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May 2024 by Vernon Painter
Love em
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March 2024 by Wesley Hall
Excellent customer service. Quick, easy, and reassuring.
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March 2024 by Kathy Helm
Perfessional and trusting felt comfortable
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February 2024 by austin miller
I highly recommend going to this location, the professional experience is unmatched.
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February 2024 by Monte Massingale
Very fast and very courteous service. Always a pleasure doing business with them.
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February 2024 by Joshua Jodock
We have been seeing Doreen for years now. She is very knowledgeable in both small business and personal taxes. If your looking for a tax pro she is the one!
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October 2023 by Amy Duffy
Karen is amazing
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October 2023 by Ashton Wylde
I have been absolutely panicking about getting caught up on my taxes. I had a lot of major life events happen really quickly and just shuffled my taxes on to the back burner for two years. I just called in and Diane (the nicest woman I have ever spoken to) just calmly guided me through the process of getting all the documents I need and made me feel a million times better. I will be using H&R block from now on.
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September 2023 by Susan McKinley
Very courteous and knowledgeable
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March 2023 by JuMaNg MeNdOzA
VERY UNPROFESSIONAL. Don’t waste your time going here.We had an appointment, but they made us wait for about 30-40mins. But it’s fine. After that, we were asked to come back the next day because they have more customer to assist. And we’re like, okay that’s fine. They put us on another appointment next day, so we were there 20 mins. early only to find out that they can’t accomodate us ‘coz they have another client coming in. They literally made us wait for 20 mins. just to tell us that.
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February 2023 by Job Family
10 years and nothing but great service
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September 2022 by Cindie Ryan
Jennifer is always fast and friendly
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September 2022 by Reanna Tumlinson
Always easy and helpful
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September 2022 by Aahron YoungNakashima
Very fast and helpful. Very happy with the customer service.
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June 2022 by Chelle A.
I would be very wary doing business with H & R. Based on my experience they don't like to bother with clients who want to be pro-active in the process. They lead me to believe that I have a choice to go with another H & R block due to pricing discrepancy. All I was asking was a firm quote from Everette Washington, instead for weeks they gave me the run-around only to be left hanging. How can it be so hard to give your customer a straight answer instead of wasting the client's time by giving them the run-around and eventually ignore. Very unprofessional and rude to clients. Read the details below. Initially April 17, 2022 we had dealt with Mr Guarav of Ferndale Washington. We where back and forth giving information hoping to get a firm quote. He ended up preparing the tax. Apparently he was charging us $60 for an out of state capital gain. I decided to call another H & R block and ended up talking to Hannah of Everette Wa. She gave me a break down of $80 for married filing joint with one W-2 with the Sched B (only for Part III 7A) and $36 for an out of state 1099-s, she said it will be between 145-150. I asked if we can still go with their office since we felt there was a price transparency issue with the Ferndale office. She said yes we can go with another office if there is a price transparency issue. I asked her to email the transparency pricing list which she did. I acknowledge via email, confirmed our telephone conversation and requested to get a firm quote. That's when everything started going downhill. We exchanged several email with Hannah. In one email she asked us to call the year round office where we can get further assistance. I called the office and spoke to Raven who was very rude. When I asked how she would want us to forward her our information in order to get a firm quote, she told me that there is no central email to provide me and that the only way to do it is in person or via phone. I asked for the corporate office contact information and was told that she doesn't have that information to give out. I sent Hannah another email letting her know of the situation. She replied telling us to upload all our information in MyBlock, which we did. After a few days we called the office and someone by the name of Karen picked up the phone, she comes across as passive-aggressive, according to her she cannot pull up anything under our name and phone number and that she will ask the manager to contact me. A week had passed and I never heard back from the manager. I called the office again this time Hannah picked up the phone. I told her that I already uploaded the information like she asked us to and that we called to follow up and was told by Karen that she cannot pull up any information for us and that she will have a manager contact us but no one has called me. Hannah said that it shows in her record that a tax return has already been completed for us on April 17 for our review. I told her again what we told her initially that we were asking for a firm quote from Everette as her quote was lower than the cost we were being charged at Ferndale. She said that she will have to assign it to a tax pro who will be able to give me a firm quote. That was over 3 weeks ago and no one has called. I've sent an email to Hannah and she never replied. I even left a message to H & R block corporate via their contact information listed under their profile with the Better Business Bureau and never got a response. I also called the number and filed a complaint through their customer complaint department . They took the complaint details and was told that someone will be assigned to the case and will contact me regarding the complaint and its been over a week and no one has contacted me. Seems like this is their business practice. My complaint landed on deaf ears.
