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July 2025 by Gina Blankenheim
I wish I could give spectrum a negative sign on how they handle their customers. I wanted my internet bill reduced since I am a long time customer and some guy ( NIck ) with spectrum said to get a promotion I could get two new phone lines with them and it would discount my internet to 30$ a month. So I get the lines everything seemed right for a couple months and then boom my bill went back up to 70$. I call numerous of times to fix the issue but some how my bill never changed. Finally I spoke to a supervisor (Brad) located in Washington state. Told me I didn’t get the correct phone lines to get this specific promotion and there is nothing they can do . Even though I have receipts of the order and it was not my fault. All they can do is coach the douche bag who set me up with the terrible two new phone lines, mind you I had to cancel my US cellular bill to sign up with spectrum. Mind you my internet is always slow. I am very disappointed in the services they offer and they are always changing the bill . I will be looking for new internet services and will be letting everyone know how they treat long term customers who pay their bill on time and in full. 0/100 .
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June 2025 by Kevin Meske
Been waiting over 2 weeks now for them to finish installation of my internet service. I would highly encourage internet users to consider other options such as lightcurve if you are in the Eburg area.
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May 2025 by Kevin Dwight
Customer service in the Ellensburg store is excellent. Helpful and kind.
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May 2025 by Mike Lawson
Trash connection paying over $110 a month to consistently lagg. Better off connecting to business next to us for free better connection
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April 2025 by Julian Tacardon
Very quick and helpful staff
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January 2025 by Moira Turner
Expensive service for such standard internet is absolutely whack. If they can have introductory rates for new customers why not give those to old loyal customers?
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July 2024 by Lael Harris
The Internet is horrible it's constantly going out and if you cancel after the billing cycle starts you have to pay an entire month even if it's by one day you have to pay for the whole month.
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April 2024 by Maggie McLouth
We had to make some account changes after my father’s death. Elijah was incredibly helpful, kind, and friendly. Thanks for making the process of paperwork and accounts a little easier for me and my family.
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February 2024 by GORDON Teske
If they could speak English.The worse ?
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February 2024 by Sean Tanner
spectrum has a really great staff!Thanks
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February 2024 by Serena Wheeler
Employees are extremely nice and helpful. Service is usually good. Prices are outrageous.
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February 2024 by Vasanthi Nataraja
Excellent service provided by the manager and the staff. “I was completely impressed with their professionalism and customer service.”I had an amazing experience with this company. The customer service was outstanding.I was so pleased with the service I received from them. They went above and beyond to help me to solve the issue. Thank you. ??
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February 2024 by V N
Excellent service provided by the manager and the staff. “I was completely impressed with their professionalism and customer service.”I had an amazing experience with this company. The customer service was outstanding.I was so pleased with the service I received from them. They went above and beyond to help me to solve the issue. Thank you. ??
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December 2023 by Haley Buck
Not even one star, save yourself a trip from this store and find yourself a different provider. Soo much hassle for SUCH mediocre service. Be weary of what you sign up for as they upsell and finesse you into package deals that would later cost double what you expected!! I believe it was the store manager or owner but CLEARLY has no idea how to interact/ communicate appropriately with customers. 0/10 interaction with her. Again, save yourself a trip like I wish someone did for me.
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December 2023 by Taji H
Close an account and they continue to bill you..evem after you call and rectify. more bills keep coming
