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April 2024 by Teresa Barney
Doreen helped us today with a IRA rollover.She was patient and provided exceptional service.Thanks BECU!
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April 2024 by Michael Sampson
Pretty efficient for how busy it usually is.
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April 2024 by Michael Rogers
Michele Saint John in Everett wa on 128th avenue branch is OVER and BEYOND A TRUE ASSET to all of her colleagues, all management at every level and her entire dedication to customer service is forever a corner stone at BECU.A very true story beyond all recognition.
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March 2024 by Shawn
If you like to wait a hour or more to meet with someone just to close your account. This is the place for you. I personally expect this much wasted time. You should just let the tellers be able to close accounts.
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March 2024 by Beth Wilson
The teller needs to not talk so much. Ppl are generally in a hurry
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March 2024 by Aurora Neason
Emillio was wonderful, he solved my issues quickly and helped me out with problems that were from work. Definitely recommend him
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March 2024 by Dulce Robles
I never had such a bad experience like today I had my account for 12 years now and today that I went to the bank they said I need to show them my social security because my account only has my first and last name like my social security card because a lot of people been committing fraud with the social security “Just because I’m Hispanic it means I’m doing fraud and they should treat me the way
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February 2024 by Sara Morris
Breanna was very patient and helpful with my transition from Chase to this bank
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December 2023 by LA Smith
BECU has various options of banking from single individuals and seniors to a muligenerational families BECU ensures your essential business is taken care of.The tellers, customer services, and the drive-through banking employees put the BECU customer first. They are outstanding with excellent customer.The main branch location has a convenient handicapped entrance and plentiful disabled parking.Beautiful Christmas decor!
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November 2023 by Jerry Biggerstaff
Great service.
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November 2023 by Julie Mai
I usually don’t leave reviews, but Tyler Helvey was super helpful. I was initially in to ask a question about 2 factor authentication and he was quick to help and even got my credit limit raised among other things. Super thorough and straightforward. He even gave me his business card should I need any help in the future. Please give him my regards!
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October 2023 by Erin W.
Not what they used to be! Poor customer service, disorganized and clueless! Incompetent, shady and dishonest.
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September 2023 by Brendan Hupf
We had a terrible experience in this branch. I would not recommend BECU to anyone.My father passed away and he had a LOC open. I went in to pay it off (as his son). I didn’t want any personal info. Mom gave me his account number and asked for me to pay it off. The teller and the manager (happy to share names to management ) were less than helpful. Required mom to be there to deposit a check into the account. I had to leave to go get her (not close) but brought her in anyway. They literally had her in tears. We didn’t want to close it. Just pay it down to 0. That wasn’t an option. What?? No on le could explain to us why. Not even the manager. She just said the system won’t let you pay it to 0. When we said ok then close it. There was a fee to do so. WhT ?? This was a widow and son trying to clean up dads outstanding debts. She paid on time every month. Never late. Ended up costing her nearly $1500 to close it when the monthly interest was only $600. No one could explain. This was really bad. We would love to escalate this as my mom feels she was taken advantage of.
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September 2023 by Hasret Mat
Worst bank experience I've ever had in my life. Employees do not have enough knowledge without knowledge
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September 2023 by Josie N.
I went in yesterday to reopen an account. Since I had already had an account at one point I had to go in to open in person (I had tried online and I was told to go to a branch). Angie was so helpful and answered all my question. Before I left she even made sure my previous online banking was set up. Angie was fast too. 5 stars!!
