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June 2023 by Google user
We shopped around and this place had the best quality for the money. Their warranties are amazing too. Selection was pretty good. Lots of furniture to choose from.
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June 2023 by Shane Schulze
We shopped around and this place had the best quality for the money. Their warranties are amazing too. Selection was pretty good. Lots of furniture to choose from.
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March 2023 by Jessica A.
I wish I had read the reviews before shopping here!! Bought a vanity for my daughter over a year ago. When we got it all put together, it was missing part of the plug, so we couldn't turn on the lights. Contacted the store right away, and was told the only way to fix it is by emailing their claim department email. Fine. Emailed, was asked to send label from box, days went by, nothing. Kept emailing, finally copied the store again, and they apologized and said claims had been "out of the office". A nice lady in the store (after calling again several times) told me to come get one of their plugs off the showroom floor. I did, got it home, and it didn't work. I immediately called, told them, emailed as well, and was told they would have to contact the manufacturer to get the part. That was almost exactly a YEAR ago!! I've emailed every so often (life is busy), and I was always told they're waiting for the manufacturer to respond. Until yesterday, when I'm told the case was closed because they gave me the new plug!!! What?!!! I have the email chain with dates to prove everything. Worst experience ever, save your time and money, don't shop here!!!
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November 2022 by Mike W.
This is the worst company I have ever dealt with in my life!! Bought a couch from here in May of 2021. Within 4 months the fabric was fraying and the bottom supports all broke out of the bottom. Filed a claim and it was granted. Full replacement. A year went by after being told multiple times my new couch was coming, it never showed up. In September I filed a small claims suit against them. Went to mediation on the 3rd of November and reached a settlement. They asked for 2 weeks to comply, I agreed. Went in on the 17th (per court order). Picked a new couch, was provided the part numbers and was asked to email my choice in writing with part numbers and day and time I would be picking them up. Did that! Went to the warehouse at noon today as I was supposed to and Isabelle refused to follow through with the court order and would not give me my new couch. DO NOT BUY FROM MODERN HOME FURNITURE! Guess it's back to court we go!!!!!
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October 2022 by Marc B.
Summary:Worked with Modern Home Furniture for 10 months to try and get defects, present from delivery, repaired on a new, two-piece sectional. After help within the first 3 months of ownership, was ghosted for 7 months by customer service, prior to being told they were closing my ticket and suggesting I work with the manufacturer.We chose Modern Home Furniture because we try and support local businesses when we can. However, Modern Furniture has shown us that we can't trust them with the quality of their products or the manner by which they take care of their customers. Their behavior through this process was extremely frustrating and proposed resolution, unacceptable.We will be shopping at a more trustworthy and reputable store for future purchases and recommend anyone who reads this review to avoid headaches and do not give Modern Home Furniture your business.Overview:Bought a new, two-piece sectional from Modern Home Furniture, November 2021. Sectional was delivered December 2021 and upon assembly, noted multiple areas of damage and defects, with the most egregious being a 1 inch misalignment with the backrest of the sectional (see pictures). We immediately contacted customer service to create a ticket.Initially, customer service was responsive and, within 2 months of initial delivery, sent a tech from the manufacturer out to inspect and repair the couch. Tech completed some minor repairs, but was not able to fix the major alignment issue. He said he would include the unresolved issue in his report and to contact Modern Home Furniture within a week if we didn't hear anything.Modern Home Furniture failed to reach out for a month and only did so after we sent a message - they cited a medical reason for a delay in response and mentioned they would follow up with the manufacturer.After another month of no communication, we reached out again. Modern Home Furniture replied 7 months later to explain they were no longer working with the manufacturer. They also explained that they would then be closing our ticket and recommended we work with the manufacturer to resolve the issue.We have not reached out to the manufacturer, but find Modern Home Furniture's lack of communication and closing of the ticket, without a more certain or favorable resolution, extremely frustrating and unacceptable. We will not be doing business with Modern Home Furniture again.
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October 2022 by Hannah A.
WOULD NEVER RECOMMEND TO A FRIEND. Its been two years of me trying to fix my couch with the warranty I purchased. Always a big run around with excuses. I feel like I was scammed. Please contact me so we can fix this.
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June 2022 by Les C.
Terrible business they treat their customers like crap. They never honor their warranty or claims. We bought a couch from them in February of 2021 and it was falling apart by June. We asked for a replacement cushions because it began to fray. Here we are in June of 2022 still without the replacement cushions for our couch that we're supposed to arrive last year. I honestly don't know how this place is in business.
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April 2022 by J N.
Updated: Nathalie reached out to us and offered a solution and arranged for a new couch delivery after the review. Thanks Nathalie for coming through and helping us out with great customer service. Very shady business. We purchased a cloud 9 sectional from Nathalie a couple weeks ago. The sectional was perfect in store and everything we were looking for and she said it would be free delivery. We go to checkout and then they tell us it's not free delivery because we are 5 miles further than their range, the total cost then jumps from under $2000 to over $2000. First of all if you're giving out wrong information you should honor what you say, but this company is not reputable and won't budge. We receive the sectional on the day as promised and we notice that the arm rest is crooked, the stitching is uneven, it smells like mildew and nowhere on the box does it say the brand Cloud 9 like they advertised in store. We submitted a claim per their website within 24 hours to get a replacement. Didn't get a response in 2 days, so we called and they said they would remind them. Still haven't gotten a response so I guess we will just settle with the couch we got. By the time they open again on Wednesday, it will be past 7 days and we cannot return the couch per their policy since they won't get back to us- well played shady company! Buyer beware, you will not get the same quality you see in store and once you buy, their return and exchange policy is nonexistent much like other reviews. There were several other things we wanted to buy but I'm glad we didn't spend our thousands of dollars here for poor quality and service. We will never shop here again.
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February 2022 by J T.
This isn't what it used to be. Used to shop here first... We moved and I was looking to furnish my new home-- I did a quick walk through just to peak in and check out inventory... The owner stopped me with some gimmick sales pitch. She left me with a worse impression that had already gone bad before I hit the exit... This place used to be about good deals, getting people what they need/wanted, good customer service and people happy with the product.. Something changed and not for the better. I might as well shop big box stores. I don't understand what happened but clearly something is out of touch because there are mirrors and chairs that are damaged and stained and the owner is pricing them comparable to new items I can find at Hobby Lobby, Amazon, At Home, Home Goods, Home Depot, Lowes, and even Mors. Only reason I give a 2/5 is because there are still a few items in the store that are priced fair but those items are few and far in between.. I feel preyed on... It doesn't matter what brand something is--- if it's damaged and clearly damaged --- the product should not be the same price if not more than a new mirror, couch, chair, stool, table that is in perfect condition..... the pricing is very prejudiced and makes me feel like I should be happy to own the broken brand name product she is selling because it's a name brand.... Very out of touch. Will not shop here again and sad to say this.
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December 2021 by Ron B.
Watch out for this place. We ordered a couch and I am trying to get a hold of them because I have questions. This company is literally impossible to get a hold of. If you call they have a v-mail saying basically they don't take calls. If you have questions about your order please e-mail. I have done so twice and they will not reply. another option is to text their customer service which is insane by the way. Again, they WILL NOT reply. They have my credit card and I have no idea when they are going to charge it, when they are going to deliver, and they will not help me. I have never seen anything like it. I am trying to cancel my order but I can't get anyone there to confirm. DO NOW GIVE THIS COMPANY YOUR CREDIT CARD NUMBER!!!!
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December 2021 by Teressa L.
My neighbor had a loveseat I liked and she told me she bought from this place. We checked it out on a weekend. They were busy, but once I stood at the desk we were helped quickly. While there is a tv screen on the floor to look at options, it had multiple other company pages open and when I asked about a loveseat the woman proceeded to open up her phone to show me something they had in the back, but showed me the competitor site/price and then brought it out to the floor for me to see. It seemed odd to be pulling photos from other sites, but maybe to prove the price here was lower? It is Ashley furniture she was selling me, so in theory I guess I could have just gone online to order but since she had one in the store we bought it. She told me in 2 days time they would text me to deliver. It took about 15 min to check out. Cash/debit are accepted but credit card is 3% add on fee. Everyone has an add on fee these days, but I paid with debit. And then my doubts started creeping in. Without the protection of using a credit card I didn't sleep well for a few nights. Days went by with no text about delivery. I tried to call but they tell you to text a number, who then texts you back later. It just said to wait, they would text about delivery soon. By now I'm thinking I just threw my money away. however, the evening of the 4th day I got a call asking if I had received a text. Nope. They then offered me delivery the next day. I accepted. Was told I'd get a call an hour before. Instead I got a text saying 24 min, but it was more like 45min. At this point I'm still nervous and reading reviews here just made me more stressed. Would they actually show up? The two guys were nice, and moved it upstairs with no issues. They did not uncover or haul away the trash but I was ok with that in these covid days. They did wear masks and we put ours on as well while they were here. Compared to other reviews I can't complain. I was in and out of the store in less than hour, able to purchase exactly the item I wanted, and delivery occurred by the end of the week. My stress about receiving my furniture however makes me leery to go through this again. I am super thrilled our situation went well, but the other reviews concern me. Hopefully my experience will continue to be future customer experiences. Everyone I encountered was pleasant and I'm pleased with what I bought. I took off a star b/c of the stress of wondering if it's going to go south like all the other reviews.
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September 2021 by Rachel R.
Well? They have reasonably priced furniture , if you're on a budget. However, they're delivery fees are insane at over $200, unless you want them to dump what you've bought on the sidewalk (aka "curbside"), and they'll charge you if you use a credit card @ 3%. I went else where, got twice the product at less than half the delivery fee and no charge for using a credit card. They claim they're having issues with their delivery people. So apparently they're punishing the customers for that.
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August 2021 by Nastassia D.
7 years ago I had a great experience shopping at their original location... A few weeks ago, I ordered a piece of wall art from them, thinking they still have best prices, but later realized it was no longer the case. Most Ashley Furniture products are cheaper on wholesale websites that regular customers can order from. I first called, and no one answered during business hours, and then reached out via email to cancel an order. The item didn't ship or have an estimate of a pickup date yet. 3 days later I was informed the order would be cancelled with over a $50 fee. I have not heard of such practice from any other retailer. What a shame.
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July 2021 by Brittany T.
I've worked in sales for years and I assumed the old school ways of judging people by how they dressed were long over. We were re-organizing our whole house, doing multiple good will runs, etc. I had ordered a new desk online two weeks ago and it got lost in the mail. I'm working remotely still and needed one ASAP. We went in needing to buy something TODAY. Sure, we were in shorts and graphic tees while the couple behind us was dressed up. Guess which one was greeted with help immediately? After hunting down an associate, we were directed to go "upstairs" for desks before they walked off to help someone else and we couldn't find anything. We just left and went to Everett Office Supply and will have our new desk ready for pickup tomorrow. Train your people better.
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June 2021 by Jen S.
EDITED: BLACKMAIL and now seeking legal action The manager finally decided to have the guys go to the warehouse to deliver my items after hours. After I left, I placed this review. The manager called me within 15 minutes and told me that the owner called her and they will NOT deliver my furniture unless I take the bad review down. Nor will they give me a refund. I told her I'll take it down, get the product and repost it. She said I wouldn't be able to because I would have to sign a statement saying I won't leave any negative reviews. This my friends is against the law. I am calling my attorney 1st thing in the morning. The great thing is I have the entire conversation with Natalie recorded. I will see them in court. If I could give this place zero stars I would. I bought two couches that were instock specifically so I could get them delivered by the time my out of town guests arrived. The sales lady and the manager assured me it would NOT be a problem. I paid full price for the furniture, $189 for delivery and a 3% debit card fee. When I walked out of the store Natalie was on the computer "scheduling my delivery." She said I was on it. Delivery day came. No phone call to let me know what time. I reached out to the company via email and phone with no response. I ended up getting a call at 4pm from the delivery guy saying they can't deliver it. I went to the store to get a refund so I could go buy furniture somewhere else and the manager refused to give me my money back. She told me the policy is to send them an email to request a refund and someone will review it and then approve the refund. Nobody will even answer the email. The phone number to the store is automated and you can not reach a real person. The message asks you to send an email. This business is shady. I really wish I would have done my due diligence and read online reviews 1st. It appears I'm not the only upset customer. Be warned.
