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November 2023 by J lewpcc
I went to Al's Truck Parts in Lynnwood to get seats and some other parts for my vehicle. I looked at the seats and they looked in good condition so I looked at some other parts in the yard on the vehicle but the parts were not in good condition so I only bought the seats. Now the problem is they sold me seats for the wrong model year after walking me through the yard to look at other parts for that model year they sold me seats for a totally different year. Now the seats are not with the vehicle in the yard and the model years in question look almost identical. The seats were also not labeled with a model year. Needless to say, I tried to install the next day and everything fit except the wiring harness did not line up. I still thought maybe this was a mistake in good faith. I called and asked about exchanging them for the right seats or to get a refund, even offering to pay a 20% restocking fee. They said they did not know why I bought the wrong year, but it was not their problem and closed the conversation with the comment "Buyer Beware" before abruptly hanging up. Unreal that they took me to look at parts for the correct model year for a steering wheel but then sold me seats for a different year that don't fit, seems like a little more than an honest mistake and they are awful to deal with. The one thing I will agree with them on is BUYER BEWARE at Al's Truck Parts. They are unprofessional, unpleasant, and will not make things right, even if its obviously their fault.
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September 2023 by Vitalie Mirca
The worst buying experience.I would not recommend it to anyone, if you have no choice and have to buy here, inspect everything carefully and ask lots of questions about what you will get so you get what you pay for. Not a trustworthy business.Service: Part finding & extracting
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September 2023 by Vitalie M.
The worst buying experience.Would not recomend it to anyone.Didn't get the advertized part.Not a trustworthy business.
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August 2023 by Jordan V
I’ve used Al’s for 5 years now, my dad has used them for my whole life. Great customer service, quality parts. They charge what parts are worth, and the few warranties we’ve had to do are smooth. If they don’t have something they can 9/10 times tell you where to find it.
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August 2023 by Denis Bozhduga
Do not recommend shopping here, get ready for the worst customer service experience ever. You would think they would care about the customer but all you get is the most rude cocky comments from these salesmen as if they are the kings of parts. Save yourself the time and do not shop here. Prices are ridiculously high, even on damaged parts! They know they are scamming people that they go as far as telling you to shop somewhere else and just hang up.
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August 2023 by Alexis Magana
Gentleman working the front office is super rude. Thought I was trying to argue because I was trying to ask what they considered necessary to skip the core charge. Definitely won’t be back.
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August 2023 by Allen Hicks
Very helpful over the phone price is bit on the high side for used parts though ?
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April 2023 by Kaimana Kauhola
I got a awsome canopy for an affordable price. Wish i knew abt this place sooner !!!
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April 2023 by Brian M.
John at Al's was fantastic. I had multiple needs for my 2012 Silverado including a rear axle assembly and seats. He was extremely responsive in email and when I came to the business was very helpful. Happy to say my truck is back on the road and looking great with new seats.
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March 2023 by Pavel Leschinsky
Been told over the phone the door is in good condition when I got there it was dent’s and scratches waste three hours driving rude customer service feels like they are bosses of the world.
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February 2023 by karlyn roff
Haven't purchased the elusive part yet, but spoke with a kind, polite individual who didn't give off the impatient vibe I encounter too often these days. Got a huge feeling of confidence based on the conversation, a strong impression of integrity, and the information I was given was informative, respectfully given, and encouraging. Big points for all of the above!
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January 2023 by Jeremy Andrist
I've heard horror stories from others trying to buy parts or who have bought parts here, and I knew they had what I was looking for, so I stopped in. They turned me away, claiming they didn't have the part, even though I could see from their parking lot 3 of the vehicles I was inquiring about sitting right to the left of their building. The stories are true unfortunately...
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December 2022 by hadez mask
This place was very helpful and had the part i needed
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November 2022 by Joel Espana
Good selection but cheaper to get from the dealer brand new, staff very douchie. Only go here if absolutely desperate
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November 2022 by larry storwick
I've bought parts here over the years just bought a hood that appeard to be straight , after putting it on the truck realized it wasn't. They won't honor a return $600 down the drain. No longer recommending all my buddies shop here.Service: Vehicle rebuilds
