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December 2023 by Tania Kenner
We drove from Cle Elum specifically for a product we could only get here (Mushers Secret). No other local stores carried anything like it. We had a very important dog event taking place nearby and were facing icy crusty snow that could really hurt the dogs' paws. Finding this product here meant we could offer some protection. Very nice staff.
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October 2023 by Andrea Knight
Very nice, local pet store! Staff was very helpful with suggestions for my new puppy's chewing. For a small shop, they have plenty of options! Awesome, smiling staff, clean store, and a great place to support local business!
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September 2023 by MontyBakes
I have been frequenting the Ellensburg Pet Center for 20+ years and would give them more than 5 stars if I could. The best place ran by the best people. Professional, caring customer service and pets that are given the highest level of care. So much more than you could ever expect from a small town shop, and truly a centerpiece of the community.Picture of my wonderful girl who was a fostered rescue through the shop ❤
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September 2023 by Beezy Bee
I just moved to town for school and was so excited to hear that Ellensburg had a family owned pet store. While enjoying an event put on by my college I was excited to see Ellensburg Pet Center was participating, I love to see communities coming together to support EVERYONE! I was a lucky winner for a Betta fish today and man was that a lot of fun, the gentleman running their booth was so friendly and engaged with each individual that stopped by. I was so excited for my new fish I couldn’t wait to get to the pet store!! Immediately upon walking in the environment was so inviting and I was greeted by several kind ladies. The selection of tanks and supplies was absolutely superb. The staff walked me through all fish care, recommendations and requirements and gave me lots of tips and tricks on how I can provide the best environment for my new fish friend. I also really enjoyed the fact they had a care sheet for me take home just in case I needed to reference at a later time. I ended up purchasing a 10 gallon kit with all the works, plants, houses, decor and a cute little floating log. If you are looking for new fish friends, furry friends or even reptiles this is the place to go!! You will receive outstanding customer service and the staff will take the time to walk you through all care and answer any questions you may have. And the best part is they did all this without making me feel like I was waisting their time, or asking silly questions. Great pet store and great staff!!!!!!
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September 2023 by Katieann Cook
I feel like this is so unnecessary to have to say, I can't believe people who have ran a petstore for God knows how long in this ramshackle town still don't know how to properly take care of FISH. One of the most abused animals in the pet trade and they are willingly subjecting who knows how many fish to horrible care by just giving them out for free for some downtown event. If they truly gave even the tiniest sliver of a damn about their animals this would not have even been an idea that crossed their minds let alone actually be something they regularly do yearly. So sad to see happening in MY town and so sad to see so many people blindly participating.Very disappointed with the quality of everything that comes out of this store. I use to purchase frozen rodents from this establishment for my snakes but every time I fed them anything from this store they would regurgitate them. The rodent care is NOT up to the standards it should be for pet consumption. My animals refused food multiple times when it had to do with this store, my ball python specifically lost multiple pounds from the stress of regurgitation and refusing food in general. Live feeding is unsafe and was never an option for my pets so I was forced to take my business elsewhere 45 minutes outside of town. After living in town for the last 2 going on 3 years I have not seen much if any improvement to the treatment of the rest of the animals, it always hurt my heart when I would go in there for cat litter to see how depressed the reptiles clearly were. No reptiles should be subjected to inaccurate heating and humidity. It was honestly always surprising to see that their lizards didn't have metabolic bone disease. I think the only saving grace for these animals was them either dying young before it could set in or they sold quickly enough that they could hopefully recover outside of these individuals poor and inexcusable care.Take your business elsewhere save your money and your own animals health. If I could leave zero stars, it would be greatly EARNED by these individuals.
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September 2023 by Junior
Embarrassing that the owners and management have to rely on their own family to feed their business 5 star reviews on Google, rather than obtain such reviews from actual customers, visitors and people who don’t have a personal affiliation with the shop. It has been a shame to watch this business come downhill in the way it has. I will not go more in depth, for everything else has already been said in previous reviews. But, in summation, to echo those other *legitimate* reviews, please consider taking your business somewhere where animals and employees are cared for alike, employees are educated, and management is wholly willing to educate, listen, and change.
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September 2023 by GMc B
Where do I start… With this being the nearly only place in Ellensburg to get fish it is unfortunate that care seems aloof and their staff are often dismissive or disinterested. Nearly every fish (except for one), that I have gotten from here has died far too soon to be acceptable. I have had tropical fish and aquarium setups for more than 10 years and have never had fish die so quickly. I have purchased the same species of fish from other pet stores that have lived over 2 years. The same species being purchased here and multiple dying within 48 hours to a week is devastating. Many other businesses guarantee their fish from 2 weeks to 30 days with receipt and water sample. A window of 48 hours is so unfortunate especially given the amount of fish that I have seen sitting dead in their tanks. A good handful of the workers seem unenthused to be there and handle the critters (especially fish) with such a lack of compassion. This most recent time getting fish from here the fish died within the 48 hours and a replacement fish was issued but the lack of care during this replacement was disappointing to say the least. While waiting for the water sample to be tested I noticed multiple fish and other aquatic animals who had died and were still sitting in the tanks here. When the water sample we brought in was finally approved the person working was looking for the same fish to replace our deceased fish and when we selected one of the fish we were told “that ones face is all deformed” and told “it probably has health issues so I wouldn’t get that one”. Then the fish was put in the bag and shaken about while getting the rubber bands on and there was barely any air in the bag. Supporting small businesses is essential and I wish this could be on my list of businesses to support but not with the lack of care for the critters, the disinterest and disregard of the staff, and the amount of fish that have died from here with tests being well within the healthy range from my tank.
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September 2023 by Carson Defa
This place is amazing! Been going here for as long as I have lived here. An Iv know the owners for just as long. They are amazing and truly wonderful and kind and caring people. I highly recommend people go to their shop. There family owned and just down to earth and honest people.
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September 2023 by Astran
Where to even begin? Management treats their staff like hot garbage. Staff don't know how to improve because management refuses to provide any reason for chewing them out. They could care less about their animals. There have been multiple occurrences of animals dying in their cages or they get sick and management couldn't care less and management even goes so far as to blame their own staff who only have so many supplies to work with to care for these animals. They put the weight of these animal's deaths on the shoulders of the staff.They also don't have the appropriate enclosures for their tarantulas, they don't have nearly enough substrate to burrow and if they're arboreal they are in the wrong kind of enclosure for climbing. It should also be noted that management doesn't take ANY advice on how to properly care for these animals and management will be combative towards criticism to improve the care of these animals. Petsense is no better, but for a local pet store I expect better. The African Grey Buddy is obviously stressed with how many feathers are gone and how small the cage is for them despite all the denial and insistence that theyre fine. This place is absolutely abhorrent and I highly advise you to take your money elsewhere. Get your pets from a more reputable establishment. Do NOT support the Ellensburg Pet Center because of how they abuse their staff and neglect the animals they sell by not providing adequate space and supplies for the staff to care for them. Run FAR away if you're thinking of seeking employment with them. You'll be working a full time position marked as part time just because they don't want to give you the benefits you deserve.
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September 2023 by Hallowayfrost
I write this after learning this awful establishment is going to kill thousands of fish by handing them out in this plastic bags to anyone that asks for one. I’m not gonna lie there needs to be some serious changes made to the store it business model if it shouldn’t just be closed down. When I came in I was looking for a turtle for my son for his birthday. The moment we saw them it was clear that the animal had been being forced to share a tank even though proper husbandry calls for the them to be separate so that the humidity won’t make them sickly. I’m no expert on birds however it was clear that the shoe box they called an enclosure was covered in p*** and was far too small for 1 bird let alone the 8 they shoved in the poor prison . THIS IS NOT HUMANE!!! I wanted to blame the workers however after voicing my concern they told me of there personal concerns, I think it is appalling how clear it is that those responsible and making profit off the lives of these animals care so little for their safety or for the customers who are simply looking to find a pet that is healthy not depressed and has come from a good location. Instead I felt like I was simply paying an exuberant amount for a rescue. My sons turtle died 2 days ago after its eyes swole shut went blind and starved to death. Thank you Daria and randy please explain to my 8 year old why his turtles eyes bled so much and why it’s gone forever….. this first time mother has no idea how.
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September 2023 by Tiffany Ochoa
I honestly would give them 0 stars if I could, they literally mistreat the animals so badly. They claim to be a great pet store but they only care about upping prices and making money. The poor animals get mistreated and they don't care what happens to them, makes me sad seeing all those animals being mistreated those poor babies need better care!! They are literally no better than how a circus treats animals.
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September 2023 by Fennelle M.
I have patronized the Ellensburg Pet Store as long as I have lived in Ellensburg, and would highly recommend them to anyone looking to buy everything pet, from food to supplies, to animals from kitten to fish! They provide individualized help, and if a store employee cannot answer a question or put in a special order for you, the owners can and will! Love this store :)
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July 2023 by Raven DiMaggio
Sad to see so many of the animals in unapropriate enclosures. You can see the animals are affected by it. Seen more animals than I would like die at this place. It's been years, but the husbandry seems to never get better
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June 2023 by Lauren Pratt
Amazing staff, brought our summer camp in and they showed them the animals and educated the children about them. The kids loved it! Was a wonderful time
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June 2023 by Garner Gallant
I just bought my baby blue iguana from them yesterday and it was amazing there staff is so kind and I love buddy the parrot
