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November 2023 by Lena B.
This review is long overdue, but I wanted to take the time to give the Everett Floor and Decor a wonderful review after a remodel disaster.We bought a house that was built in 1969 with original everything. We have a wonderful flooring guy that recommended we check out floors at Floor and Decor. We had to rip out the original carpets out of the entire house, and picked out new LVP at Floor and Decor. We got it delivered and the flooring guys started and we were on our way - or so we thought.That night, after the entire first floor was completed, we got a call from the flooring company. They couldn't continue because so many pieces of the flooring were defective. They were breaking on him so often, there weren't pieces to continue. We immediately went to Floor and Decors site, and were devastated to learn that there were not any returns or refunds on open boxes. We were shocked and upset, we felt we lost thousands of dollars in just a few hours.The next day, I contacted the store manager of the Everett Floor and Decor. I explained what happened, and said that we need them to make an exception to their policy as there is obviously a defect in the flooring that we picked. Fast forward a few days, a variety of phones to us and our flooring contractors, and I am very happy to report that they completely resolved our issue! We were able to get a credit towards a different flooring, which is beautiful and the installers loved. It worked out perfectly, thanks to the mgmt of Floor and Decor for having understanding for our situation and taking ownership.One of the reasons why this took so long was we then had a dining room turned into a master bathroom. We were so impressed with the way the handled our flooring situation, we got ALL our tiles and supplies from the same location (and loved that as well).I highly recommend Floor and Decor for your remodeling needs. I am very impressed, and grateful, for how they were able to resolve our issue.
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November 2023 by Yergalem GEbremichael
The store boasts an impressive array of floor tiles, offering a diverse selection of colors and materials. Our experience was elevated by the exceptional assistance we received from Alen, who went above and beyond to help us find the perfect match in both color and material. His expertise and friendly demeanor made the entire process enjoyable, and we left confident in our choice. Kudos to the store and a special thanks to Alen for the outstanding service!
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November 2023 by Shady Mina
I had an exceptional experience at Floor and Decor in Everett, and I'd like to give a big shoutout to Sean for his outstanding customer service. My visit started with a frustrating problem, but Sean's professionalism and expertise turned it into a pleasant and satisfying shopping experience. He went above and beyond to address our concerns and ensure we left the store happy. I was truly impressed by his dedication and commitment to customer satisfaction. If you're looking for great products and even better service, make sure to visit Floor and Decor in Everett. You won't be disappointed!
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November 2023 by Barbara James
Went into store which had employees wearing red vest, however we walked around and was not offered any assistance. Then I need to use restroom which were clean, however when using handicap stall. While I sat down on toilet, seat was not secure on one side cause it to pinch my inner tigh, as well as broke the skin. I was very disturbed when I mentioned it to women who worked there, she wasn't surprised. Apparently it's been broken for sometime. Before leaving the store I asked to speak to a supervisor, the person ask what my concern was however no red vest or name tag.
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November 2023 by Marco Subero
Stopped by for a quick grout pick up, and everything is organized well. I found what I needed and cashed out super quick. The staff was super friendly too.
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October 2023 by Brian Szuter
Great place to find wood & tile flooring, and tile facades. Monroe Fireplace recommended this place to us to get the tile we needed for our replacement fireplace. We were happy with the service, selection, and value. It was a great experience overall.If you want help coordinating colors, or design ideas, I recommend scheduling a free design appointment for your visit (you must schedule in advance). Sofiia helped us pick out matching floor and facade tiles, and we couldn't be happier with the overall result! She was very patient and helpful - a pleasure to work with.
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September 2023 by Michael T.
This is most incompetent company I have ever interacted with. I placed an order on a Saturday, and they promised it would be delivered Monday or Tuesday. Fast forward 12 days later, undelivered, even though there was never any doubt that they had the tiles in stock. They just can't be bothered to gather the items and ship it out. But that's only the beginning. Nobody answers the phone at the store. EVER. The only way to get ahold of them is to contact the national website, then have an extended conversation with their chat people, and then wait for a callback. I have done this a half dozen times, to the point where I have the text ready and just paste it in repeatedly until they call the store.When you are called back, the people sound confused. They can not tell you the status of your order, they cannot tell you if it has been picked up, if it has been scheduled for deliver, when it will be delivered, etc. They promise you it will get delivered in two days, and then two days you are back repeating the same cycle of BS.I highly recommend you consider a different place like Bedrosian before getting within a two mile radius of Flor and Decor.On a separate note, Floor and Decor's motto "you won't believe it until you see it!" is very appropriate. Don't believe anything they say until you see the tile on your doorstep!
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September 2023 by Brandon Neville
Customer service and relations is sub par at best. Manager stated that they would not overload aluminum trailer as it was a concern of mine. Instead, the forklift driver drove up the aluminum ramp causing damage to the trailer. 5 months later, still no resolve with the claim department even though the entire incident is on video. Manager stated she does not deny they damaged the trailer.Second negative interaction, returned 480$ of tile with the receipt and cashier stated “we did not buy the tile there” after further stating they don’t sell that tile. Sure enough, I went right back to where I bought it and the tile is sitting where I picked it out from. Manager stated “I’ll have to check the surveillance footage. 20 minutes later, they said they found the discrepancy. Not sure what is going on at this store but 2 very unpleasant visits and a trailer that is now a yard ornament due to the inept driving of the forklift driver.
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September 2023 by Gianni Franco
I spent about an hour in this store trying to find the right product for my outdoor, covered porch with one of their helpful sales associate named TONY. He was very thorough and informative! After a lot of research and hunting, Tony told me (with admirable honesty) that Floor & Decor simply didn't have the right material for my project and directed me to two local big box stores where he assured me I could find what I needed. Kudos for a salesperson with such integrity and truthfulness. I was certainly impressed! Dude needs a raise.
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August 2023 by Food for Thought
Charged for 28 tiles when my ESL wife only bought 13. Had to drive back one hour after my wife's purchase losing twenty miles worth of gas. Turned a $189 actual cost into a 424$ charge. When we brought it back they questioned us and held up all customers for twenty minutes questioning us (only one cashier open) at 4p on Saturday. When the elderly sales manager came out rather than apologizing he snidely said "Thank you." I told him he should pay for my gas. He said "I said thank you." I think anyone who shops here better bring a calculator. Especially if English is not your forte.
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July 2023 by Dave
Be prepared to wait quite a while if you order online and want to pick it up. There is a check in process, so go directly to the pick up area and sign in to cut down your wait.
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June 2023 by Mandy “Thatdangpanda”
If I could give less then 1 I would. If you need to ask a simple question don't bother even calling. I've tried calling three of there store's. All it dose is just ring and ring and then someone will pick up and hang up. Noone answers so if you need to ask a question better be prepared to drive in. This is the same for 3 different locations.
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June 2023 by Alex Budchanin
The store has a large selection of tiles, laminate, hardwood and sells them at a wholesale price. We bought tile here and plan to buy laminate as well. Good thing is 99% they have enough materials in stock.The only thing I don’t like is slow customer service. I hope works would be more professional and able to help quickly.
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May 2023 by Theresa M.
My wife and I were at F&D in Everett, looking at Schluter products for tile edging. Even being "YouTube Certified" we really did not know what we needed, and Curt asked us if we needed help.He listened patiently while we described what we were doing, and gave us extremely helpful tips and advice. We appreciated his help, which both pointed us in the right direction, and also saved us some money.We enthusiastically recommend this store, and we wanted to give a special shout-out to Curt for his timely help and advice.
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May 2023 by Korey
Absolute thieves, and I'm tired of it. Won't give me a refund on my return because their system crashed that day so they can't find the order. I tell them store credit is fine as I'm buying more tile today. They offer me no credit and no discount. Then I buy tile in store, and they charge me $4 too much a square foot for it. So, there is no store credit, no refund, then overcharging me. And do you think they can fix their mistake over the phone? Nope, I have to come back in on my time to have them give me any money back, even though they can see that they incorrectly charged me.And not once in either of these scenarios did they offer me any sort of compensation, discount, or credit. Permanently lost a customer. I will never make another purchase at Floor and Decor.
