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January 2024 by Alisha Walsh
So grateful to have a locally owned/operated mechanic. Jessica even put up with my poopy husband! Great service, incredible communication every step of the way. Price was absolutely fair for all the work that was needed. Will go back!! Thank you for taking care of my rig.
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July 2023 by Whitney Fredette
I trust Mike, Jessica, and their crew with all of my automobile needs. They are fantastic, get you in quick, and are super reliable. Highly recommend.
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June 2023 by Gregory Gonzalez
My family and I are very grateful to KMS for the fast, fair and excellent work they did to get us back on the road. In an emergency breakdown on a roadtrip they were able to get us in and out within a few hours, so thankful we found them!
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May 2023 by Mae M.
understand people have lives outside of work. i know life gets busy, things happen, and i don't expect my car to always be your top priority while you are dealing with the things life throws at you. but i think it's fair to expect that my calls are returned when you say you will return them, especially when i am left completely in the dark about what's going on. like if you can't figure out what's going on with the car just say that, i even explained that this car has had issues before that others weren't able to identify. but instead i pay money to have you guys fix it almost a month later after barely returning my calls, and then after i get the car back within another month the issue is worse than before. like???? what???? i just feel bad for the poor receptionist because the owners obviously just make her deal with their complete lack of communication. like they don't even tell HER what's going on. and then i call them back after i am having issues again and the owner is giving me an attitude because i went to napa to make sure my car was safe to drive 30 minutes back home? make it make sense. maybe stick to truck rentals.
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April 2023 by Don K.
The reason this is not a one-star review is the mechanic succeeded in fixing my car.However, here is one very good reason to think twice before using this shop: Their highly irregular billing practices. And I am being generous by using the word "irregular."This shop's policy is to charge a $130 diagnostic fee, which is perfectly fine and normal. Upon arrival, I spoke with the office manager (the mechanic's wife) and provided her with a written description of the vehicle's recent repair history, including other issues that the car was currently experiencing. Once she saw that information she said it would be necessary to *double* the diagnostic fee given how lengthy and complicated the diagnostic was *probably* going to be. Probably going to be?How about this for a novel idea: Bill me for the standard one-hour diagnostic, and, if it turns out that is not enough time, bill me for the next hour, and so on.The situation speaks for itself. Hold on to your wallet if you walk into this place.Hands down, the most deceptive business transaction that I have experienced in Ellensburg during decades of doing business here.
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February 2023 by Bridget Mercado
Excellent service!!! I would give this ma and pa business 10 stars if I could. My husband and I were driving from Seattle cross country to Louisiana. Our 2013 Acura RDX was having issues with spark and coils miss firing. We also got an oil change to be safe since we were at 20% life. Yes always tune up before hitting the road. But grateful we found this place. Great front desk service as well. Thank you for everything. We greatly appreciate it. God Bless America!!;Services: Oil change
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February 2023 by pallettagger
AmazingFinally a auto repair company that is dedicated at doing a good job, most just talk the talk, Karrakers walks the walk. Amazingly good companies are far and few between.Had my motorhome at 4 different repair shops even a Chevrolet dealership (what a joke they were). None could figure out what the problem was. In comes superman Mike and not only diagnosed the problem and fixed that but noticed potential future problems and repaired them with my approval and thanks. Many others would have just left them with future problems coming my way.If there was a rating between 1 and 10 Karrakers is a 20.Jessica kept me posted on what was found along the way and is very supportive and dedicated to keeping you updated.I can't say enough Amazing things about Karrakers.Thank you, thank you for doing what you do.Amazing company and Amazing people.Gerard A.Services: Engine repair
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January 2023 by Google user
Excellent service!!! I would give this ma and pa business 10 stars if I could. My husband and I were driving from Seattle cross country to Louisiana. Our 2013 Acura RDX was having issues with spark and coils miss firing. We also got an oil change to be safe since we were at 20% life. Yes always tune up before hitting the road. But grateful we found this place. Great front desk service as well. Thank you for everything. We greatly appreciate it. God Bless America!!;
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January 2023 by Daniel Kim
Excellent customer service provided by a hard working team and highly flexible with scheduling while working on an elusive problem.Highly recommended.
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June 2022 by Molly Mickelson
Was stranded here in ellensburg and we were helped quickly and well hosted for our stay! We only were here for a couple hours since they took us as an emergency call but we are so grateful to have ended up here ! Jessica was awesome and I highly recommend coming here with any troubles you may haveService: Battery
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June 2022 by Mark P.
Daughter in law's car still not fixed after the have had it over a year now with no resolution in sight. Non responsive, will be sending authorities there soon.
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June 2022 by Ori L.
Our family of 4 + 2 dogs were on our way from Portland to Leavenworth and our engine failed on the highway 15 miles outside Ellensburg about 4pm on a weekday. We called multiple mechanics who couldn't see us for days or weeks for emergency service, until KMS. I spoke with Jessica who said they were staying a little later at the shop and if we could get it there, they could take a look. Tow truck didn't come until after 9pm, so we met Jessica in the morning. Mike quickly did diagnostics and found the engine failure was a known issue with the model of the car. Jessica confirmed with the local dealership it would be covered under warranty and she helped me talk with roadside assistance to make sure towing would be reimbursed. She contacted a tow company for me, tried to help find us a rental to get back home (unfortunately, no rental cars available anywhere and we eventually had family come get us). She made our bad situation so much easier to deal with and I am forever grateful for this shop. I can't imagine what situation we would have been in without them!
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March 2022 by Emily Marshall
Had a great experience with Karraker Mechanical! They took the time, and effort to make repairs and were held to a high standard! Jessica was professional, friendly and helpful explaining the process and Mike handled all the repairs quickly and it turned out great! I will be recommending all their services!Service: General repairs & maintenance
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December 2021 by Britt Madsen
Our car's alternator began having trouble outside town and we had trouble finding a garage who could see us. Finally I found KMS and I'm so relieved that we did. Jessica made everything SO easy and they diagnosed and fixed our car incredibly quickly. I would recommend them to anyone, especially anyone having emergency car issues. They are professional, organized and fast.Services: Check engine light diagnostic
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October 2021 by Jed Kivi
I was mid trip and I had a critical problem with my RV. I ended up having to get towed and my tow truck driver recommended KMS, and I'm sure glad that he did. The morning after I was dropped off at the KMS location I was informed that they were super backed up and that they would not be able to work on my rig for some time. I called around and the other local operation was in the same situation, so I left my vehicle with them. The estimate at that time was that they'd be able to diagnose my stuff in a couple weeks. I was given an estimate of the work perhaps 2-3 days after the time they gave. A couple of days after that I got the notice that my RV was ready to go, I went and picked it up the following workday. Totally happy with everything. Would certainly recommend them to anyone. If I was in the same situation with my knowledge now, I'd do exactly the same thing .. except maybe call the tow truck earlier.Service: General repairs & maintenance
