-
November 2023 by Julie Kari
Took my 2022 Hyundai Kona in after hitting a tire tread from a semi on the freeway. Needed the front bumper and the radar replaced. All the staff are very friendly. Carrie helped arrange a rental car for me. They sent a text with a link so I could see updates. Brandon also called a few times with updates. The waiting area is clean and comfortable. My car was washed and delivered to me when I arrived for pick up. I was also able to easily drop off my rental there too. My car looks and drives perfectly. Good experience overall.
-
November 2023 by Doug Dickens
I had a blowout while towing my 5th wheel that damaged the bedside, wheel well, exhaust and some other miscellaneous pieces. I haven't had any prior experience with body shops and my insurance company set me up with carstar. They gave me an estimate on the cost and length of time to do the repairs that seemed reasonable. The process took a bit longer than they said do to part availability, but not significantly. At the end of the process I was pleasantly surprised with the quality, fit and finish on the repair. They were easy to work with, friendly and responsive. I would highly recommend them for any damage repair.
-
November 2023 by Jason B
Working with Blake, he valued me as a customer and listened to my ideas in getting my project done in a manner! He was very pleasant to work with and by all means if I have any other car issues this is exactly where I'm going! Excellent communication as well throughout the process so you are never left wondering.Service: Body & Trim
-
November 2023 by Joo Park
I don’t know what other con reviewers think about this place, but they did a flawless job for my car. Literally made my car into a brand new car. I kind of want to break my car accidently and get them to fix just because to make it like brand new. Thanks again!
-
November 2023 by Christen Barringer
Very fast and friendly, they coordinated with the rental car company for me, and did a great job fixing my paint after a minor accidentService: Painting
-
August 2023 by Patrick West
Worst Experience Ever - Avoid at All Costs!Rating: ⭐☆☆☆☆ (1/5)I can't even begin to describe my awful experience at this auto body collision shop. From start to finish, it was a complete nightmare. If I could give zero stars, I would. Here's a breakdown of the horror show that unfolded:Communication Nightmare: It's like the staff were trained in the art of ignoring customers. They rarely answered calls or replied to messages. When they did, it was like pulling teeth to get any useful information. I had to follow up just to get the simplest updates constantly.Delays Galore: Fast forward a month, and I still have no vehicle. They blamed "unforeseen delays," but it felt like they intentionally dragged their feet.Customer Service Abyss: I thought the lack of communication was bad, but the attitude of the staff was even worse. They acted like they were doing me a favor by working on my car. Rudeness seemed to be Blake, the General Manager's specialty.In conclusion, if you have any love for your car and your sanity, stay far away from this auto body collision shop. They excel in terrible service, shoddy repairs, and customer frustration. Save yourself the headache and find a place that cares about its customers and their vehicles.
-
August 2023 by Marcus Richardson
The car was returned quickly, I was kept up today with weekly text messages and the staff was helpful. They also worked seamlessly with my insurance provider.Services: Painting
-
June 2023 by Felipe Colon
At first I was a bit skeptical because I was going by the aesthetics of the shop. But little sis I know that all the magic happens away from the public eye.When I received my vehicle OMG! It’s like it was brand new off the dealership show room! All the damage to the vehicle had no trace whatsoever!I highly recommend ARA CARSTAR to all my family and friends!Services: Painting
-
June 2023 by Pete Brady
Outstanding shop. Each employee is knowledgeable and dedicated to a smooth process. Communication and expectations are clear. Quality of repair and attention to detail exceeded expectations. I have not had such an easy and enjoyable experience with an auto-body repair shop. Clearly exceptional leadership and corporate support.Service: Painting
-
June 2023 by ShaNea Cannon
Great customer service, and they do great work. They kept me informed every step of the way. They even rented me a car because I had to bring mine back to get the other minor parts put on.
-
June 2023 by Amy Holzknecht
Excellent customer service! Missy was great, I always knew what was going on, and was able to reach her anytime I called. The front desk was extremely helpful as well. Highly recommended.
-
May 2023 by Denise Evans
My BMW won’t in with $7100 worth of damage. It looks fantastic! Paint looks beautiful and body looks straight and no rattles. The whole left side was damaged before I took it in. I would recommend Carstar to everyone!Services: Painting
-
May 2023 by Michael Eppley
Got my bumper replaced because someone side swiped me. I had always heard horror stories about dealing with someone else's insurance, but Carstar made the entire process easy and painless. They even helped get me set up with a rental car.
-
May 2023 by Lolavision E
Excellent service, Kerry was so nice and professional and the estimator was also very helpful and gave me recommendations about how to get my van fix. Overall it was a very pleasant experience
-
April 2023 by Jaimi King
Everyone was great and really helpful. They were quick to check me in and got me a rental car through my insurance. They updated me throughout the repair of my car and picking up was easy, too. Shout out to Jessica for helping me deal with my insurance company:)
