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November 2023 by Dan Bannister
They were great got my vehicle in and preformed a check to let me know what need to be done when it was going to take another day for parts to finish they provided a loaner car so I could get around great place and StaffServices: Steering & suspension repair
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November 2023 by Paul Arnold
I was extremely impressed with this shop and their staff. Very friendly, knowledgeable and the communication was great. They had my problems diagnosed immediately and a plan set in place to execute the repairs. My truck is back on the road and better than ever!Services: Auto engine diagnostic
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August 2023 by Brad Redmond
Had a problem with the truck. Wow!! They took care of it super fast and back on the road. Highly recommended.
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March 2023 by Nathan Wright
My daughter took my Subaru to visit my parents in Ellensburg. The valve cover gasket started hemorrhaging oil and Derek got it fixed right away at a fair price. Highly recommend!Service: Engine repair
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February 2023 by Brad Levine
Always a pleasant experience. Was offered a loaner overnight, in which was a blessing for me personally. Would not have been able to make the repair in a timely fashion without it. Thank you. I consider your technician, Derek becoming a freind. Although would rather run into him at my morning coffee at Perkins' than having my truck in the shop anymore. Thank you for the car wash, & air freshener too. Things like that go a long way in keeping me a satisfied customer. Brad Levine.Service: Electrical repair
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February 2023 by Christopher Butler
They determined that i had a faulty alternator, and that i needed front lower control arms and struts replaced on my 15 year old Honda. They let me know when they could do it and did it in the time they said it would take and the price was fair. Very satisfied.Services: Steering & suspension replacement
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February 2023 by Cari M. Robinson
Very thorough communication. Excellent service. Only did the work I approved.Well run and friendly office.Services: Steering & suspension repair
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October 2022 by Brooke Hannah
We were traveling back home (pulling our trailer) to Vancouver BC from vacationing when we had issues with our truck. I called Wise from the road and Matt was so kind to see us on a Friday at 3pm and when he was short handed! He gave us diagnostics, oil and good advise that helped us get safely to our destination, and eventually to home.We really appreciate Matt going this extra mile for us, his very fair pricing and amazing service.Thank you Matt!Brooke and BrettService: General repairs & maintenance
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September 2022 by Taylor Liddane
I was road tripping in my RV. I needed help with air in my tires. Customer service was great! Very fast and helpful. I would come here if in the area againService: Auto maintenance
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August 2022 by Anthony Bolante
I cannot express my appreciation for the level of professionalism and high quality mechanical care Matt Wise and especially his lead mechanic Derek Knaus for doing an rebuilt 2.5L engine swap out in my 2005 Subaru Outback wagon after I broke down near Thorp, WA between Seattle and Moses Lake two weeks ago. I had AAA tow me directly to Wise Automotive because I knew their reputation from friends in the area who had Wise fix their cars. I am grateful that I left my stranded car in their capable hands because they did an amazing job sourcing replacement engine, replacing a water pump, replacing a timing belt, and unrelated mechanical things that need to get fixed since my car was already in the shop like replacing a hydraulic fluid reservoir that was seeping and recharging my air conditioning freon. And because I live in Seattle, a friend of mine and I are both pilots and last Saturday when the shop was closed we flew out to the Ellensburg Airport where owner Matt Wise even pick me up to get my car I wanna close shop there so I can drive back to Seattle that afternoon. thanks a ton again WiseAutomotive! I wish we had your kind of customer service here in metropolitan Seattle! ?5x?
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August 2022 by D Pingree
Matt and Curtis were great. My wife and I were traveling from out of state in her 2015 Chevy Trax and it started leaking oil from the valve cover. Even though they were very busy Matt managed to fit me in the same day and loaned me a car while the repair was being completed. The job was completed by Curtis very fast and professionally.Thanks agian,Dan.
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August 2022 by Missing Animal Response Network
We broke down with transmission problems on a weekend. We called Wise on Monday and they were able to squeeze us in. They diagnosed a tricky problem and saved us money! They were also gracious enough to drive us clear across town when we were stuck without transportation (DON'T try and use Lyft or Uber in Ellensburg!!) and when taxis were all too busy! Great work and ethics!!
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July 2022 by Sasha Trowbridge
Matt Wise was extremely helpful when my car was having sensor issues. I called, and they were able to fit me in on a moment's notice during my travels, run a diagnostic test to determine root cause and provided recommendations. I would HIGHLY recommend them for any services needed. Thank you Matt and team, you were lifesavers.Thank you,SashaService: Vehicle Inspection
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July 2022 by Clayton Brubaker
I took my vehicle in for an oil change and brake replacement. Turns out the brakes didn’t need replaced yet. Their honesty saved me money!Service: Oil change
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July 2022 by Linda Lacy
I came over pass on my way to Salt Lake and my car broke down. Even though Cliff was extremely busy he got the part, installed it and I was on my way the next morning. Can't say enough good about this shop!
