me that there still are good quality people that work In the customer service industry who care about how they approach their job and customers and I'm extremely grateful for his service and happy I got to talk to him.Thanks, Wave!! We need more people like you In the world❤️
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March 2023 by MechaZion
Excellent service. Very helpful and answered all my questions. Would recommend.
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February 2023 by Liz Mitchell
Best cricket customer service I've ever received. BEST!
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December 2022 by Erik Johnson
The guy is great he helped us out and the best customer service ever.
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October 2022 by John B
I had to purchase a new phone because of the major changes that the carriers are doing with their networks. Unfortunately the phone that I purchased was defective and bricked itself when I did the latest updates to the device. I took the phone back in the next day to make an exchange and Oscar contacted customer support for me while I was in the store. Everything came up roses by the end of visit and I walked out with the broken phone's replacement. Did all the updates as I did before and the phone is working smoothly and performing as it should. Thank you Oscar.
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August 2022 by M T
He was very helpful and kind and we like we were getting good customer service.
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August 2022 by Ken Reed
Excellent service and customer satisfaction. I highly recommend this location.
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August 2022 by John Nine
Skilled business service in place very good
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August 2022 by Er Wang
Very helpful and friendly staff
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June 2022 by John Butt
I had to purchase a new phone because of the major changes that the carriers are doing with their networks. Unfortunately the phone that I purchased was defective and bricked itself when I did the latest updates to the device. I took the phone back in the next day to make an exchange and Oscar contacted customer support for me while I was in the store. Everything came up roses by the end of visit and I walked out with the broken phone's replacement. Did all the updates as I did before and the phone is working smoothly and performing as it should. Thank you Oscar.
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June 2022 by Sacha Furre
Oscar was very helpful. Great customer service. Highly recommend.
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December 2021 by Ashley Beam
Went to 2 other Cricket stores and could not port over my number from my other carrier due to a known issue but Oscar was able to figure it out and cut my phone bill in half. I was about to change my number just to get it over with. I am so happy after trying to get this done for over 6 months.
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June 2021 by tim lambert
Went to the cricket store for new phones. They quoted a price, we made the purchase, then they needed a $100 for transfer of service and activation. So we said we changed our minds and would like to return the phones. They did less the $100. They said they can't give that back. So we paid $100 for absolutely nothing. Called cricket, they said the same thing. Cricket wireless has got to be about the worse wireless service there is. Dishonest Thieves.
