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December 2023 by Patrick Law
3 ➕ years terrible service and every month my bill amount was different and they could not keep it at the amount I sign up for,611 wad bad
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September 2023 by Jeffrey G.
All they do is sell phones. If you are having phone issues don't even bother they will create some excuses not to touch your phone. And if you are looking for phone accessories sorry but they are sold out. So you think they are super busy but they are not just to busy doing nothing to stock parts.
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September 2023 by Elizabeth Jenks
Every time we come to the ellensburg store the door is locked today there is a hand made sign that days back in ten minutes am discouraged with this store
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May 2023 by Tammy Mitchell
All was good until I got home and realized most of my contacts, all my catering contracts, all my passwords, and all of my emails were not transferred to my new fone and I. Calling back she said she erased my fone and said "I'm sorry" no one is able to retrieve any of it. And all my recipes r gone!!!!!!
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May 2022 by Anne Berry
I would like to commend the staff at our Ellensburg Wa US Cellular Store. The manager Caleb is a fount of wisdom and communicates in a very patient and friendly manner. Yaire and Adan were likewise friendly and informative. We have been customer's 20 plus years and recommend US Cell constantly. But with the excellent customer service here locally our referrals won't need any convincing!Sincerely, Mark and Anne Berry
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April 2022 by Robert Hansen
I've been a customer for 8 years. I use the prepay plan. It's cheap enough and the coverage is decent. Customer service is very good.The 4 stars is because there are places that drop calls or texts aren't sent until you get into range. I'm happy with US Cellular.
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January 2022 by Tammy Wanless
Emma did an awesome job setting me up with a new phone I could afford. I broke mine and was worried about the price of a new one. She is very professional and knows what she is doing. First time in a long time I have been happy with the service here. Way to go Emma keep up the good work.
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January 2022 by Susan Arneson
I give this store 0 stars. Got a new phone this summer and when I went in to have them help me transfer data from my old phone to the new phone, they just said they couldn't do this. They made no effort to help at all. Just told me to do this on my own. Too bad because this new phone was very expensive! Don't buy from these guys if you need help.
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July 2021 by Kenneth Clubine
Store rep. that was porting number put my messaging in to limbo so ATT can not go any farther... NOTE... Never have I ever had to pay a split payment... at any Cellular store... Take it out on the person not there personal effects.. I missed multiple calls from my lawyer....
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December 2020 by Tonya Chandler
The lady that was helping my son had a attitude and wasn't friendly at all. Also bought a phone and was not setup to the network and we had to do it ourselves.
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October 2020 by Brian Wright
Stopped by to get a tablet SIM after talking to US Cellular customer service to switch from AT&T but the only LTE service I received from the store in Ellensburg was LESS THAN EXPECTED.
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February 2020 by Jayme Clark
Very impressed with the customer service I have received lately. Nelvy is outstanding!
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December 2019 by Maxx Boese
My mom and I just got phones from Kendrick and nelvy! They were the nicest people and helped us out a lot! If you want the best service, buy a phone from them!
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September 2019 by Junior
DROP YOUR PHONE SERVICE AND SWITCH TO EBURG US CELLULAR. I had a horrendously irkin situation and walked in here and was met by a cell phone GOD. Darek is the MAN. go in and find him. He will fix you up right. He's the GUY. I wish I could rate 10/5. Unreal service.
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August 2019 by sam kavanaugh
Darek might just be the GOAT...lolz
