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August 2023 by Devin Marshall
Best bank in Ellensburg. They are friendly and act like a small town bank with a big bank name behind them.
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March 2022 by Alexandra H.
Banker came off as rude and then reported me to my employer saying that I had loud music ( which I didn't ) while driving my clients around and made up accusations that weren't true.
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October 2021 by Laura A.
After almost 6 months of working with our Lender on a New construction loan, on the tail end of wrapping everything up, we were suddenly ghosted. I've literally never been more disappointed in the hours I lost putting forth effort into a business transaction that just ended. No explanation, no call back, no nothing. Worst service ever.
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September 2021 by Christian Naegele
The teller, manager, and banker earned a solid 4.5, for resolving customer concerns and/or pending issues within a reasonable time frame. Something I rarely encountered at BofA.
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February 2021 by Ron Swedberg
Very customer oriented, and they will go out of their way to give superior customer service!
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February 2021 by Robert Hickey
No complaints after 20 years of service here.
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August 2020 by Shaul Wray
Amazing!!
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July 2019 by Taylor Scott
Posting this review on the way out from closing my account with this embarrassment of an establishment. Had issues with a previous account with another bank that I was in the middle of taking care of. Without notice, my card was locked and my account set to close and I was told I would receive a check in the mail with my balance. I was left without access to money for gas, food, or even to clear my account with the other bank! Staff was standoffish, blaming "back offices" and unrelated employees for its failure to notify me the was a problem at all, much less that my account with THEM was being closed due to problems with a DIFFERENT bank. I was given no options, no recourse for keeping my account. Just told that the was nothing they could do and sent here on my way. Opening an account here was a mistake, I would advise that if you like a forthcoming bank with open communication and clear policies that you look elsewhere.
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July 2018 by Leslie V
Had to make a deposit by 5 pm. GPS said we would be there at 5:02. I called and asked if they would allow me to make the deposit, they said if I make it by 5:02. I got there at 5:01. Brad let me in and did my deposit. He was so nice and helpful. I am super grateful! Thank you Brad!
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February 2018 by THOMAS LIBENOW
great place to go, a great environment.
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August 2017 by Jake Flowers
I have never had to wait more than 5 minutes. And yet, I never feel rushed. The people are very friendly and helpful. They are always good about answering questions.
