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September 2023 by Craig Aurelio
Seamless rental, in an out no problem, and drop off was smooth, great business there!!
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August 2023 by John Hedy
Karen and her husband were awesome to work with! Very pleasant and accommodating. Would highly recommend this u-haul location.
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February 2023 by Brooke Ledgard
I called and Karen answered. I was just looking for an inquiry and had some questions and Karen was the most patient, sweetest, helpful person I have ever talked to. I wish I could give this woman a raise!!!
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September 2022 by Bri Tikhovskyy
So let me paint a picture for you, my sister and I are experiencing every single thing that could possibly go wrong when moving. We stopped here because we needed to rent a uhaul and unfortunately they didn’t have what we needed but Karen and Denis were so kind to both of us that they really made a positive impression. Karen worked with us to help us find somewhere that had what we needed and was close and even gave recommendations for places to stop down the road in case we needed to. Their hospitality and customer service is completely unrivaled and I would absolutely recommend renting a storage unit or truck/trailer with them.
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September 2022 by Kierstynn Fallon
Karen and Dennis are the NICEST people I've met in a while. I'm in the process of traveling across the country and had to get a trailer pretty last minute. They immediately helped me with figuring out what equipment I needed to get in order to tow, along with what wiring I would need. They made a stressful experience incredibly positive and I'm so glad I stumbled upon this specific location. Thank you so much for the help and the wonderful conversation!
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September 2022 by Brianna T.
So let me paint a picture for you, my sister and I are experiencing every single thing that could possibly go wrong when moving. We stopped here because we needed to rent a uhaul and unfortunately they didn't have what we needed but Karen and Denis were so kind to both of us that they really made a positive impression. Karen worked with us to help us find somewhere that had what we needed and was close and even gave recommendations for places to stop down the road in case we needed to. Their hospitality and customer service is completely unrivaled and I would absolutely recommend renting a storage unit or truck/trailer with them.
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September 2022 by Dana Whitmore
Don't try to reserve a truck here - there's nothing available. They waited until the day before the weekend to tell me the closest truck was an hour and a half away in Wenatchee, adding $90 to my original reservation and making it so I literally could not contact any other moving companies for a quote.
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June 2021 by Eileen Mccarty
Can I give zero stars somehow? They canceled my family's moving truck reservation with less than 24 hours notice. Apparently deciding to be closed on a Saturday, a day they are usually open.
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June 2021 by Annika Hald
Reserved a truck about a week in advance. 4 days before we need it to move we get a call saying that they don't have what we reserved and we'd have to drive either to Wenatchee or Cashmere to pick up a truck that we reserved to pick up in Ellensburg. The while point of reserving a truck is to make sure that they have what we need in the town we need it. Beyond unimpressed.
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April 2021 by Cr Mo
U-Haul is a fraudulent company and should be avoided at all costs. They never honor their reservations and do not inform you until the day before scheduled pickup that they have no truck I reserved it A MONTH AGO. Disgusting company, thanks for nothing, zero stars, hope ya go out of business.
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August 2020 by Brad Johnson
Had to book a moving truck at the last minute and so I just showed up at the U-haul office to see what it had available. Jason was super helpful and had us in a truck and on our way in less than 10 minutes. Thanks!
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August 2020 by Genesis Ballard
My boyfriend and myself reserved a uhaul to be picked up at this location on the 31st of July. My boyfriend later called to switch the pickup date to the 30th so we’d have more time to load up our stuff. On the 30th when we went to pick up our uhaul, they told us that they didn’t have a uhaul for us. We asked them why and they said that they cancelled it because we didn’t come to pick it up. I was very confused at this point, and then they told me that the reservation was for it to be picked up on the 29th in kittitas. So at some point, on their end, their was a confusion with the uhaul. However, they refused to do anything about it and my boyfriend and myself had to stressfully figure out some other way to get a uhaul. Bad service and very unfriendly staff.
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June 2020 by Blake M
Truck was clean and fueled and ready for my arrival. However upon returning the truck I found that my personal vehicle was locked behind a gate with no way to access it. Extensive time on the phone and I was told I can be reimbursed $15 for a cab and to come back in the morning. It should be a priority to make customers aware that if they return the vehicle after hours they may not be able to access their own vehicle until the next morning.
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November 2019 by Christopher Clark
Very nice and clean trucks! Staff was friendly and helpful as well. Thank you
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June 2019 by Jordan F.
Made a reservation on Monday through U-haul's website to pick up a truck on Saturday morning. I received confirmation that my reservation had been made. Then I got a email and text on Thursday saying that my reservation had been edited because the equipment I reserved wasn't available. This same issue happened to a friend just last month. If my order can be changed because the business can't follow through, it shouldn't be called a reservation. The option to pick up the truck at the date and time I requested never should have been made available if I can receive an email saying "the equipment you reserved is in high demand for your requested date" as a way to excuse failure for following through. In all fairness, maybe this issue is more to do with U-Haul on a corporate level than on the local. However, it has to be noted to making a reservation in Ellensburg likely requires going into the store and communicating directly with a representative to see if the equipment will actually be provided at the agreed time. I will have to drive an hour out of town and back in order to pick up the truck that was promised to me in Ellensburg.
