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April 2024 by Cyrus Allison
This bank continues to provide incorrect information and operate in a manner inconsistent with best practices and good customer service. I was informed today via a call from the banker that they made an error when they required me to come down to the bank and make a deposit to cover a fee that I was 90% sure I was not responsible for (they did not admit the error), at the time I was told I had to come to the bank in person, it could not be completed over the phone.Today I got a call saying that The check that supposedly KeyBank sent to corporate or wherever it is that they send it to was returned for insufficient payment or insufficient funds, and that I resolve that. I told the person on the phone that that’s impossible because I paid with my debit card at this branch and was told at the time that the branch would generate a check based on the funds from my debit card to satisfy whatever fees needed to be satisfied. The phone disagreed with me and said that’s not true. That never happened. You sent a check, didn’t you see what happened receipts from my bank that says there was a withdrawal made for this instance. About 30 minutes later she called back and said you were incorrect, There is actually a check here that’s for you but it’s written out to KeyBank ( this is contradictory and miss representing the first call), I responded with disbelief, and a little frustration because I was told I owed money in the first conversation , and that now I’m being told there is money for me I just need to come to the branch and get it.At this point they can keep the $50, I would rather eat my shoe than waste another minute of my life sorting out fact from fiction with this branch.Side note, I had a nice call with corporate customer service and am hopeful there will be a “training” opportunity for the branch.
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February 2023 by Edgar Lopez
Worst experience ever. One cashier took forever
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December 2022 by dahlia Cummings
Cindy is a great person kw how to talk to people and give details properly
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February 2022 by Mia Insta
The teller treated me like they were offended I had an account there. Not very nice and the information they gave me was pretty much the furthest thing from right, according to Key customer service number. I doubt I’ll visit this location again.
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January 2022 by Rio Hyde
I’ve been banking with KeyBank for over 3 years.. & I’ve had to replace my card twice since I’ve been with them once for a lost card & once for fraud on my account & both times I’ve waited 15 days or better for my debt card ? I order a new debt card Aug 17 & still haven’t receive it & it now sept 2nd .. I also order another card on rush delivery aug 30th & still haven’t received that card either which is ridiculous!! I would really think twice before banking with this bank they care nothing about the consumers! I Close my bank account with them today.. this is honestly the worst bank ever!! Beware
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January 2022 by John Pang
Victor was super friendly, made everything easy, explained the process as well. The teller was friendly, efficient and easy to work with. She even waived my counter check fee when i opened an account. Great staff
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January 2021 by Derek Johnson
I waited in the drive through line for about 20min, whatever. I explained to the teller I needed to make a withdrawal of five thousand dollars. He told me they couldn't do that amount in the drive through and I needed to come inside, im irritated now but whatever I keep my cool and go inside. Now standing in line in side for another 5 minutes or so... I handed the teller my bank card and id again but now she tells me my id is expired and can't complete my transaction. I explain that because of covid 19 my id is still valid, she refused to listen to me so I asked for a manager. Before asking for manager she helped the person next to me! When she was finished with him she then yelled past me to get the managers help.. He asked me a few questions and I explained the situation. He told me to hold on and he was going to make a phone and I should sit and wait. I stood there because at this point I'm angry and very Impatient, I watched him the entire time. He just sat at his desk and stared at his computer for ten minutes. He stood up and walked out of his office saw i was still standing there, with a surprise look on his face he asked me if I had any other forms of picture id. I didn't, so he said he couldn't help me or complete the transaction. 45 min to an hour I wasted there. What a complete WAIST OF TIME! Rude, lazy and ignorant employees. I really didn't think pulling out my cash cash wouldn't be this hard because two weeks prior I was able to pull out half of what I asked for this time!?!?
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November 2020 by Skye D
Fix that drive thru, theres always a line blocking the left turn lane onto madison ave at the worst possible times...