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November 2023 by Jason K.
I recently tried scheduling a recall repair at Enumclaw Chrysler Jeep Dodge Ram. The initial communication was promising and I was told someone would follow up to schedule the repair. Unfortunately, after that initial exchange, I did not receive any follow up despite reaching out numerous times over a month-long period. Each time I reached out, I received a kind auto-reply apologizing and promising I'd hear back soon, but no one ever contacted me. While I understand things can get busy, the lack of follow through on their end was disappointing and inconvenient. This was a safety recall issue so timely repair was important. That being said, my interactions with staff were pleasant, and the dealership seems well reviewed otherwise. I hope they will take this feedback to heart and improve their recall repair scheduling process and communication procedures. With some tweaks to follow-up practices, they have the opportunity to provide exemplary service.
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November 2023 by Matthew M.
My experience at this dealership was extremely disappointing. The communication was horrible, and the customer service was subpar. To make matters worse, they wanted to charge $440 in order to change my lug nuts. I wouldn't recommend this place to anyone; it was a frustrating and costly experience.
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August 2023 by Mark H.
Had my Wrangler in for an oil change. They had an opening two days out from when I called. . There was a recall associated with the jeep but I was told I would need to make an appointment with the full service garage for that, so I passed. When I picked up my Jeep it came with a complimentary wash AND they went ahead and tool care of the recall as well! Shoutout to Jayman, professional and courteous. Unfortunately my free Jeep Wave oil changes are used up doh!
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July 2023 by Dustin R.
I dropped off my Jeep Grand Cherokee on June 1st, with an appointment, for a warranty repair on the engine since it's knocking like a tractor. I wasn't told there were going to be any delays. I waited for 4 days without hearing anything and not seeing any movement on my Jeep (GPS tracking, etc.) Sent a text message but received no response. When I got a response I was told there is a delay and my Jeep would be worked on the following week but I'd need a service receipt from the previous dealership. So I emailed them the receipt and was then told that it's "is in line to be torn down for inspection with an engine technician. As soon as I have an update I will let you know" I was patient and waited until the 21st before I then again, couldn't get a response via text so I drove to the dealership for some answers. I was told it would realistically be three weeks before someone would get to it. So I asked if I could take the Jeep back and it was agreed that it should be fine and they will call me with a time to bring it in. Here we are almost 5 weeks later, two months after making an appointment that I still have a knocking Jeep. They still can't give me an estimate on when I can bring my Jeep back in for service. I asked about loaners and they don't have any either. What a waste of time and a waste of my summer waiting to get the Jeep fixed. I had plans to go camping but I don't trust the reliability of the Jeep to do so. This is unacceptable and the worst experience I've ever had at a Jeep dealership.
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July 2023 by James M.
Loved going there for sevice until my most recent experience. Nobody should pay 250.00 for a fuel filter and water fuel separator. Then asking for 2 hours of install time. I decided to do it myself, completed in less than 30 min. 2 screws and one clip. OEM kit online - $54.00. How can you upchage 400 + 250 for a 60.00 part at most? Do your own service or go somewhere where it doesnt take 2 hours to twist two filters off.
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July 2023 by Tammy K.
So happy with this dealership! Got a 2021 Jeep Wrangler rubicon. Dustin and Robert were great. I will definitely go back for my next vehicle purchase. I have been take my previous truck to the service department and very happy with their service as well.
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July 2023 by Clint M.
My relationship with Enumclaw CDJR started with the service department. Unfortunately, I had a new vehicle with so many gremlins, it could not be worked out. The service department was great throughout the problems and did what they could. Stellantis took care of us in the end, and we ended up ordering a new vehicle through Matt and Steve. I did not need to bug Matt for updates, as he would constantly check and provide information any time something changed. The vehicle arrived quickly and was delivered as promised. All prices and rebates were honored, and they had us in and out pretty quickly. I will not hesitate to purchase vehicles from the team at Enumclaw in future, and the service department will continue to be my go-to for all my future needs.
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June 2023 by Laurie F.
This crew is outstanding. I visited this dealership for the first time when my Renegade was close to 106,000 miles. The work completed was excellent. However, there was some initial miscommunication regarding diagnostics and when I went to pick up my vehicle I was shocked at the amount due. I paid up and went home. I wrote a letter to management explaining my experience and the service manager, Bob D, made things right. He is a fair guy. No longer a frustrated customer. Thanks, Bob.
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May 2023 by TK C.
Service manager said there is no leak to the AC and they filled p the gas. Ac worked for couple hours and dead again. Went to another shop and discovered a leak. Waisted $300 for nothing.
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March 2023 by Kristin A.
This is a review of the service department, I am sure the sales department is just fine, as anyone will sell you a vehicle. We had been in for a service a year or so ago here, and I was satisfied at that time and was happy that they threw in a car wash with their service. However, we took our car in this winter for a recall item and because I had a voucher good for a car detail, oil change, and tire rotation. At the time, we were a one-vehicle family so when they told us the work would take a couple of days we planned accordingly. For some reason they did the detail first, so after a couple of days I had to call our account rep, Shari, to find out the status of the car. Well they were just starting the recall work, and since our car is a PHEV it is pretty involved. I called another day to check in, it would take longer....I cancelled our plans to go to the Zoo lights....I called another day to check in...and another day...I then cancelled our family trip to Portland to see family for the holidays...I called another day to check in...the entire recall process had re-booted and they weren't sure if they could release our car to us yet. I actually forgave them for all of this, my real issue here is with communication. I am not sure if it is with our account rep or if this is how they normally run their organization. When I went to pick up my car, I got waived on without being handed any paperwork since I had a voucher for the other work. Also, no apologies for the several day delay on our vehicle without actually getting all of the work done, or apologies for the fact that we had to cancel several of our holiday plans. I didn't think anything of getting waived on until I saw that the sticker wasn't changed for our oil change and the car wasn't reset to monitor the oil level. Also, the headjack that was broken off in our vehicle hadn't been pulled out like we requested or the clock looked at that regularly runs slow. So I texted our rep to verify that our oil had been changed and if I could get a photo of the worksheet to verify it. After several text messages, I was assured it was done but never got a photo. So a couple of weeks later I called to re-schedule our recall work and asked about the oil change. The person that answered the phone said that the oil change had been completed, "I mean, the ticket still says it's open, but I'm sure it was done." Very reassuring (sarcasm.) So a couple of weeks later we have two vehicles driving over to drop off for the recall work...and...low and behold the only tech that can do the recall work headed out of town last minute the night before to get some training. Would I have been upset if they called us the night before to reschedule? Not at all. Am I absolutely upset that they let two vehicles drive an hour round trip to find out that they should have called us? Livid. So I am pretty sure I will be paying for an oil change somewhere else just to be sure that it got done and will not be looking for another dealership to get the recall work done. Their account reps are disorganized and unapologetic.
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November 2022 by Ashley P.
Hold on tight. This one is going to be a doozy. We started having truck troubles on a road trip. We are thousands of miles away from home. We were hesitant to go to a dealership for the fix, but because the fix was under warranty, we felt we had no choice. What transpired while we had our truck fixed should have many people at this dealership out of jobs.... but we know that will never happen. Enumclaw Dodge held us hostage for over a month, initially telling us the parts would take a bit to come in and then the repair would begin. After almost a month... we called for an update and we were informed the parts were on BACKORDER and it could be MONTHS. Why wasn't this communicated initially?!?! Isn't this info you share with a customer? They also stated they would call other dealerships around and see if they had the parts. Okay.... why did it take a month to decide to call other places?!?! They immediately started suggesting we buy a new truck. They knew we were thousands of miles from home and I believe they were trying to take advantage of us and make a sale. Then it was radio silence... and we took it into our own hands. The very next day we called the nearest Dodge dealership and they had the part we needed, we called Enumclaw back and after telling them that WE found the part... guess who "magically" found the part after a month of holding us hostage. Hmmm.... I wonder why they lied about having the part. After speaking with the manager, they moved our repair to the front of the line and got it done in 3 days. We received the truck back on Saturday and on Sunday.... after driving 15 miles, the truck broke down with the same issue.. this time, it was worse. After further research days later, we now know this dealership "fixed" the complete wrong part of the truck and also clearly did not do any type of follow up diagnostics to see if it was solved. This place cost us money we did not need to spend and a month of emotional and financial distress while we were stranded in Washington. The front desk woman, I believe her name is Shari, should not have a job in Customer Service. Quite frankly.... everyone in the service/parts department here needs to reevaluate their occupations/careers. Thank you for absolutely nothing.........
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November 2022 by Christopher D.
I will keep this short. They made a mistake, it doesn't matter what. They owned up to the mistake, and made it good. I can't recommend these guys enough, and I am for sure going to buy my next truck from them.
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February 2022 by Jasmine B.
I recently purchased a 2018 grand Cherokee from this location and had a great experience. Although the feedback on this yelp page is rather intimidating, I had the pleasure of working with a couple of their associates (Steve- the used car sales manager and Jennifer- the Finance manager) both of which helped create a more than positive experience for myself and my family. Steve made the experience very personable and pressure free, which made our interactions very pleasurable. He shared a variety of information about the vehicle and answered all of my questions without hesitation. He also took time to engage with myself and my family, which is always a bonus. Jennifer was very knowledgeable and took her time explaining each of the documents being prepped. She was very personable and cared about providing a pleasurable experience. I would definitely recommend Steve and Jennifer to my friends and family for future car sales! I am very satisfied with my vehicle and the purchasing process!
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February 2022 by Mike M.
Discussed buying a truck with the Dustin, Internet Sales Manager. I sent him the vehicle price quoted on the website via screenshot. The offer he gave me was more than the listed price on his own site, and did not take into account their own dealership discount. He quoted incentives as the difference, when it is clear it was how own website! I then asked for invoice so we can have a real, honest discussion about the truck. He stated: " invoice is irrelevant " and "it's priced with the market"...basically saying he doesn't really care about his own quoted price on his own internet site! Shady tactics and dishonest conversation. Go somewhere where tell the truth
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February 2022 by Jeremy Zavad
Everything you need for the gift card and your family name is David and the kids are going to ikea for us to get the tickets so you can get a few things from right away and the kids will love the gift card and your friends with you have a great birthday party and your birthday party will love you have lots of fun stuff you can get back to the kids and you bye bye guys seea soon ........
