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September 2023 by Tim M.
For background: I bank with another credit union but all of their branches are cashless so I do t bother with the following request. I came to this branch because and asked if they could make change (I wanted to get some 1's and 5's and a roll of quarters). It's a bit ridiculous to me to turn down such a simple request. Cash is cash. If it's legit and I got it from your atm you should be happy to do business with me because every positive interaction is a potential customer. Well I won't bother again. Sorry to inconvenience your policies. The only thing saving this from being 1 star is the teller. I won't fault her, she was kind and offered up a suggestion as to where I could go to get change, she was very nice and apologized for the policy that she had to enforce. This review is not for her, she was excellent. However, In a society that is veering farther away from having cash at the ready, turning down these types of interactions, (I used to be a teller once upon a time ) reduces job security, drives away potential customers, and leaves a potential for this position will become more and more scarce. (Like other banks and grocery cashiers etc.)
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May 2023 by Tericka Stenek
Wow! We got a HELOC from 1st Security in Elma in less than 30 days. Elisa and her amazing team were very supportive and encouraging. The HELOC is an excellent source we will use for many years to come.
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March 2023 by Kathleen Cole
What an amazing experience we had setting up our new accounts with 1st Security Bank in Elma. Several employees were very friendly when greeting us and Elisa Pilemalm, the Branch Manager , was very knowledgeable in explaining all our options and helping us which services we chose. We highly recommend this bank!
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March 2023 by Elizabeth Quintero
Elisa Pilemalm AVP Branch Manager is a 5 star employee to the community and the bank. Angelina was a great teller.
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December 2022 by Ashley Sample
The girls @ Elma First security are not only very professional, but a joy to work with, your always greeted with a smile and they always go above and beyond to get to help with any task that is ever needed!
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November 2022 by Jacob Garcia
My experience at 1st Security Bank was great! All of the staff members are professional and friendly. I highly recommend doing business here.
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September 2022 by Irina Nazar
Hannah is absolutely AMAZING! such a great help and fun person! Go see Hannah!
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July 2022 by Shannon Hilliker
Staff was friendly, very helpful and informative. Opened my account right after I walked in.
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July 2022 by Syfer Uchiha
Amazing customer service, very helpful
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May 2022 by Sarah Warner
I love this bank. I love how they remember my name and are always very helpful.
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April 2022 by Art & Memories Photo - Grays Harbor
Elisa & her staff are very friendly & Helpful. Highly recommend!
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April 2022 by Art u0026 Memories Photo - Grays Harbor
Elisa \\u0026 her staff are very friendly \\u0026 Helpful. Highly recommend!
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April 2022 by Shelbi Kennedy
Visited the Elma branch last week and had the pleasure of Hannah’s customer service. My mom had been giving her acct number, but Hannah wasn't able to find it, all bcuz the new acct my mom was in changed her number. Hannah was so polite and apologized sincerely for the inconvenience, that honestly never took place. You can tell she enjoys her job and she enjoys making sure customers are treated well. It’s a genuine characteristic for her. I hope you all recognize her youthful age and what she brings to your organization… Thank you !! Hannah keep shining you are a TRUE beacon of LIGHT!!
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February 2022 by Shari Sackrider
The women working at the Elma, WA branch are so very friendly and are always willing and able to help me with any of my banking needs. They take the extra time to listen and get to know me as a person, not just a customer. Thanks, ladies!!!
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February 2022 by Lorinda Treiber
Loved the professional and personal friendly attention. Our transactions were handled very smoothly.
