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August 2024 by Robin Throne
Went in to get a sling when we got there the big door opened and I walked in and said your sign says closed and they said they were closed. A nice gentleman said what are you looking for and I explained I needed a sling for my son he said go ahead and see if you see one. I found one and headed to register the older woman with a ponytail started throwing a fit , in the meantime a elderly woman came in and the I am assuming the manager lady with ponytail just starting being totally rude I said the gentleman told me to go ahead and she was being rude to the elderly lady and told me I don’t care we close at 3 . I apologized and said I was not aware of that she said “ well its on the website on the door “ I had offered to come back the next day a couple of times to the gentleman prior to that and he said no you are ok. That manager was so rude and loud I just put my purchase down and walked out. I will not drive all the way from Lake Stevens to Edmonds to be treated so badly. Just a FYI it was 3:07 when I walked out so its not like we were there that long. ? I have been there before and heard that lady talk to people on the phone rude. Keep her there and soon you can close for Good The stars are for the nice gentleman that tried to help.
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July 2024 by MARIE BELT
Donor closet helps people with multiple sclerosis?,systematic sclerosis,and people with mobility disabilities. The staff are great, friendly , and nice.very helpful and accommodate clients services.highly recommend this place.good experience.
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June 2024 by kerryskerry6 Costello
They are so nice and helpful!
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June 2024 by Debbie Anderson
They constantly go the extra mile to help you
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May 2024 by Roger Shelton
Excellent service and selection
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April 2024 by Lorelei Steinhagen (#byLoreleijoy)
Been to the donor many times they're always very nice and respectful of others. They are volunteers and have a lot of great info. And knowledge.
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March 2024 by Tim S.
Get the word out to anyone with a need for home medical gear. This stuff is pricey at full retail and might not be covered by insurance. Donors Closet is staffed by volunteers and sells gently used donated home medical (wheelchairs, walkers, shower chairs, etc.) at typically 25% of full retail. Maybe you are no longer in the market as your need has passed, so please consider donating here in lieu of your normal thrift store. It's a great cause!
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February 2024 by Harold L K.
DONOR CLOSET is the greatest store I have been into.I got a permobil HD300 electric wheelchair it is working great. Thanks for your help JACKIE. JACKIE has sold us some wedges so I could put my legs up. JACKIE also sold us a lift chair that brings me to my feet. KEEP UP THE GREAT WORK JACKIE AND EVERYONE ELSE WHO WORKS THERE.
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November 2023 by Tracey Hinman
Awesome place!
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November 2023 by George Taylor
My wife and I have purchased used and reconditioned walkers and shower seats here. When they wear out, we go back for more. A great deal for a great need.
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October 2023 by Robert
Went looking for knee scooter for my granddaughter, when the lady working found out we were from out of town she donated it to her. This is a great place and awesome staff! We can't thank them enough.
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July 2023 by Dustin Wilson
Called just to have a quick chat and make sure MSHH was open today as it had been about 1 month since I initially contacted them to get info about the donation process. Initial contact was very pleasant and helpful. However, today, was 180 degrees different. Sandy (whom I spoke with, this time) was abrasive/ rude when I simply provided the answer that the wheelchair was 2 years old. Weird interaction that seemingly took an odd turn. I started the call off in a friendly tone and did not expect this to be the outpu, as last time the exchange was great. Perhaps a bad day? I assume folks there are old enough to know some basic manners. Unfortunately I will not donate to MHSS if they can treat folks like that for something that is being donated to them for good cause. Hope your day gets better.
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July 2023 by Dustin W.
Called just to have a quick chat and make sure MSHH was open today as it had been about 1 month since I initially contacted them to get info about the donation process. Initial contact was very pleasant and helpful. However, today, was 180 degrees different. Sandy (whom I spoke with, this time) was abrasive/ rude when I simply provided the answer that the wheelchair was 2 years old. Weird interaction that seemingly took an odd turn. I started the call off in a friendly tone and did not expect this to be the output, as last time the exchange was great. Perhaps a bad day? I assume folks there are old enough to know some basic manners. Unfortunately, I will not donate to MHSS if they can treat folks like that for something that is being donated to them for a good cause. Hope your day gets better.
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June 2023 by Kim B.
Friendly staff. First contacted by phone to verify if they had a specific type of rollator. Spoke with Sandy who confirmed yes and placed it on hold for an hour. Item was exactly what was needed. She made the needed adjustments and loaded in the trunk, after payment of course. Great customer service experience.
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March 2023 by Karen J.
A neighbor of mine motored around with her flashy new blue walker (used, but in new condition) in the showroom. The volunteers were patient and helpful. It's a community gem. Thanks.
