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March 2024 by Shanna S
I got some damage to the underside of my car and came in to this location for an estimate and repair, I got my estimate, paid for the parts and labor the same day and was told to come back. I showed up the day I scheduled for, walked in and stood in the lobby for some time, eventually a worker walked in and breezed by me saying nothing. I had to ask HIM if he could help me and he begrudgingly mumbled something and continued walking, fast forward a few minutes later and two men came out saying they weren’t open. This is when I told them their coworker DAN LEWIS, told me to report here at 7:30 and that Id be helped, they continued saying they weren’t aware and were not scheduled to start working until 7:30, ultimately ending the conversation. I went out to my car to consider options and to contact my boss and explain the situation. During this time Dan arrived, saying they could start working on it then and could POSSIBLY get me out soon. This couldn’t work because of my work commitment, so I was told to come back the following Monday 3/18 at 7:30. He sent me away saying the staff would be expecting me at 7:30 the following Monday. I returned 3/18 to an empty lobby and essentially the same situation. The three workers I’ve seen and the one I spoke with had no clue what Dan had promised me. I asked for my money back (even though I had already paid for parts and labor) and was ultimately told no. The worker said he did not have the ability to refund money and that Dan was the only one who could (Dan had not arrived.) Magically, the worker then said he would go on and make the repair then and there, saying “they weren’t using to doing things when they weren’t open.” I assume they magically jumped to action because they did not want to reissue a refund. It is NOT my job as customer to communicate with staff any promises and special commitments made to customers, that is the job of MANAGEMENT. If doing something OUTSIDE of business hours is too much or too stressful on staff, MANAGEMENT should not offer it, it’s a simple concept. Poor communication ultimately falls on the customer and this is never ok. During this fiasco I called Meineke in Marysville and my call was promptly answered and they said it was a repair they could manage, given it’s simple nature. Moving forward, I will simply patronize them and Jiffy Lube for my maintenance needs. Poor communication and promises made not kept are bad for business.
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March 2024 by Liz Reynolds
Paint repair looked good but they didn't re-install the rubber on gutters above doors and left overhead cubby dangling from ceiling. Also they didn't put my canopy back on in the right spot and only installed 2 of the 6 hold down brackets. Also left the vehicle very dirty from shop.
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March 2024 by garydburl
I got my car (red 2007 PT Cruiser) repainted here about 5 months ago but wanted to see how well their work held up before leaving a review.The car looked brand new when I picked it up (and they also finished a couple of days earlier than expected) and it still looks that way today, so Dan and his crew did a great job at a very affordable price so I would not hesitate recommending their services to anyone else. My brother is a member of some exotic car clubs in the area and he said that Maaco has a very good reputation amongst their members.
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March 2024 by Coach Greg Jones
Great auto body shop, with helpful workers. I would highly recommend this business and they are competitively priced too.
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February 2024 by Steve Peters
Took the time to ask questions and made the estimate process easier than we thought. Decent prices and turnaround. Seemed busy. Most parking spaces and working stalls were almost full, yet we had a spot to park and got in and out quickly.
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February 2024 by John Linse
We have always received great service from Maaco. Dan is the driving force from start to finish. Our car had a new color that was not in the queue. The formula was tinkered with until it matched. Many thanks to all involved in returning our car to pristine condition.
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January 2024 by Karen Kuhr
Absolutely awesome Dan and the crew are the number one these are such an incredible job on my car this is my third time to use macco thanks the experience is absolutely awesome total professionals I would recommend them and your company to anyone because it is just the best job ever thank you very much I appreciate you guys Dan you Rock the man
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December 2023 by marcelis moses
my front bumper on my 2006 mustang was all messed up, i bought the part and i requested them to paint it so i can put it back on and they matched the color extremely well and did it for a good price
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December 2023 by Johnny Helms
Just took a little longer than anticipated. my window tint on my drivers door was removed and the service manager was never told about it plus my passenger window channel needed to be readjusted. other then that they did a great job repainting my 1976 chevy nova about 4 shades darker blue. Dan the manager was awesome to deal with. I will definitely send business their way.
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October 2023 by Perdita Goodenow
I rear-ended a car in the rain. His car had little damage, but my hood and one headlight were badly damaged. I went to four places that turned me away because I do didn't have liability insurance and even if I did, it would take months to get in. My car is how I make a living, so by a miracle an appraiser was coming back from lunch and saw my car and said, "Maaco would help me."They fixed even more than I expected at a reasonable price enabling me to drive legally again. They are experts in their field and genuinely caring as well. I highly recommend this business.
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August 2023 by Kobi Visaysouk
The Maaco on evergreen is THAT shop. The guys over there are miracle workers!! I got into a lil accident and sent my car over there and it looks like nothing ever happened to it. I’m more than satisfied and I couldn’t thank them enough. Appreciate y’all!Services: Painting
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August 2023 by Traci A.
The crew at Maaco did a great job of breathing life back into our daughters old Corolla! Thanks so much for putting in the effort in such a timely way?
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August 2023 by Sharon Myers
This is my third time using Maaco for body repair, and a complete paint job. Dan is the manager of the front office and he is kind, really cares about his customers and a terrific problem solver. My car looks beautiful! The evening I went in to pick up my car. It started to rain, lightly and Dan pulled my car into their garage and took me home because it was going to rain in Lynnwood by the time I got home and he didn’t want the paint to get damaged because it was a little tacky. He picked me up the next morning on his way to work so I could pick my car up. Everybody I met down at the shop was very kind… And funny! I would definitely recommend the shop on Evergreen Way, Everett, Wa. Thank you Dan, for making every accommodation you could to make it easier for me.Services: Painting
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August 2023 by Erin Packer
We brought a replacement bumper in to the crew at Maaco a few days ago & picked it up this afternoon. We are highly impressed by how close they were able to match the new bumper to our 20 year old sedan. If we didn’t know which one was new, We honestly wouldn’t be able to tell the difference in color! The picture doesn’t do it justice. We’re very happy with the work, the service, and the turnaround time. Thanks Dan!
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August 2023 by Phillip Hopson
These guys did a great job on my mustang hood. Unbelievable ?. Thanks to Vinn and Dan and the other folks i dealt with great job great price thank you.
