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September 2025 by Katie McMurrin
Our trailer arrived in Everett at 2:40am. They needed to release it to dispatch by 10 am for delivery for Estes Express. They dropped the ball, so now all of our items will sit at a terminal until Friday. Do NOT use EstesSureMove or Estes if you would like a reliable and trustworthy company. Delivery shows yesterday, but that definitely didn't happen. Anne at Estes was worthless and belittling. Thank you for making us believe you were a company that valued veterans.
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May 2025 by BB Wolf
When I finally got ahold of someone here they were rude and unprofessional!
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December 2024 by Antonio Palomino
Professionals
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October 2024 by Benjamin Gay
Estes delivered a saw mill to our property. The driver was fast, professional and super helpful. I am extremely satisfied with the delivery and wish other companies that we have used for freight delivery before were even half as good!
Huge shout out again to the driver. He was incredible. Thanks team!
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October 2024 by Shawn Rodgers
The company broke an irreplaceable art object then claimed that they won't carry art objects. We clearly provided them with information as to what the cargo was when we booked the shipment; they accepted the shipment. They removed the object from the pallet on which it was packaged. We've moved the same type of product with Estes in the past and never had them refuse to carry it. They're refusing to do anything about it when it was clearly their fault. We package and ship fragile/valuable/delicate artworks worldwide every day; we packaged it correctly, they delivered it broken, and they've now said that they won't take care of their negligence.
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September 2024 by Greg Partridge
Home Depot partnered with Estes to deliver flooring purchased online. Estes has refused to deliver the items from their local hub because it’s too heavy. I don’t know why they would accept items they cannot deliver. I called and spoke with Chelsea who made no effort to assist and stated they had 7 days to have Home Depot come and rescue it. Poor customer service and bad business model to accept items they won’t deliver
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June 2024 by Mossy Rock
Estes express delivered a whitewater kayak from Virginia to Washington in one week. I called in advance to confirm arrival and next day shipment. They were professional and courteous. The delivery came during the timeframe they communicated to me it would arrive. The driver was very friendly and helpful, allowing me time to inspect the item before signing for reciept. Item arrived undamaged. All around excellent service.
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April 2024 by Dmitriy Staroverov
I send crates LTL thru them , they booked and busy. Good driver
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December 2023 by Kwaku S.
Had a very expensive and heavy (1000+ lbs) machine delivered today by Estes and I'd rate it a 4.5.1. The shipment time from Southern California to Everett was super speedy, with great detailed tracking that allowed me to excitedly follow along. Only wish was an ability to sign up for notifications so I wouldn't have to manually refresh the website every time I wanted an update.2. I called the depot on Monday to enquire about the delivery process/time because Estes gives you a 5-day estimated delivery window that doesn't change as the package gets closer. So I knew the package was in town but the estimate was still for later in the week. The delivery service person I spoke to seems a bit taken aback or surprised about my questions so we went back and forth awkwardly for a bit until they finally entered a delivery appointment in their system for the next day. However they said it was possible the package would not be unloaded that day, in which case delivery would be on Wednesday.3. I went from being very excited about this speedy shipper to being a bit worried that there were going to be issues with the delivery so I looked Estes up online and hooh boy the stories did not inspire confidence. I was officially anxious something was going to go wrong.4. Once my delivery window (12-4pm) hit on Tuesday I called to get confirmation we were still on. The dispatch person (I think it was the same one I spoke to previously) was much more courteous this time and confirmed Glenn would be delivering my package.5. The tracking never went to "Out for Delivery" but I was thrilled to see the Estes truck (a much bigger truck than I was expecting) pulling up. Glenn expertly maneuvered the truck to my garage and with a bit of patience got the package down into my garage. It barely fit the truck door and lift gate but he made it work.6. The pallet the machine arrived on was damaged on one side (the supporting uprights somehow broke off in transit. But the machine itself was in perfect condition.I took the time to write this review because of all the , I'm sure legitimately, poor reviews I saw for this company. I felt I owed it to the universe to balance things out with this not-too-shabby experience.
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August 2023 by Tommy F.
Oh my god. Here I am, a millennial, creating a yelp account for the sole purpose of leaving a bad review fore Estes. I had asked them to deliver the parts for a Murphy bed which happened to come on a double long pallet, and these people sent a guy with one manual pallet jack to deliver it. Now this guy was dumber than a sack of bricks, and couldn't seem to understand the fact that a single PJ couldn't deliver a six foot long pallet, regardless of the fact that it could indeed lift it from the middle. Our friend who needs help couldn't understand why a six food long pallet couldn't fit through any door in my building, or to be blunt, any door in Seattle. So I had to refuse the delivery, and act like a total Karen, in so much that I called his boss. Cathy (with a c?) reinforced what had been said to me in so much that they only ever send one pallet jack out per truck, even though the first delivery man assured me that Estes delivers much longer pallets than mine. Thankfully, the next delivery man had an electric pallet jack, mind you dear reader, not a double long pj, just one that wasn't manual, and he pulled my delivery out onto the trucks lift. So, a little bit of backstory, I used to deliver freight, and part of delivering freight is being able to place the pallet on the lift (think parralel parking) and this guy pulls the nose of the pj off the end making me jump up and rush to hold it just to make sure that he doesn't get injured. Long story short, if the company you're ordering from uses Estes as it's shipper, ask if you can pick it up yourself, because a uhaul is $20 and I guarantee that you will do a better job hauling it yourself. Fuck you estes, your double digit iq is a fucking plague on this planet.
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July 2023 by Kim H.
I ordered a hot tub from Costco and Gee delivered it. He was courteous, friendly, helpful and although Costco says they leave the item curbside, Gee deposited the 500 pound tub in my driveway where I will be able to have it moved around back eventually. The delivery was above and beyond what I was told to expect, including Gee's helpful attitude!Kim H
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November 2022 by Khan Walabingi
Good pay
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October 2022 by Sandra Brabant
While the company says they have integrity and are honest, unfortunately, they aren’t. If anything looks abnormal in your delivery, learn from me, refuse it. Even with photo proof that my item was damaged during delivery, the company would not refund me for my item. When I looked into small claims court to try. to get the money back, I was told I would be countersued by the company.Customer service gave me a photo of my item in transit with an extra box in with it, and a hole in the factory sealed plastic. The box was removed and the plastic was taped over before delivery to make it appear factory sealed. This violated Estes- Express own internal policy to not repackage anything, nor remove anything. I lost $2,000, the cost of the item as it is damaged beyond repair.Update: while the company responded to my review, and had me email the social media department, that department never responded to my complaint. Again, no integrity from this company. Huge disappointment but not a surprise.
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May 2022 by Justin Dickinson
Total joke. Avoid this company at all costs. They lost a $10,000 shipment. First they kept it in a warehouse for a month without any notifications because of some "improper paperwork" on the sellers part. Then when we started asking questions and got the seller to update the paperwork, they put it on a truck and it disappeared. Now no one can tell us where it is and they've been looking for it for a week.
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September 2021 by Jordan Miller
The worst possible delivery experience ever! I had 2 large, very heavy vanities delivered. The delivery guy shows up down the road from my house and refuses to drive any further because of some very tiny branches hanging off of a tree would touch the top of his truck. I even offered to hop up an cut them off. I have had a least a dozen or more trucks this size come down my driveway in the past year. He then dropped the pallets 300 ft from my house. It took me 8 trips with a hand truck down a gravel road with large boxes, some of which were 200lbs to get the stuff to my house with no offer to help. Less then 30 mins later, Albert Lee appliance shows up with another delivery and they were at my front door before I even knew they were on my street with the exact same sized truck. ZERO issues. I will never order anything from a company that uses Estes for delivery ever again.
