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February 2024 by Al W.
Was recently inquiring about a '23 Hyundai Sonata, not a car that is exactly flying off the shelves these days, but was listed attractively at around 29 thousand and change. I sent an email asking for a best OTD price and was given this gem from Anthony. I've bought many cars in my lifetime but never seen an offer as brazen as this - gotta hand it to him.
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December 2023 by Scott R.
Service department never gives up on getting it right. I've been chasing a noise on my car and I worked with Dave and Eric in the service department and we finally found it thanks to Dave's and Eric's commitment to figuring it out this very precise sound. I had on my at a certain speed. Also they just opened up their new building and let me say I wish my shop had all the bells and whistles like they do now!
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December 2023 by Trish C.
For nearly a month, my husband and I have been trying to get ahold of the GM for this location. The GM does not return calls and when my husband gets a human being, he is just transferred to the GM voicemail. Besides the lack of any customer service, the reason for trying to reach the GM is related to the car we purchased. It was a "certified" Hyandai Sonata hybrid. There is a hole in our gas tank. It was obviously "patched" with some sort of metal puddy by either the previous owner and not reported to car fax or it was patched by Lee Johnson and then "certified" by the dealership. Come on, who certifies a car with a metal puddy on a gas tank? According to the mechanic I took it to, we were told it is illegal to "patch" a gasoline tank. I have NEVER been so disappointed in Lee Johnson of Everett that I will NEVER recommend them. I wish I could give negative stars or even ZERO, but since I can't, I will give 1 star, but it is really zero stars. Randy J. I did exactly what you requested and called and requested to speak with your service manager. Guess where I was transferred to? You got it, his voicemail. My husband and I both decided to check our voicemails. I did not have any messages missed, but upon my husband reviewing his voicemails, he did find a short voice mail from your SM that had gone directly to his voicemail. He provided his cell number, so it is our hope that we can start getting this issue worked out. Both my husband and I have been cordial and patient. Hopefully, after everything is discussed with the service manager and brought to an acceptable resolution, I will be able to upgrade our review. Only time will tell now.
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September 2023 by Lisa K.
I decided to give this dealership another chance at providing the routine service on my vehicle. Even though the email reminder and the text link I received a couple hours earlier; provided a link to a "video" as to how to navigate the massive construction in progress. None of that information was valid. You no longer drive up to the service bay doors, where you drive inside. You now, literally stop at some random out building. Which unfortunately, I missed the small sign that said STOP as I was following the video directions given to me, merely minutes before I drove onto the lot. Yes, it's the fall in the PNW which means rain. But I didn't think it was an issue, as I was to drive my car into the service bay. So here I am, with a 1st edition book, running to some random out building. Additionally, I have no idea where a restroom is. She didn't tell me and I'm hesitant to walk outside and wonder around in a construction site. Clearly, this is what I get, for giving this dealership another try.
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September 2023 by Mark H.
Unfortunately, the reviews below are accurate. Deceptive and dishonest practices make this dealership one to avoid. Good news is that other options are in the area.
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July 2023 by Pub G.
I have been car shopping for a few weeks now. Been to many, many dealerships, small and large. Lee Johnson Hyundai has some of the biggest BS'ers I encountered. I wouldn't believe a thing they say. They told me half-truths and straight-up lies. Something is deeply wrong with the culture here. No way would I buy a car from them. I'd be fearful that they either pull some shenanigans during the financing process, or play games with their "warranties."
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June 2023 by Linda O.
Sorry Lee Johnson Hyandai drove in your new lot in Everett Wa looking to buy new Santa Fe car. 2 sales people said they would be right with us. Sent us on our own to go looking. All cars were locked couldn't see. qualified we waited 15-20 minutes, then deciding well I guess they didn't want our business. Lee Johnson you missed a very qualified buyer. Was it because we drove my 2008 VW beetle onto your lot? Ever watch Pretty Woman? The lady in the green jogging outfit I wish we would have taken your offer up to show us. However I thought 2 sales people was enough and I didn't want to be rude. It seems customer service is not what it use to be.
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May 2023 by Imran S.
Poor service. Kept my car longer than anticipated. Identified a number of repairs. Messed up my tires. Expensive. No follow through.
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April 2023 by Ashley P.
I had an appointment for 10:30am in the service department for a simple oil change. Their service department was blocked by a semi truck and parked cars. We called twice to try and figure out how to get around to check-in for service. They did not answer the phones. No one came out to help. It's a shame because I have had good experiences in the past, however they never have once answered my phone call a single time I've tried to call them even in the past. I will not be returning as this was a ridiculous experience.
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April 2023 by Cara N.
We went in to buy a Tesla. Test drove it and loved it. Sat down to discuss price. On a side note: yes I went in with no makeup and in a hoodie and workout pants. Car shopping is not something I will get dressed up for. I also do not expect to be looked down upon and have judgement passed. While I was dressed down I am still clean and presentable. When we went to sit down my daughter said she was thirsty. I asked if we could have a water. The salesperson says yes to which another salesperson just chatting with co workers looks me up and down and says we don't have any. Our salesperson went to check and there were two cases in the fridge. The salesperson, Luca, said he could beat our USAA rate because of the large volume of deals they do. Within minutes he comes back and says we aren't even going to quote you a rate because we can't beat it. First red flag seeing as we did not tell him our rate because we wanted to see what he would come back with. He then says his finance manager said they can't even take a penny off of the price. They didn't care if we bought it because they would just wholesale it, they only deal with used cars to get business for new cars. So already here we are talking about purchasing an all in $63,000 car and being made to feel like we don't matter and are disposable. At this point we knew the car was good deal so decided we would proceed at that price. He did mention that they could work something for us in extending the warranty though. We asked to run the VIN to see the car details and the remaining warranty. Again, we got frustration from the sales person at this very standard request. Then the finance manager comes out, immediately with attitude. He says the car still has 2.5 years left on warranty. This was good news for us and we were happy with that and again still ready to proceed. However; before we could get a word out the Finance Manager, Mike, says that we can purchase the extended warranty for an additional $4k-$6k. When my husbands response was we could buy new for that price difference Mike tosses the paperwork on the table says "Then I suggest you go do that then" and turns his back and walks away. While I know entering any negotiation is uncomfortable the attitude and disrespect is not necessary. We were ready to drop a lot of money at your dealership and were made to feel as though we were trash. Unacceptable. We did find the same car, slightly less mileage, for $2k more down the road and just purchased that and are extremely happy with our entire purchase/experience. I would like to add that today as I am writing this I checked if the car was available. It is, and while they had no wiggle room, not even a penny before, it has now been drop $2000 and moved to the Kirkland Lee Johnson. I also own my own business and could not imagine telling my "small" scope customers that they don't matter. No client is too small and can always lead to a much larger opportunity.
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March 2023 by William K.
When I purchased my new Hyundai in 2020 I also purchased extended warranties for upholstery cleaning and tech support for connectivity of plug in devices. I.e. Android auto. I had requested on several maintenance appointments to have it repaired. It would not stay on line. I was told it had to be my sync and charging cord. I replaced it without improvement. I was told it was my cell phone, I had diagnostics done and the cell phone was fine. Each time I requested a fix there was a new reason why it couldn't be done. I was told the service department called Zurich and they questioned the amount of mileage on the vehicle as a barrier to repair. When called Zurich they wanted to know who questioned the mileage. I was told my coverage extended to 125000 miles regardless. Reluctantly they changed out the USB port assembly charging $295.00 to Zurich. Zurich said my warrantees covered the value of the vehicle. When I gave a less than stellar review of my experience, I was called by the service e manager Cliff Hutton to let me know how disappointed he was and how much damage I had done. He didn't however call when my previous comment on an earlier visit said I was charged $50.00 more than the estimated without explanation. Every visit for the first two years I gave rave reviews for the service I received. It deteriorated badly. I will not be buying my next vehicle from Lee Johnson Hyundai.
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March 2023 by Kelly V.
I was in the market for a Hyundai Kona SEL. I spotted one I liked at Hyundai of Everett. The entire process was seamless. Everyone was so helpful. No pressure tactics. I can see why they have been in business for so long. It was actually enjoyable from start to finish, something that isn't common in this industry, but should be! Thank you, Hyundai of Everett!
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December 2022 by Michael T.
Impossible to get an appointment when your next scheduled interval is due. I have 300 miles to go for the next recommended interval and all appointments are out to end of January 2023. Ridiculous! When I'm able to get in it's always been a good experience.
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December 2022 by yeti m.
Went to go look at a Tucson, the salesmen jack was very nice and tried working with me, unfortunately they wouldn't move on the asking price of the suv at all which is the strangest thing I've ever had happen when looking for a car, but what was disappointing was the lowball offer they gave me for my trade in, ended up getting six thousand more than they offered for it, not a terrible dealership by any means but their managers negotiating skills were not the best.
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November 2022 by Heather N.
Purchased our THIRD car, yes you read that correctly, from Fabian on Sunday. My mom was in the market for a new car and after test driving many SUVs, she settled on the Tucson. It was a no brainer to purchase from Fabian at Hyundai of Everett. From Fabian as our salesman, to Mike in financing, to the incredible service team (I'm looking at you Frank), you won't regret purchasing your vehicle here.
