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January 2024 by Christopher King
Great customer service
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January 2024 by Codii Richardson
Would not recommend dealing with these guys especially a newer employer named Michael freaked out when we confronted him they sold us a $80 controller 7 days ago that never turned on go to return it and are told we're out of money he can't help us because he's a new manager but if we called somewhere else they might be able to do it for us but he didn't want to. How rude is that. So we're out almost $100 during Christmas time thanks game stop will not return honestly would rather go to Walmart across the street. What are we supposed to do with an $80 paper weight ?
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December 2023 by Joe Campos
Do not support this GameStop. An employee named DeeDee is a racist and discrimnates. Ordered 3 games online and one of the games was not factory sealed and appeared open-box with the game floating around in the case not properly seated. Customer support and her manager Calvin approved an exchange/return but she wouldnt do it and accused me of being a liar and that I tampered with the game and that gamestop never makes mistakes. She proceeded to tell me I'm basically stuck with the game and no one can help me (in-store or customer support). She kicked me out of "her store" and later that evening threatened my Fiance (who went in solo) with calling security just because she politley asked for clarification on return/exchange policies . Cant believe she even had the nerve to put down her own collegues (call center) and she kept forcing me and my fiance to go to Target and deal with it there? DeeDee stated: "Customer Support don’t know anything about policies, returns, and exchanges. They told you what you wanted to hear. And if you mail it back, they are not going to do anything about it because you opened the game.” She needs to be terminated and doesnt belong in cutomer service.Where are the high ethical standards?Is DeeDee who you want representing GameStop colors/brand to the community?Is DeeDee holding herself accountable to GameStop’s operating principles and core values of honesty, integrity, respect, and operational intensity?Did DeeDee do the right thing?Did DeeDee follow the return/exchange policy?Is DeeDee abusing her power kicking people out of "her store" and threatening to call security just because of a polite simple question and a just return/exchange?“Our obsession with delighting customers starts with doing the right thing”-Matt Furlong (CEO of GameStop)
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November 2023 by Video Gamer
Store says open at 11:00 am and they wasn't. If you're going to open up later then this. The store people should of put on the door saying this. To me that is bad business hear. I'll be calling the main office hear and reporting this to them.
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September 2023 by Pauline Escudero
The people who work there are pretty knowledgeable about video games and video game culture. They are also very friendly and want your visit to go well. I couldn't ask for more from a store employee! If I could leave a tip I sure would have!
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September 2023 by jason taylor
Was put on hold for 40 mins and was not helped. I was assured after calling two minutes later and was helped…. Seriously 40 mins to be told would leave a product to the side sold it and as a disabled person it took all my energy to get up there and they sold it. They litterally don’t care about people. Truly a garbage store
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September 2023 by Amanda Love
That was the best customer service experience with Kelvin for my super specific Nintendo Switch accessory I was looking for! Very rarely is that kind of friendly thorough and above & beyond kind of customer care out there any more, especially over the phone! If GameStop is looking to promote someone to Store Manager or Regional Manager please consider this individual if his ambitions are that!!! Sincerely, Amanda Love
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September 2023 by FuseGamingYT
So I bought a controller at the 172nd location in Arlington 3 days ago with the $7 warranty plan. I go into the Everett mall location and she’s telling me she can’t find anything in her system even tho I HAVE THE RECEIPT and gave it to her… so now I have to waste 30 mins travel time and GAS that I don’t have to back track to Arlington. This is NOT my fault and if I have to backtrack that far just for a controller I think I should get compensated or something…. I’m beyond irritated.
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July 2023 by Mike Linehan
Not really happy bout driving to this location to find out they are closed, sign says "will be back at 3:30" almost 5pm and the store is closed. Asked around the shops at the mall and they mentioned they close randomly pretty frequently.
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July 2023 by Dennis Vitug
Manager was great. helped me save money ?
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June 2023 by Jordan P.
Looking to grab a Nintendo switch Pokémon edition console. Called ahead to verify that it was there and got confirmation from the employee that it was there. Then drove 45 minutes out of the way to get there. She went to grab it and it magically went missing. She looked back and none had been sold and admitted she only checked by inventory data. Note to self do not go here, you will get terrible customer service and bad information.
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June 2023 by Sara Skelton
Sold my games, ps4 and 3ds. Three separate transactions and each person was incredible and I genuinely enjoyed talking to them. Go stop in and you'll be pleasantly surprised!
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May 2023 by Hope Deegan
I like GameStop because it makes players to entertain video games to play with.
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April 2023 by Kent McCaulley
The staff seemed more interested in talking among themselves than helping customers. After trying to get someone's attention to get help reaching because I'm a wheelchair userI decided to go to Target.
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April 2023 by Derek Ingraham
I pre-order a game 3 months ahead of time. Then I get there at open to find out they won't have the game till midday? That's ridiculous and unacceptable. I will never pre-order another game from here. So disappointing.
