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February 2024 by Marcia H.
The pharmacy people are often rude and ill-informed. They would tell me on the phone that a prescription was ready. When I arrived, they told me it was not ready because they had to contact the doctor, who was not answering their calls. For 4 weeks, every time I went to pick up a prescription, they refused to give it to me because they didn't like the way the doctor had entered the information. I had to do without some important medication for 4 weeks. I then started having it delivered. The latest was that I called a prescription in on Monday, requesting delivery, and by Thursday it had not arrived. I called. I was told that it was ready but had not been picked up by FEDEX because no one had requested it. I said I had requested it on Monday. They said I wouldn't get it until next Monday, because FEDEX would pick it up on Friday and they don't deliver on the weekends. No one has ever apologized to me for any of this mis-treatment. To be fair, I have also had some very good experiences. I think the staff are highly divergent in their competence and courtesy. One day I received a prescription the same day I requested it.
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November 2023 by Joe P.
"Absolutely awful service". (WALGREEN's on Edmonds Way around 1:30, on 4-Nov-2023.) My wife and I just arrived at the pharmacy and while a customer was being served; whereby pharmacy staff closed the pharmacy right in front of us, for lunch time. Despite my wife being disabled, they instructed to come back later after their lunch break. They could have let us in and to just collect our (single) prescription, given that my wife is elderly, just survived a stroke and has difficulty walking. Nobody should treat customers like that, especially just reaching the closing time, with no consideration.
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September 2023 by Anna V.
I've been coming to this Walgreens ever since it was built and it replaced the bowling alley. The store is beautiful and neat, and generally is fully stocked for all your needs and wants. However, the service leaves something to be desired, ESPECIALLY the pharmacy. The employees seem fairly miserable. They walk around huffing and puffing, and can be fairly unhelpful with the exception of one or two of them. I use the pharmacy maybe once a year. The last time I went I waited through the drive through lane up until I was the next vehicle. After the last person drove off I pulled up and the pharmacist closed the window and put up an "out for lunch sign". It was extremely frustrating as I had waited in line for quite some time. I went in to see if there was any way I could get my prescription and the person at the front counter said "No, they have an hour break so they stop at the time regardless of how many customers are in line." Interesting business model. Nevertheless, I needed to pick up my prescription that had been sent in the previous day. I called 5-6 throughout the day to check on the status. The automated line would state they had the prescription but it was still being processed. I called at 6 pm as I could hardly wait any longer , I bypassed the automated system waited on hold and then got someone in the pharmacy. They stated it had been ready since 10 am. So I wouldn't really on the automated system, or their updating of the automated system. So basically I had waited all day for something that had been ready all along. When I went in there were 4 people behind the pharmacy counter. There was no greeting (which I guess I understand, but it just made the experience worse), then while the male was looking for my prescription him and his coworker were talking about how they were trapped behind the glass all day and they were saying "f*ck you" back and forth to each other. I get it, but it just shows a lack of care in what they do, and makes me dread going there. Skip the pharmacy, grab a bag of m&ms!
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February 2023 by Sharon S.
Walgreens Edmonds used to be my 'go-to' Pharmacy store; while the Pharmacy is wonderful, the general store customer service is appalling! People working there are sullen; obviously, they do not like working there, but the recently instituted lockdown of merchandise is ridiculous! Not only is most of their shelf merchandise behind locked plexiglass, but when the salesperson comes to open it (that is IF you can find a sales associate), they stand a foot behind you, staring at every move, even while reading the label (!) and then immediately take the product you choose and place it behind the counter. I get that they are trying to avert shoplifting, but it is ridiculous how they treat customers as if everyone there is out to steal from them; being treated like a thief with no justification is absurd.
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December 2022 by Danielle C.
This place is very clean and friendly staffs. I was scheduled for my booster and pharmacist was very friendly and prompt.
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July 2022 by Shivam Sharma
Slow, clueless and not very helpful. Took 30+ mins to get someone to print me a photo I already had. Didn't even cut the photo. Poor. Never again
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December 2021 by Shila Y.
Walgreens' pharmacy in Edmond is absolutely clean and has great employees, specially the vaccination Technician Mariana who gave us the Covid-19 Booster . If you want to get vaccinated make sure Mariana is working She is happy ,pleasant, kind and caring. My husband and I were lucky that she took care of us. Thank you Walgreens
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September 2021 by Angela V.
BEWARE!!!! PHARMACIST REFUSES TO GIVE COVID-19 VACCINATION CARD!!! BEWARE BEWARE BEWARE!! I got vaccinated and was refused a card!!!!!!!! If I could give this establishment 0 stars I would. The pharmacist refused to give me my second COVID-19 Vaccine proof card even though I got my first one here too. I couldn't find my original and the pharmacist told me to go home to look for it. She basically accused me of being a criminal and refused to give me proof of vaccination. Like seriously??? WORST PHARMACY EVER - BEWARE!!!!!! BEWARE X 1000000 million
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April 2020 by Jeff H.
Ten Days Later and Still No Refill - The pharmacy services from Edmonds Walgreens declined further. They sent a notice that one of two prescriptions I needed had been refilled and was ready for pick up. The other needed a new prescription. I provided the name of my new doctor and the fax number. Ten days later they had not contacted my new doctor. I contacted the new doctor. Her assistant reported their office had repeatedly contacted Walgreens about the change, because every one of their patients who used Walgreens had the same problem. Each time Walgreens failed to record and acknowledge the change. The only pharmacy their patients used that had this problem was Walgreens. Meanwhile, the prescription that was reportedly ready for pickup at Walgreens had disappeared, and the pharmacy tech on the phone said she knew nothing about it, there was no record of it, and denied it had existed at all. I expressed my profound displeasure at the gaslighting and incompetence. After Edmonds Walgreens represented that they would assist me in refilling my prescriptions, Edmonds Walgreens failed to do on a timely basis, then when I complained they refused to to do it all. That's right. For daring to express my profound displeasure at their gaslighting and incompetence, the pharmacist, who refused to talk with me, or to provide his/her name, decided the pharmacy would no longer fill my prescriptions. It's just as well. Enough is enough. I can purchase my prescriptions online for less. I thought of Walgreens in Edmonds as a neighborhood pharmacy. It's not. The unidentified pharmacist is not a person I trust to refill my prescriptions accurately, and on a timely basis. Walgreens was the preferred local pharmacy designated by my insurer. Switching to my insurer's preferred online pharmacy was simple. My doctor's office notified the on-line pharmacy of the change. The online pharmacy processed the prescriptions, didn't charge any co-pay, and the prescriptions are on their way.
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December 2019 by Kate Mathews
Excellent customer service, especially in the photo department. Thank you!
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November 2019 by Tina Davis
Downloading pictures for printing made simple! They are quick to print and always ready within a few minutes
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January 2019 by LINDA UNGAR-STROCK
Great place to have photos processex.
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April 2018 by Camille L.
This place? I really like. It's super clean and oh so organized! Everything is carefully labeled. Aisles are all clear to walk through. It's nice and bright in here. If you missed something? Just ask. They are very helpful. It's my go-to place for hygiene stuff, beauty necessities and sometimes candies. Oh yeah! Check it out if you are in the area. Make sure to sign up for discounts privileges and by that, give them your phone number so they can hook you up!
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April 2018 by Sally W.
This pharmacy is such a disappointment. The people working here are very rude and not helpful. Not what you want in a neighborhood pharmacy:( I'll stick with Bartells.
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September 2017 by Amie W.
For a Walgreens, this one is super clean, and the staff are really friendly. The only reason I wouldn't give the overall store 5 stars is because of the pharmacy. The team doesn't seem to be on the same page or communicate well. They called me at 9pm, which I really think isnt very approproate, and I was given 3 different dates for my prescription to be ready. I won't be filling my prescriptions here any more, but would recommend the normal store