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April 2024 by Cheryl Scott
I am soo pleased with my customer service today! My banking expert was Shane! He took care of all my banking needs! Can not recommend this bank and my experience as a 10 but I was beyond satisfied! I tend to ask a lot of questions when it comes to my money. So patient and kind! He even recruited the manager ( Tonja I believe?) to answer even more questions and help out. I truly feel valued as a customer!
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April 2021 by D
Went to open up a account,was treated like a 5 year old,I think the manager acts like a 2 year old,walked out,no account
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April 2020 by Gracie King
I opened up an account and they were very friendly and answered all my questions.
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February 2020 by cynthia Breckon
When I moved to Ephrata Wa. there was no Banner bank. I was super bummed and thought I would have to switch banks after being with them for 10+ years. I started using the one in Moses Lake and a few months later.... bam! Banner bank in Ephrata! Super thrilled to get to know the people that work there and the bank manager and his assistant manager are great to work with. Highly recommend banking with them.
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June 2019 by Wayne Smith
People are friendly and no fees great personal treatment.
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November 2018 by Bryan Hermans
We inherted this bank when it took over our previous bank. I really have no complaints. It seems to serve our needs fine. I appreciate having access to safe deposit boxes. They have a really nice building that is roomy inside and out.
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December 2013 by Amanda Ring
I am from out of town and really needed to get cash out. This was the first bank i saw so i put my card in their ATM. Of course I expected a fee since I have a different bank, and that was ok. But instead the machine instantly demagnetized my card, leaving me stranded and without money. There was no sign or warning that this would happen. And the people working inside did not seem to care at all.
