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March 2024 by Gretchen S.
Terrible customer service. The current manager, Terrance Owens is highly unprofessional in his responses to questions. I wasn't able to get help with my new phone after his unkind response to my billing questions. The stacks of opened chip bags behind the counter add to the stores demeanor and speaks to the level of professionalism which is lacking.
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February 2024 by N.N K
I bought a phone from Fredmyer electronics. They sold me a simcard that couldn't activate. I went back for help and they didn't want to help me.I went to ATNT.Two young professionals .one African American and another young man with curly hair were excellent professionals. Very patient and with awesome customer care.
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February 2024 by Celia Winingham
I went to the att store to shop for a phone after shopping on line. The sales gal Rowan (spelling?) looked up my account and said, I can help you save money ? right away and get a better plan. She was great and very helpful with the new phone, transferring data, ect. I would highly recommend her my family members and friends.
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February 2024 by Gabrielle Gorman
Customer service here has always been very good. And quick and straight to the point. Which is what I needed. Thank you, guys.!!!
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November 2023 by wayne foley
Quick, friendly service. Very satisfied.
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October 2023 by Danielle Sadler
Rawan was so incredibly helpful I haven’t been assisted this thoroughly at any establishment in a long time. She genuinely cared about getting me what I needed in a timely progressive manor. Could not have done better. Also Spectrum is the worst.
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October 2023 by kathy bilyeu
I have been an AT&T customer for years and the best customer service I’ve ever received was from the Ellensburg, Wa store. Terrance Owens handled an issue for my mom and I while my mom was having trouble with her cell company. Terrance added my moms 2 lines to her phone in which her other cell company could not do and also put her lines on my account. Terrance also added direct pay every month out of my checking which makes everything so much easier. Terrance Owens was fantastic and efficient. I give him all 5 stars. I would also like to give a big thanks to Miles who found time to visit with me when Terrance needed to be on the phone with the other cell company. Excellent customer care from both of them.Thank you.
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May 2023 by ButterfliesRUS Training
I was in about a week ago and Terrance was a great help in getting me the upgrade I wanted and the accessories to go with at a price that was affordable! You guys have a great representative on your hands!
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May 2023 by Kim Barnes
Terry and Pao were so helpful, they were able to fix my issues quickly and efficiently!!!
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April 2023 by Madison Nelson
I went to the store on Saturday 3/11 to transfer my phone to my husband's account and upgrade my phone. The "manager" assisted my husband and I and first he transferred the wrong number from my existing account and forced me to pay off a phone that wasn't mine so I could upgrade my actual phone. I told him 3 times the phone I had and he insisted it was nothing on his end and that I had to pay off a phone that wasn't mine, turns out it wasn't mine because he was looking at the wrong number. Start to finish was almost 6 hours after I figured out he had transferred the wrong phone number. When I returned to the store the two associates were a lot of help and wanted to fix everything for me but when the so called manager returned from lunch he was annoyed the entire time and never said "sorry" until as I was leaving the store and never offered anything in compensation. He claimed he will pass information along to his boss and try to get us a credit, but with the poor customer service we were given on Saturday I doubt that will happen.
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February 2023 by Christina Burright
Terry is such a great rep, he spend about 4 hours with me on the day after a bunch of problems and got my number and watch back working. Go see him and the guys at att ellensburg!
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January 2023 by Jessica Ramirez
I walked in for help holding i can get help before class and sure enough, I did! Raheem and Terrence worked super efficiently to make sure I made it to class on tome. They were really professional and kind.
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December 2022 by Darnell Florence
I would like to take this time to say what a great and professional service that I received during my visit to ATT Store. Thursday 12/22/2022. Raheem was great on helping me choose the perfect gift thank you!!!! Great job!!!!?
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December 2022 by Allison Peters
Strongly recommend NEVER going here, worth the drive to Yakima.
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December 2022 by alejadro zarate
“Manager” needs to work on being more professional and on his leadership i went into the store and he was helping other customers but dint even bother to say “i will be there with you soon” or something like that i was just standing there but as soon as an older lady entered the store he did tell her i will be with you in just a moment. I felt ignored don't really recommend this store they also ordered me the wrong phone.
