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February 2024 by Cody Gearheart
Extremely rude staff tonight. Small, arrogant employee clearly lacked any parts counter knowledge. Went to help him find what I needed, had the item in my hand, only to have it ripped out of my hand by a manager and told to go back to the front of the store. Then to be lied to and told they didn’t have what I needed. The manager never once came to the front of the store to solve the issue. Phone call was made to corporate office for them to call me Monday morning
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February 2024 by Elizabeth Wensley
Arlin gave us wonderful customer service. I wanted to tell his manager how helpful he was only to find out that he is the manager! Shoutout to you Arlin!
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January 2024 by Billy Martin
Sometimes get the wrong parts but the people are very helpful
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December 2023 by Robert Buendia
Helpful staff with finding a portable battery jumper.
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December 2023 by Eric Leensvaart
Very helpful crew! I needed a new battery and they helped me find a good value battery. Arlin was very friendly and offered to help change it out as the rain was coming down. I highly recommend!
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December 2023 by Jeff dauenhauer
The customer service at AutoZone is by far the best I've experienced! They have set the bar high for the rest of the auto parts stores here in Ellensburg! I have started my first major car project with those great employees of AutoZone and I am happy to say that I was finally able to get my vehicle back on the road again. Simply because of the extraordinary compassion of the employees and staff that work there. The prices are by far the lowest out of the major auto parts stores in Ellensburg. But it was the customer service that kept me coming back. Thank you guys and girl's.
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October 2023 by Christopher Coves
Bought new ignition coils and came in to get the check engine light codes read. Jess and Zo were friendly and gave awesome customer service, helped me with my problems and got me going. I’ll be back when I need more parts. Hopefully not too soon though haha
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September 2023 by John Uk
This auto zone sale manager Bradley Ashilock is wonderful and very good helping people. Please go to this location if you're looking for anything related the auto park. Our Ram 2006 key betery gone when we was gas station and he came to help ask our key betery. May God bless you.
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August 2023 by Judy Phelps
The staff went above and beyond helping me solve my problem! Excellent customer service with a smile!
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August 2023 by Chad Iacolucci
We had trailer bearing failure. The staff a manager looking man and a lady worker both made our bad day worse. We have an account at autozone. My mechanic has an account with autozone. The manager looking guy refused to allow either of us to use our account because we were " not from around here".This was the worst parts store I have ever encountered. I'm 50. We had to pay cash for everything. $75 new bearing failed before we made the 300 mile journey home. The incompetent staff was the reason for the bad review.1 of those stars is on me. I should have dragged my trailer anywhere else. Napa was across the street.Payed cash for parts, tools etc. Mostly because I didn't trust handing over my card to the shady guy behind the counter that was clearly inconvenienced by our existence.
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August 2023 by Robert Snell
Arlin really went out of his way to help me and did so with a really positive and pleasant attitude. I didn’t expect such great service.
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July 2023 by Idaho Van Hemel
There are some VERY knowledgeable, but the ONE time I needed a knowledgeable person, I got Miss Whatsacar, but, Hey, that's the way it goes sometimes. I recommend this place
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July 2023 by Cole Pruden
Duralast tools aren't horrible, but pretty close to it. With that being said! The hiring staff is fair, meaning the least knowledgeable person working on the floor still has a decent understanding of automotive tech. If you need assistance with your vehicle, or you just need some fluids so you can do your maintenance on your vehicle, AutoZone is where you want to go! As they have a fair stackable rewards system for funds where as O'Reilly's will only send coupons once in a blue moon. Just don't buy anything Duralast! Go to O'Reilly's or Napa. Cheers to the kind Ellensburg AutoZone staff!
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May 2023 by Becky Davis
Great service by John. Knows his stuff and very friendly
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April 2023 by Heather Osborn
If we could give 1,000 stars we would. These guys went above and beyond when we were almost stranded trying to come home to Puyallup.
